Roto-Rooter Plumbing & Water Cleanup

Miesha H.

First, they quoted $379 to replace a water-shutoff valve at the toilet. They went down to $300, stating we were only paying for materials and """"labor."""" I refused their services as the homeowner because I knew what the issue was and the cost of the materials needed, but my house guest insisted on paying the padded amount. In a bind, I would never call of them again. Ridiculous price gouging for 20 minutes worth of work.

R Q.

The ONLY reason I gave them one star is because they are persistent when it comes to calling you every other hour to tell you they are running behind. However, it has been weeks of the same excuse and rescheduling... Also, who in there right mind is going to stay up past midnight for Roto Rooter? Not I. RR, stop calling people after hours unless you specifically tell them that you will be calling after 10pm at night. My bedtime is 9pm, and I took off work for your flawed window and in my world running a little behind does NOT equate to over 8 hours behind or in this case days Sincerely, A fool that's still waiting for you to show up

Wanda C.

I used roto-rooter before so I was quick to recommend them to my daughter. I was given a service time of 10AM-2PM. I took off from work to wait for the plumber. He never came nor did he call. I called several times and each time I was told he was 15-20 minutes away. By 6pm I called it a day and went home, Beware, It was a waste of time.

Kathleen S.

Again, I cannot express our gratitude to the team of Toland & Mehmet. Today, they cleaned up the rest of the water damage. It's nice to get the fans out of the house. Toland explained everything the team did, and answered all of my questions. I'm looking forward in getting our house back to normal, thanks to Toland & Mehmet. Sincerely, Kathleen Gay

Amy M.

Don't hire! Roto-Rooter cost us hundreds of unnecessary $$. They installed a new hot water heater after ours busted, without diagnosing the root problem (ironic since """"rooter"""" is in their name), which was water pressure that was too high. When we started having other problems with our hot water, the first guy they sent said that nothing was wrong. When someone else came out, he immediately diagnosed the problem, but quoted us way too high for a new expansion tank, which we didn't even need (when we got a second opinion). He also quoted us over $400 to replace our sink (which was busted due to the high water pressure), but my husband replaced it in 30 minutes. Seriously, I never write reviews, but Roto-Rooter is a a bunch of crooks.

Jr V.

Service was fine and job was completed. Problem is with the pricing which was $399 (minus a $40 coupon I had) to clear a laundry drain which took about an hour. My fault for not researching it prior to contacting them. But after checking Craig's and Angie's list and contacting several similar resources learned that the average cost for such service is between $175 and $200. Lesson learned NEVER CONTACT ROTO-ROTTER again. Overprized by 100%. I contacted them immediately after and while the gentleman I spoke with showed empathy, all he could do was pass the information to corporate so that they are aware of their pricing difference in town.

C N.

I scheduled an appointment with Roto-Rooter to come look at a clogged drain outside my house. They scheduled me a 1-5 pm appointment time on a Friday so I took the day off from work. No one EVER showed. They did call me at 9 pm that night to say they could come out the next day between 8 am-12 pm. Of course, they showed up at 12. It cost me over $700 to get Roto-Rooter to blow out a clogged pipe that took around 15 minutes to complete. I can tell you one thing, Roto-Rooter's customer service makes Comcast cable look like a champ. And if you have ever dealt with Comcast, you would know that is not a good thing for me to write. Avoid Roto-Rooter like the plague. They use a name people know but offer horrible customer service and rates that will make you want to sell your house.

Mark P.

These guys were awesome, it's the second time I've had to use them on a house that I own. This time around they came within an hour of me calling, which was unbelievable, and addressed the issue and were completely honest with me over the span of two hours. They quickly resolved the issue and were super nice, fast and honest. I'll only use them when I have sewer issues. They might be pricey but you get what you pay for, peace of mind.

Colleen R.

Had a disposal replaced and toilet tank parts replaced. I purchased the disposal and toilet parts myself. So I only need service for labor installation. The service man did everything correctly. But I was charged 800$!!!!!! Just for the labor! Absolutely ridiculous! I will never use this place again and will be telling others to go elsewhere and check other places for costs.

Shaun S.

I scheduled an appointment with a four hour window (1-5pm) and at 5:30pm had still not heard from them after waiting for hours. After calling I was told they have no idea when someone would be available, so I had to cancel my """"appointment."""" Will not try to use this company again as they are just a waste of time.