Roto-Rooter Plumbing & Water Cleanup

Kevin L.

Do not call these guys. They came out because we had backed up in our bathroom. The technician showed up and said that they would snake the drain and throw the camera in for free video for free. He then had to call his manager to bring the camera in. He was at the house in 5 minutes. They ran the camera and found a piece of tile and wanted to charge us $4200 to descale and hydro jet. They would not provide the video of the pipes because they said that was on us doing the $4200 repair. Another plumber is fixing it for less than the $670 they charged us to snake the drain and run a camera which they did not give camera footage on. If you want to flush money down the toilet, call these guys other wise find a local plumber.

Brian B.

These people have a weird business model that results in them charging more than other similar services. I needed some changes made to the gas outlet that feeds my dryer because of buying a new dryer. I called two other places and got immediate phone estimates ranging from $159-240. But RR would not give me an estimate without a visit. On the visit, they give the estimate, but you pay nothing if you don't like the estimate. They called to let me know they were on the way and arrived 30 minutes after the call. After a quick look, they quoted me $285. They have to make up for the travel time to make these estimates, I guess.

Brian J.

Paid $110 for a tech to look through a view hole on my 10 month old water heater to tell me I need a new thermostat, then told me I need to find and order the part, but will only charge $516 for the installation. Would not recommend, not for the """"diagnostic"""" fee but the exorbitant rates they charge.

Brian C.

I had a very simple water leak. the water company came, turned off the water, dug a hole around the water line/meter and diagnosed the problem for me first thing this morning (7:30am). They told me that a cap had come off an old irrigation pipe that's no longer in service and I just needed a plumber to come cap the pipe. I called Roto-Rooter who said they could be here within the hour (by 9am) so I booked the appointment. It's now 1:27pm and they just showed up. The guy looked at the pipe, agreed with the assessment and said it would be $486 to cap the pipe. So to summarize, I told them what the problem was, showed him exactly where it was, already had the hole dug, and he just needed to spend 15 minutes or less capping a pipe for $486!!! I said there was no way so he offered to take $150 off making it $336 for 15 minutes of work. NO THANK YOU ROTO-RIPOFF!!!

Ted M.

If you have an emergency, they are large enough to come out immediately. While they may be a little more expensive, they come quickly, make the repairs and get you back in business. More importantly, they stand behind their work and are more than willing to resolve customer issues which sometimes arise from a large undertaking.

Denise G.

Roto-Rooter was supposed to show up for a repair estimate Monday. No show. And dispatch didn't call me to tell me the plumber wasn't coming until AFTER they had already exceeded their 4 hour arrival window. They pulled the same thing on Tuesday. Did the same thing on Wednesday. So imagine my surprise - when I scheduled another visit for Thursday and the plumber actually showed up. My technician, Rosen, was super dismissive. He did not seem to 'take me seriously.' With regards to the installing a sink and a toilet downstairs, he literally groaned and said, """"Ah, ma'am, you're not gonna want to do it."""" Really? Then why'd I schedule a visit? Its not because I have some horny housewife fetish and I requested a good looking plumber with muscles, washboard abs and perfectly coiffed hair. Lmbo. When I pressed him, he told me, """"To give you an accurate price, I'm gonna have to get my field supervisor out here, because I can see your drain here - but once its outside the house - I don't know if it goes this way, then this way . . . or if it goes this way . . . it's gonna be too much. Maybe $5000. Maybe $7000."""" When I asked if I could get a field supervisor - because I needed a definitive amount not a roundabout amount, he snapped, """"OKAY! You need a definite amount - then it's gonna be $7000."""" At this point - I KNEW this was gonan be a waste of my time - but I figured he was here - and I'd spent all this time and energy - so I showed him the valve stem (or diverter) issue in the guest bath. And showed him where I'd like the spigot outside on the upstairs deck. He told me he didn't understand why I wanted a spigot outside on the deck and recommended that we just keep a hose upstairs and run it up to the deck and just turn it off and on as needed. Well, Mr. Plumber-Man - that's exactly what we've BEEN doing. And I pointed to the hose with sprayer currently dangling from the deck. I didn't talk to him about how we've broken multiple sprayers over the years - when the hose falls to the concrete below. I didn't talk to him about how SOMEONE sometimes forgets to go back downstairs to turn the hose off. And I didn't talk to him about how we got an insane water bill once when SOMEONE left the hose on and the valve on sprayer failed, causing it to open - while we were out of town - meaning the water was on, unchecked and gushing everywhere for 7 days non-stop. I did tell him that it's typically between 9pm and 5am when I decide to clean the doggy litter box and it's really not a good look to go tromping around outside in the dark trying to turn a water hose on and off. Last time - a moth flew at me and I dropped my phone and screamed like a little girl and nearly broke my ankle running away from a freaking moth. The time before that - I could have sworn a tarantula crawled across my wrist when I reached to turn the water off. Lol. Any way - I didn't even bother to get a quote for tub replacement in the Master bath. Honestly - I felt like Julia Roberts in Pretty Woman when she goes in that swanky salon and the staff is giving her the bum's rush. I wanted to pull some hundreds of out purse and throw them on the counter and scream, """"I got money to spend in here!"""" Lmbo. About the only project he seemed interested in was the screaming valves or diverter in the guest bath. And even on that one - he told me that he felt like the noise was not a big deal and kept warning me that if it was the diverter, he'd have to cut into the sheetrock in linen closet and I'd need to pay someone to come back to fix the sheetrock. I explained to him that the previous technician had played with it and now it was only making that noise when you turned on the diverter - but before that day - the pipes hissed and screamed when the hot water was on. When the cold water was on. When water was diverted to the shower. When water was flowing from the faucet. It made it nearly impossible to shower without wearing hearing aides. I felt like he was trying to talk me out of every project. He also didn't provide me with any written estimates (not on paper or via email). He did seem to warm up a little about 2 seconds before he left, when he presented me with his business card. He'd written in an amount of $3150. So apparently, Roto Rooter, sent me the Good Will Hunting of service technicians - I guess he'd added up the numbers in his head - but for the life of me - based on the numbers I'd written down for the guest bathroom faucet and the outdoor spigot - I have no idea how he arrived at this number. Roto Rooter may be a great company in general - but it's clear from these reviews that your experience is going to vary greatly dependent on your technician - and it's clearly the luck of the draw!

