Roto-Rooter Plumbing & Water Cleanup

Felicia F.

I had a toilet back in my house, and the water caused a huge amount of damage. The day it happened, I called Roto-Rooter and they came out within the hour. The plumber called their water restoration guys and they went to work. Over the next week, they got the blowers out to dry everything and ripped out the contaminated stuff. They were definitely my advocate throughout the entire process. I would use them again in a heartbeat!

John J.

If there was a rating lower than one star I would have given RR that instead. Had them replace the main water line from the street to my house (about 525 feet). The $3800 charge seemed fair considering the scope of the job. Day 1 two techs showed up with a bobcat with a small bucket (not a ditch witch) with, get this... no water pipe! They spent all morning shopping for the black plastic pipe and then decided to take a nice long lunch. They returned with the pipe at around 2:30 pm and proceeded to dig up the old line. They made a bloody mess of my yard because the bucket could not cut a nice neat line like a ditch witch. When I asked why they bought 2 pieces of pipe instead of one they said it was all they could find. I didn't want two pieces because the last thing you want in a water line is a splice underground where it could break and leak massive amounts of water. Day 2 they showed up in the afternoon and worked into the dark (around 9:45 pm) to finish up. They promised to return following day to clean up. Day 3 no-show. Day 4 no-show. I finally called the supervisor to complain, but to no avail. I finally resorted to issuing a """"stop payment"""" on my check for full payment to get their attention. It worked! They sent one poor fellow to do the clean up and he actually did a fairly decent job. Although he spent the entire day telling me how underpaid he was and dropping HUGE hints that a TIP might mitigate his plight! I paid RR in-full for the job. Fast forward one year later, the water line broke about a week ago. Called and left messages asking for my line to be repaired under my 5-Year warranty. Never got any call backs. Finally resorted to repairing it myself. Bottom-line... this company will call you back if there is $$$ in it for them. If not... go fish! Their warranty isn't worth the paper it is written on. The supervisor I dealt with was named Norbert. He became impossible to reach once the deal was signed. I would not recommend this company to anyone, EVER!

Tommy F.

This company has been around for a while and I've always considered them to be a go to company, but I must say that I'm very disappointed with them after this last visit from them. I had a line that needed to be jetted and the tech took care of it fairly quickly but afterwards he told me that he scratched his line in the pipe and that I'd have to pay an additional amount so that he could replace it. Now this is new to me because I've been working in the residential maintenance field for over twenty plus years and if I broke a tool on a job site I would never charge a customer for the replacement of any of my tools.

Howard K.

Called me at 11:00am to tell me they MIGHT have a free technician available mid to late afternoon, I asked him if he was going to acknowledge THAT MY APPOINTMENT WAS FOR 8:00 AM!!!!! He didn't want to talk about that, told him I've seen enough of your company, anyone who company is so poorly run and so discourteous can't possibly expect me to let them touch my house, cancelled immediately. My recommendation is to call anyone else, they might at least show.

Ben S.

I had a water valve break in my business on Friday night; I would not be able to open for customers the following morning. I called Roto Rooter in hopes of having it repaired that night, as they advertise 24/7 service. They were not able to dispatch a technician until after 8am Saturday, though their after hours phone receptionist tried very hard to make it happen (Four other 24/7 plumbing companies also could not send anyone) Alex, the technician who arrived promptly the next morning, was professional and knowledgeable. He completed the job quickly and thoroughly, with explanation of his work and solicitation of my input when appropriate. I was surprised and disappointed at the price, which was about twice what I was expecting to pay. I was in a bind and needed to restore the water to open my business for a busy weekend; if I had been able to I would have solicited another estimate. Alex told me the price in advance. I was happy with the service and finished product from Alex.

Shaina L.

I called Roto Rooter on January 3rd for a broken sewer pipe under my main floor toilet. The pipe had broke and you could see the break just by looking down the pipe. Shannon Dean came out and charged $300 for the camera evaluation, what took less than 2 minutes. He waived that charge when I agreed to do the work with Roto Rooter. The charge to fix this foot of pipe using a small trench in my bathroom was $3,177. The work was a poor quality and Roto Rooter will not release the name of the """"tech"""" who did the work or his credentials. They are charging above average prices and it is likely the person doing the work isn't a licensed plumber. I later learned that the work they did should have been between $500-600 and that charges in the $3,000 range are generally for a main sewer line repair and a much more extensive excavation. I have since found many reviews out there for Roto Rooter about their dishonest and deceptive sales practices. I will never use them again and I will be spreading the word.

Ruth H.

Overall I had a great experience with Roto-Rooter. Ray Diaz out of the Norcross office offered nothing but professional and courteous service. The scheduling was straight-forward, and accommodating to last-minute scheduling. If you are looking to have something fixed in a professional and convenient way, I would recommend them.

Nancy K.

Quick to respond and quick to fix. Great price and friendly service too. 24/7 calling and a 30 min estimate on when the would be here. They were very prompt to arriving too. Would reccomend!

Wendy T.

When my renters called at 6pm on Friday night, I needed someone right away. We called Roto Rooter and Ray Diaz was able to come out early the next day. We was very professional, explained what happened and how he fixed it and was able to fix the same day. When we had problems at our own house the very next day; we called him and had him come check out our issues and was able to fix within a reasonable amount of time for a reasonable price. I will be calling him again!

Foodie G.

Professional, courteous service received in Alpharetta area! Would refer services to friends and family for plumbing needs.