Roto-Rooter Plumbing & Water Cleanup

Robert W.

These people are crooks and scammers: Had a blocked line and someone came out and without trying to clear the line said that I might have tree roots in the line and they needed to do a scope for free. A second tech came and scope the line and said the line is crushed. A crushed line sounds like a major issue, so I agreed to have them fix it. They said it will cost $5,600 which made me believe that the problem is extensive, it turn out they are just expensive there was no crushed line but they cut a 3ft section of the 4"""" PVC pipe and repaired it with two coupling and cleaned out the grease that was blocking the line, which the first guy should have done with the snake. All this should have cost about $560 so they charged me about 10 time more that it should cost. I spoke with the manager about the exorbitant charge but he was not willing to adjust bill or the resolve this issue.

David S.

Be aware before you agreed on the service proposal by this Roto-Rooter office. The technician did a poor job assessing the what and where the real problem of my sewer line stoppage. Insisted on the only way to fix the stoppage is to excavate & replace all 80' of the line. It would've cost me $8500. However, I have it fixed 10X less by others.

RuthAshley T.

I called 4 different companies in hopes of getting my toilets reinstalled after getting my flooring redone in my home. Roto-Rooter was the only company responsive and available. For that I am appreciate. They had same day service available as well. The tech came promptly and on time. They called ahead, which was also helpful. The tech was professional and respectful of my home, wearing booties on his shoes. The only reason for the low rating is because I believe their pricing to be a bit high. To re-install one, I repeat, ONE toilet, he quoted $600. I needed three toilets completed that day. No way I wanted to pay $1800 for toilets. He worked with me and got the price down to $1200, which I also appreciate, but still felt was highway robbery. He worked quickly and the toilets were installed within a few hours. I appreciated the fast response but doubt I would use them again.

Felicia F.

I had a toilet back in my house, and the water caused a huge amount of damage. The day it happened, I called Roto-Rooter and they came out within the hour. The plumber called their water restoration guys and they went to work. Over the next week, they got the blowers out to dry everything and ripped out the contaminated stuff. They were definitely my advocate throughout the entire process. I would use them again in a heartbeat!

John J.

If there was a rating lower than one star I would have given RR that instead. Had them replace the main water line from the street to my house (about 525 feet). The $3800 charge seemed fair considering the scope of the job. Day 1 two techs showed up with a bobcat with a small bucket (not a ditch witch) with, get this... no water pipe! They spent all morning shopping for the black plastic pipe and then decided to take a nice long lunch. They returned with the pipe at around 2:30 pm and proceeded to dig up the old line. They made a bloody mess of my yard because the bucket could not cut a nice neat line like a ditch witch. When I asked why they bought 2 pieces of pipe instead of one they said it was all they could find. I didn't want two pieces because the last thing you want in a water line is a splice underground where it could break and leak massive amounts of water. Day 2 they showed up in the afternoon and worked into the dark (around 9:45 pm) to finish up. They promised to return following day to clean up. Day 3 no-show. Day 4 no-show. I finally called the supervisor to complain, but to no avail. I finally resorted to issuing a """"stop payment"""" on my check for full payment to get their attention. It worked! They sent one poor fellow to do the clean up and he actually did a fairly decent job. Although he spent the entire day telling me how underpaid he was and dropping HUGE hints that a TIP might mitigate his plight! I paid RR in-full for the job. Fast forward one year later, the water line broke about a week ago. Called and left messages asking for my line to be repaired under my 5-Year warranty. Never got any call backs. Finally resorted to repairing it myself. Bottom-line... this company will call you back if there is $$$ in it for them. If not... go fish! Their warranty isn't worth the paper it is written on. The supervisor I dealt with was named Norbert. He became impossible to reach once the deal was signed. I would not recommend this company to anyone, EVER!

Tommy F.

This company has been around for a while and I've always considered them to be a go to company, but I must say that I'm very disappointed with them after this last visit from them. I had a line that needed to be jetted and the tech took care of it fairly quickly but afterwards he told me that he scratched his line in the pipe and that I'd have to pay an additional amount so that he could replace it. Now this is new to me because I've been working in the residential maintenance field for over twenty plus years and if I broke a tool on a job site I would never charge a customer for the replacement of any of my tools.

Howard K.

Called me at 11:00am to tell me they MIGHT have a free technician available mid to late afternoon, I asked him if he was going to acknowledge THAT MY APPOINTMENT WAS FOR 8:00 AM!!!!! He didn't want to talk about that, told him I've seen enough of your company, anyone who company is so poorly run and so discourteous can't possibly expect me to let them touch my house, cancelled immediately. My recommendation is to call anyone else, they might at least show.

Ben S.

I had a water valve break in my business on Friday night; I would not be able to open for customers the following morning. I called Roto Rooter in hopes of having it repaired that night, as they advertise 24/7 service. They were not able to dispatch a technician until after 8am Saturday, though their after hours phone receptionist tried very hard to make it happen (Four other 24/7 plumbing companies also could not send anyone) Alex, the technician who arrived promptly the next morning, was professional and knowledgeable. He completed the job quickly and thoroughly, with explanation of his work and solicitation of my input when appropriate. I was surprised and disappointed at the price, which was about twice what I was expecting to pay. I was in a bind and needed to restore the water to open my business for a busy weekend; if I had been able to I would have solicited another estimate. Alex told me the price in advance. I was happy with the service and finished product from Alex.

Shaina L.

I called Roto Rooter on January 3rd for a broken sewer pipe under my main floor toilet. The pipe had broke and you could see the break just by looking down the pipe. Shannon Dean came out and charged $300 for the camera evaluation, what took less than 2 minutes. He waived that charge when I agreed to do the work with Roto Rooter. The charge to fix this foot of pipe using a small trench in my bathroom was $3,177. The work was a poor quality and Roto Rooter will not release the name of the """"tech"""" who did the work or his credentials. They are charging above average prices and it is likely the person doing the work isn't a licensed plumber. I later learned that the work they did should have been between $500-600 and that charges in the $3,000 range are generally for a main sewer line repair and a much more extensive excavation. I have since found many reviews out there for Roto Rooter about their dishonest and deceptive sales practices. I will never use them again and I will be spreading the word.

Ruth H.

Overall I had a great experience with Roto-Rooter. Ray Diaz out of the Norcross office offered nothing but professional and courteous service. The scheduling was straight-forward, and accommodating to last-minute scheduling. If you are looking to have something fixed in a professional and convenient way, I would recommend them.