Roto-Rooter Plumbing & Water Cleanup

Daniel Y.

Absolutely horrible and unethical company. Do not, I repeat DO NOT use them unless you want to be ripped off. If you do decide to use them, at a minimum get a second quote/opinion and get an idea of the labor and material breakdown. I called them to diagnose a leaky faucet sink. The tech arrived and said the entire faucet needed to be replaced. The quote was $600 to repair the faucet, not including materials or the cost of the replacement kitchen faucet. When I questioned how long the work would take the technician was very vague and said it could take five minutes or five hours. Which is complete BS because it's a standard faucet replacement in a new home. I essentially stated that based upon standard rates that $600 seemed exorbitantly high but I was not going to argue on rates and decided not to proceed. I then called another company who came and looked at the job and laughed after taking off the handle. Apparently the handle cartridge just needed to be tightened. I was charged $75 and everything was fixed. No faucet replacement needed. I believe Roto-rooter purposely tries to do more work than is necessary which is completely unethical. Also a $600 quote to replace a faucet which should take an hour is a complete rip-off. If you want to use them I definitely suggest getting another quote and also requesting a labor and materials breakout. There are standard hourly rates for plumbers that you can compare with and see if it's fair or if they are trying to price gouge.

Catherine D.

I had an issue with my sump pump in my crawlspace not pumping water out.. i called around 9 pm and they guaranted service within 4 hours! I was so happy as it kept raining and i was sick of dry vacuuming my crawl space out to avoid damaging my home. As it turn out, i did have to wait for 8 am the next day, which was disappointing. The next day Ray out and did a fantastic job. He got all the water out, took my pump out, confirmed it was broken, and got me a brand new pump installed. Thank you roto-rooter!

Teresa T.

I have worked with this company before. In march of 2018. My sewer line was backed up and flowing out of the ground. Roto rooter came and fixed it for approximately $400 with a 6 month warranty. A year and half later, the same issue happened and a tech came out and introduced himself as a supervisor on August 4th of this year and quoted me $450 to do the same thing. It took less than 30 min to basically clean the drain out. He showed me on camera where roots were growing by the clean out and said it needed to be replaced and that would stop the sewer backflow from happening again. He said he would send me a quote later that day once he spoke to his boss. I didn't hear from him that day, so I texted him the next morning and he sent me a quote for $1850. That's a lot but if it was going to fix the problem ok. Less than 2 weeks later, the sewer backflowed again coming up in the downstairs shower so I called them(Roto-Rooter) yet again to go ahead and fix the problem. They sent a text that had a thick English accent and within 10 minutes of standing outside talking to my husband and I, he quoted me a price of $616. I told him I was not going to pay them to do the same thing they did less than 2 weeks ago and get the same results. I wanted the problem fixed. I called customer service and was transferred to a dispatch supervisor and he called his supervisor on his phone. Basically what was told to me was that I didn't have a warranty on what was done on August 4th and he wouldn't give me a warranty on the work he was going to do because of the roots but if they fixed it, I would get a warranty. So I was told they would be back out today to fix the issue for $1850 with a 1 year warranty. Still ridiculous that they expect all of that money for a year's warranty. When the tech showed up, I asked him if they were willing to subtract the $450 that was paid to them less than 2 weeks ago form the $1850. His response was he was told I agreed to the $1850 and he was there to do the work. I called a lady named Kirsten whom I talked to earlier in the day because she told me to forget about that amount, to get it out of my head and here's why. That tech wasn't supposed to be there. He was going by what Adin who is the tech from August 4th told him. Kirsten sent out a manager who put a camera down the line. He had the nerve to tell me it's gonna cost around $5600. Yes, i'm serious. So my question is what were they going to do for $1850. I'll tell you what, they were going to rip me off and say they fixed it. This tech wasn't sent out by Kirsten but was ready to take my $$ and fix something that the manager said wouldn't fix the problem. I'm so upset, I could scream. I don't trust them now and will never work with them again. I cannot understand how I was told $1850 with texts to prove it by the tech that came out 1st, then quoted 3x times more. No one can explain what the tech was planning on fixing for that amount. I'm heartbroken and disgusted at the way people all over are being taken advantage of. I was referred to them a couple of years ago and actually referred my aunt to them. Now, thankfully we are both done with ROTO-ROOTER

Beth A.

All 4 of my toilets were not flushing. Called Roto Rooter and Ryan came out to """"Scope the problem"""" He told me I had broken pipes and showed me the pictures of what he said were my broken pipes. Ryan turned job over to Dylan who tried to diagnose the problem for more than 1 day and still did not know where the clog was. Dylan called supervisor Stanley and they told me all my pipes needed to be replaced and were working on the """"best way to fix"""". They gave me a price of $12,500 initially but there might need to be more as they could not diagnose problem. I called Pink Plumber and within 30 minutes they diagnosed the problem and fixed. They said there were NO broken pipes and took my under crawl space and showed me. They fixed plumbing for less than $3800. Roto Rooter lied about broken pipes, were going to charge a crazy amount to fix thing that did nto need to be replaced and there were 3 different men - all employed by Roto Rooter - who were in on this !!!! Stay away from this company !!

