Roto-Rooter Plumbing & Water Cleanup

Vidhu V.

This is the worst company i had a displeasure of working with. Basement had a leak,my sump pump installation and cleanup work was waaay over charged and the insurance won't pick up the tab. The cleanup costs for the basement was over charged for barely peeling off 3 feet of floor and draining the wastage. I was qouted 20k for costs but when my insurance won't pay more than 10k, they wanted to adjust the costs accordingly. WTF..i know. I hired another company who was much better and way lower in costs and also professional. Roto rooter sent me a hefty bill since i fired them and getting in contact with them i difficult. Save yourself headaches and money. Do your research before you sign anything with this fraud company.

Speedy R.

first they charge like $300/hr for labor for fixing a pipe. second, they didn't even fix the pipe and it started leaking again. called them again at noon, 8 hours later, still no repair man. How are they even in business?

Robin C.

This place is a 100% joke. Came out a year and 2 months ago, took $800 of our money with a smile on their face. They OBVIOUSLY installed our Sump Pump incorrectly, made a bad joint in the PVC, now it's leaking. REFUSED to help us in any way, because """"It's out of warranty."""" Yeah, TWO MONTHS past their labor warranty. In an economy like we are experiencing right now, they REFUSE to just replace their part. STAY AWAY from these crooks.

Jason G.

I scheduled an appointment with Roto-Rooter to come look at a clogged drain outside my house. They scheduled me a 1-5 pm appointment time on a Friday so I took the day off from work. No one EVER showed. They did call me at 9 pm that night to say they could come out the next day between 8 am-12 pm. Of course, they showed up at 12. It cost me over $700 to get Roto-Rooter to blow out a clogged pipe that took around 15 minutes to complete. I can tell you one thing, Roto-Rooter's customer service makes Comcast cable look like a champ. And if you have ever dealt with Comcast, you would know that is not a good thing for me to write. Avoid Roto-Rooter like the plague. They use a name people know but offer horrible customer service and rates that will make you want to sell your house.

Jamie C.

called the local Roto Rooter office in the Atlanta area for an emergency call had water issues in the house, they gave me a 3 hour window and that I would get a 30 minute call ahead of them arriving. They called me back and said they would be at my house in 30 minutes, and they were. They fixed my problem quickly with a blocked septic line and had us operation in under an hour!!!! I was very pleased with the crew that took care of us. I would highly recommend Roto Rooter!!!! A+ in my book.

LA C.

Called for a slow draining sink. They were very friendly, but charged $548 to snake the bathroom sink (nothing came out, wasn't clogged which I told them before they started) and $80 for drain cleaning solution. Problem is neither fixed the issue. So over $600 and still need to find a plumber that can fix the slow drain.

Joel P.

I am extremely disappointed with quality of work and response time. A technician came to fix a shower clog, and immediately thereafter my shower began leaking into the ceiling below. We called immediately to have a plumber come back to address the resulting leak, but Roto-Rooter missed their appointment windows four times in a row. We called the night of - did not show. The next morning - the technician showed up right after the window and we could not accommodate. They rescheduled for the same night, 5:00 - 8:00, and they did not show. We again postponed and gave them until midnight to show - and they did not. We rescheduled with priority for the next morning between 8:00 and 10:00, and they did not show again. The inability to schedule and poor workmanship on the first fix is unacceptable.

Price K.

This ripoff artist charged me $350 for 1.5 hours labor and $75 for a valve that I could buy at Home Depot for $10. The valve to turn the water off to my house broke on a Sunday afternoon and I could not the water back on. I was between a rock and a hard place so I had to pay these thieves. I would never use them again and I strongly suggest you don""""t either!!

Kimberly C.

After four attempts to get a shower fixed, the impolite and unprofessional man who answered at dispatch cancelled my technician TWICE because I did not answer the phone. Now, the call was missed at 5:32 and I called back 20 minutes later. The first two times the service technician was supposed to show up, Roto Rooter failed to deliver: the person came at the wrong time when no one was home, and 2. the technician had a fender bender and did not show up. One would think Roto Rooter would be in a hurry to follow up successfully to repair the business relationship they have had with me for 3+ years but the dispatcher was indifferent. You guys suck. Seriously.

Nancy C.

Had a pretty good blockage in my main sewer line and Roto Rooter came within 2 hours of my phone call. Master Plumber Kostadin was very informative giving plenty of direction, took care of my problem swiftly and courteously. Thanks Kostadin