John C.

Run away! Home sewer backed up so no sinks or stools. The 7x24 advertisement is total BS; called at 10pm and they could not send someone until """"between 8am and noon"""". The tech showed up on time the next morning and was awesome but could not find the problem. Pre-paid $520 to get a camera crew out same-day (to be followed by another tech visit) but they did not show up. When I called, the dispatcher said that whoever I spoke with should not have made that commitment and the camera would be out the next day. I cancelled. Found another plumber who solved the problem (and laughed when I mentioned Roto-Rooter). Since then, I have been trying to get my $520 back. Multiple people assured me it would be done but it does not get done. I will NEVER use them again.

Veronica I.

Roto Rooter came to my house due to a toilet back up on 6/26/20 and they charged me $680 to clear my main sewer line and by pulling up the toilet (that is it they did nothing else). Then they charged me $520 to put camera down the sewer to see what the issue was. There were roots in my sewer line. The issue I had with this how much they charge was just to get a diagnosis of the issue. Now I have never had this type of problem before but I really feel that they over charge just find out what the problem is. I happen to think that $1200 was not reasonable to find out what the problem was and then suggest $10,000 repair solution and that I need a new toilet before installing the toilet back in place. I choose this company because they were on the Better Business Bureau website and I thought I could trust them. I suggest that you shop around before using this company.

Daniel Y.

Absolutely horrible and unethical company. Do not, I repeat DO NOT use them unless you want to be ripped off. If you do decide to use them, at a minimum get a second quote/opinion and get an idea of the labor and material breakdown. I called them to diagnose a leaky faucet sink. The tech arrived and said the entire faucet needed to be replaced. The quote was $600 to repair the faucet, not including materials or the cost of the replacement kitchen faucet. When I questioned how long the work would take the technician was very vague and said it could take five minutes or five hours. Which is complete BS because it's a standard faucet replacement in a new home. I essentially stated that based upon standard rates that $600 seemed exorbitantly high but I was not going to argue on rates and decided not to proceed. I then called another company who came and looked at the job and laughed after taking off the handle. Apparently the handle cartridge just needed to be tightened. I was charged $75 and everything was fixed. No faucet replacement needed. I believe Roto-rooter purposely tries to do more work than is necessary which is completely unethical. Also a $600 quote to replace a faucet which should take an hour is a complete rip-off. If you want to use them I definitely suggest getting another quote and also requesting a labor and materials breakout. There are standard hourly rates for plumbers that you can compare with and see if it's fair or if they are trying to price gouge.

Catherine D.

I had an issue with my sump pump in my crawlspace not pumping water out.. i called around 9 pm and they guaranted service within 4 hours! I was so happy as it kept raining and i was sick of dry vacuuming my crawl space out to avoid damaging my home. As it turn out, i did have to wait for 8 am the next day, which was disappointing. The next day Ray out and did a fantastic job. He got all the water out, took my pump out, confirmed it was broken, and got me a brand new pump installed. Thank you roto-rooter!