Vanessa B.

Kostadin came out and cleared a blockage in my water line that was causing water to back up in the shower and tubs in 2 bathrooms. When the toilets in each room was flushed, it would come up in the shower and tubs. These bathrooms are above the garage, and a substantial amount of water leaked down the ceiling in the garage, causing a couple of puddles on the garage floor. He arrived on time, and determined the root of the problem: Toilet wet wipes! The ones advertised on the package as """"flushable!!"""" He resolved the issue and schooled me on the fact that wet wipes may indeed be """"flushable,"""" but it doesn't make them biodegradable like toilet paper. So they'll accumulate at the bottom of the pipes, until becoming problematic. Lesson learned. Wet wipes may be the best thing since sliced bread, just toss them in trash, not the toilet. Even the ones advertised as being flushable!!! The issue of the leaking garage ceiling still needed to be resolved, and Kostadin was on it. He scheduled to have Adam from Roto-Rooter's water restoration team come in the next morning to assess the damage. Adam came out and helped me with filing a claim with my insurance. Roto-Rooter's came out the following day to begin the water restoration process. They completed it in just a few days, and helped refer me to another company to patch up the ceiling and bathroom tiles, etc. I am very happy with the overall process. They were very efficient and professional, and definitely gained my trust.

Robert W.

These people are crooks and scammers: Had a blocked line and someone came out and without trying to clear the line said that I might have tree roots in the line and they needed to do a scope for free. A second tech came and scope the line and said the line is crushed. A crushed line sounds like a major issue, so I agreed to have them fix it. They said it will cost $5,600 which made me believe that the problem is extensive, it turn out they are just expensive there was no crushed line but they cut a 3ft section of the 4"""" PVC pipe and repaired it with two coupling and cleaned out the grease that was blocking the line, which the first guy should have done with the snake. All this should have cost about $560 so they charged me about 10 time more that it should cost. I spoke with the manager about the exorbitant charge but he was not willing to adjust bill or the resolve this issue.

David S.

Be aware before you agreed on the service proposal by this Roto-Rooter office. The technician did a poor job assessing the what and where the real problem of my sewer line stoppage. Insisted on the only way to fix the stoppage is to excavate & replace all 80' of the line. It would've cost me $8500. However, I have it fixed 10X less by others.

RuthAshley T.

I called 4 different companies in hopes of getting my toilets reinstalled after getting my flooring redone in my home. Roto-Rooter was the only company responsive and available. For that I am appreciate. They had same day service available as well. The tech came promptly and on time. They called ahead, which was also helpful. The tech was professional and respectful of my home, wearing booties on his shoes. The only reason for the low rating is because I believe their pricing to be a bit high. To re-install one, I repeat, ONE toilet, he quoted $600. I needed three toilets completed that day. No way I wanted to pay $1800 for toilets. He worked with me and got the price down to $1200, which I also appreciate, but still felt was highway robbery. He worked quickly and the toilets were installed within a few hours. I appreciated the fast response but doubt I would use them again.

Felicia F.

I had a toilet back in my house, and the water caused a huge amount of damage. The day it happened, I called Roto-Rooter and they came out within the hour. The plumber called their water restoration guys and they went to work. Over the next week, they got the blowers out to dry everything and ripped out the contaminated stuff. They were definitely my advocate throughout the entire process. I would use them again in a heartbeat!

John J.

If there was a rating lower than one star I would have given RR that instead. Had them replace the main water line from the street to my house (about 525 feet). The $3800 charge seemed fair considering the scope of the job. Day 1 two techs showed up with a bobcat with a small bucket (not a ditch witch) with, get this... no water pipe! They spent all morning shopping for the black plastic pipe and then decided to take a nice long lunch. They returned with the pipe at around 2:30 pm and proceeded to dig up the old line. They made a bloody mess of my yard because the bucket could not cut a nice neat line like a ditch witch. When I asked why they bought 2 pieces of pipe instead of one they said it was all they could find. I didn't want two pieces because the last thing you want in a water line is a splice underground where it could break and leak massive amounts of water. Day 2 they showed up in the afternoon and worked into the dark (around 9:45 pm) to finish up. They promised to return following day to clean up. Day 3 no-show. Day 4 no-show. I finally called the supervisor to complain, but to no avail. I finally resorted to issuing a """"stop payment"""" on my check for full payment to get their attention. It worked! They sent one poor fellow to do the clean up and he actually did a fairly decent job. Although he spent the entire day telling me how underpaid he was and dropping HUGE hints that a TIP might mitigate his plight! I paid RR in-full for the job. Fast forward one year later, the water line broke about a week ago. Called and left messages asking for my line to be repaired under my 5-Year warranty. Never got any call backs. Finally resorted to repairing it myself. Bottom-line... this company will call you back if there is $$$ in it for them. If not... go fish! Their warranty isn't worth the paper it is written on. The supervisor I dealt with was named Norbert. He became impossible to reach once the deal was signed. I would not recommend this company to anyone, EVER!