Roto-Rooter Plumbing & Water Cleanup

Audrey M.

No one wants to have plumbing issues, but if you do, you want someone like Stefan coming to work on them. He came quickly after we called, did the work that needed to be done. Gave us the cheapest option first, which we tried and didn't work and came back to do the more expensive one. He was courteous and tried not to track mud in our house (which is next to impossible) and explained what he did. He went the extra mile to wrap it up before he left. Can't get much better than that.

Monica C.

first they charge like $300/hr for labor for fixing a pipe. second, they didn't even fix the pipe and it started leaking again. called them again at noon, 8 hours later, still no repair man. How are they even in business?

nathan c.

Third time in the last month that I've had an appointment scheduled. Each time they call at the end of the 4 hour window saying that they have no idea when or if they will make it out. Their scheduling is a joke. Do not call them if you actually need to have something fixed or don't want to wait around from 8am until 8pm (without a working bathroom).

Todd T.

BEWARE: They had to come back three times to fix the flapper in my toilet. They installed it wrong. Also some of their prices are high.

James H.

Excellent service. I will definitely use Roto Rooter again. Replace my old hot water heater with a new one. Stephen was professional, honest and proficient in every way.

Leigh W.

I called Roto-rooter for a simple dishwasher installation, and was granted a same day appointment. I asked at the time of the appointment request for a rough estimate, to which I was told the plumber would have to assess and would provide a quote when he arrived. I told the customer service agent that I was expecting to pay around $75, as that is what Home Depot would have charged me. After taking the afternoon off of work to meet the plumber at the house, he arrived on time, and spent all of one minute looking at the dishwasher. He then proceeded to tell me that the installation fee is $699. ???!!!??? WHAT??? I could not believe my ears. I told him that is surely a mistake, as I that is more than the cost of most dishwashers, and that I had said on the phone earlier that I was anticipating around $75. He then told me it is a standard Roto-Rooter rate for the area, and that the fee is not negotiable. When I called to voice a complaint about having taken the afternoon off of work to learn the insane cost of dishwasher installation, that could have been shared with me on the phone and spared me the time away from my job, I was told by the supervisor that """"this is the way they have done it for 82 years and they are just fine."""" Well... I am NOT just fine. I do not have the luxury to take an afternoon away without pay for information that you could have given to me on the phone. Shame on you for wasting my time, and shame on you even more for being unwilling to even consider that the way you did business 82 years ago might just need a bit of fine tuning. Leigh William Smyrna, Georgia

Sean A.

They came earlier than expected but within the window promised. The work was done quickly. there was a slight issue after they left but after they were contacted with the issue, they returned promptly and rectified the problem.

Derek R.

Let me start off by saying Kostadin Bogdanov with Roto-Rooter IS THE MAN!! I have never written a review before, but I felt the need to do so so that I could brag on how amazing Kostadin was. He came out to my house on a service call to address a clogged pipe/ potential broken pipe. Prior to starting any work, Kostadin took the time to listen to my explanation to fully understand the back story. He then assessed the situation and explained my options to me. He was very polite and very detailed and made it easy for me to understand. He also clearly presented me with my options and the cost of each and was even nice enough to give me the old """"If this were my house, this is what i would do..."""" The issue is now fixed, and I will definitely be using Roto-Rooter in the future if I every have any more plumbing related needs.

Wanda Y.

The office personnel were fantastic, very pleasant. Called to let me know that their serviceman would arrive within 45 minutes. Serviceman calls within 20 minutes to inform me that we would have to reschedule for the following day, because he needed to go to Home Depot to pick up a part This is when I let him know that I still needed an estimate.( I had a hot water supply leak in the bathtub) He went on to tell me how we needed to go ahead a replace everything. How much will that be, I asked. $345. I am not going to replace everything, lets just get the leak fixed. His response was that it was still going to be $345. Needless to say, I declined. I just wonder how he knew exactly what part to pick up at Home Depot, when he never looked at my issue.

Linda M.

The scheduling, customer service and professionalism of plumber who came to the house is unparallelled. He was very knowledgeable, friendly, gave me options to address my problem and was happy to do what I chose. The only reason I did not give them 5 stars is because I still find these type of companies quite expensive - however, I understand from previous experience you usually get what you pay for.