Roto-Rooter Plumbing & Water Cleanup

Celia E.

My water quit while in the middle of a laundry run on a Saturday-because nothing ever breaks on a weekday on working hours...... I contacted the 800 contact number (from Google) and they promptly answered, gave me a time window, and provided me with the technician's name. Dallas (4005) arrived well within the time frame they told me he would. He introduced himself and took a look after hearing what had happened. He diagnosed the problem easily and provided me with an estimate within a few minutes after assessing the need for parts. The estimate was well within what I had in mind (after researching on the web for similar repair costs in the area). Dallas is very professional and highly knowledgeable about his craft. He explained in detail what he was doing and went to work. His repair was solid and water was restored! I cannot say nicer things about this young man and his thoroughness in his work. Roto Rooter was also very good with the scheduling and keeping me up to date as to when Dallas would arrive, etc. I would definitely recommend Roto Rooter and in particular, Dallas, for any plumbing repairs or other plumbing work (he also alerted me to a possible future part replacement in my water system- I will definitely ask for him when the time comes!). Thank you Roto Rooter and Dallas!!

Lydia B.

Called at 0200 Sunday morning after water backing up into shower. Technician was there at 820, about 30 minutes after the call center called to tell me he was on his way. Super nice, professional. Used 40$ web coupon. Wish I would've seen the yelp $60 check in though! Problem solved and even though it seemed a bit expensive for snaking the outside drain ( my husband had done it but our snake wasn't long enough) the fact that roto rooter showed upon a Sunday with no hidden emergency costs and then offered a 6 month warrantee was worth it!

Bruna D.

If there were negative stars, I would have chosen -5. This company promised service in less than two hours. No one showed. When I called, they couldn't give me an approximate ETA and the dispatcher had been clearly woken up from sleeping. We scheduled for the next day, they showed up on time and quoted a price of $450 for snaking a house that's under 2300 sq. ft. We sent away. The cost to snake is about $120. Buyer beware.

Aimee W.

Absolutely the worst plumbing service. Doesn't show up when they are supposed too. Absolutely awful... employees have excuses for everything.. scheduled online twice waited at home for two days and they never came. Simply the WORST EVER

Terry L.

Service was quick, They responded within 90 minutes of my phone call. Job (snake a drain) was performed fast and professionally by courteous techs. They were done inside of a half hour..... Wow. I should have have checked online for their pricing! Twice that of the competitors. $338 will practically buy a decent power snake, guys. Not saying RotoRooter doesn't do a great job, just saying they don't do the job twice as good as other plumbers. As far as the higher ratings, it could be a bit skewed by by the fact that R/R has a weekly raffle for a full refund when you write an online review.

Kathryn B.

I called at 10:30 Friday morning. They said they'd be at my house by 1:15. They were there around 12:30. Michael was the plumber and he was awesome. He explained the entire problem, what I might be looking at in terms of cost, suggested I call the City to see if the real issue stemmed from their side of my property line. I did and they were here within 20 minutes. They confirmed what Michael said and are going to reimburse me for the cost to Roto Rooter. I can't thank them enough for efficiency! And honesty! And for Michael explaining everything! The best service on from any utility company I've ever experienced. Thank you!!

Richard M.

Our toilets, showers, and tubs were backed up and this was on a Sunday. After I called I got a call from the company who explained the process and that someone was working in our area and it could be up to 2 hours. I okayed that and got a text message 5-10 minutes later and replied Yes to accept the service. Then I got another text about 15 minutes later from the Service Technician saying he will be here in about an hour. After that text he arrived about 20 minutes later introduced himself and I showed him the problem. His name is Mr. Galu - I hope I spelled it correctly. My first impression was he is friendly, clean-cut, professional, courteous, competent, and wearing a mask. He went to the front of the house to look at the round pipe above the ground and saw bush roots around it. He cut the bush and roots, okay by me and I helped, and then got an electric """"snake"""" to go down the pipe and reversed it out. This cleared out everything blocking the pipe and all was back to normal again. He asked if we had a dog and if we bathe the dog in the tub which we do. He saw a lot of dog hair and most likely was the problem after 12 years of baths. More good news! He recommended Roto-Rooter Preventative Pipe Shield Maintenance Treatment - 1 Gallon - good for at least 64 treatments and will last a year. I definitely want something like this. He had some with him and had it added to the invoice. He explained and showed me how to mix it with water, when and how to do. It is only once a month. The next day I purchased a screen to place over the tub opening to keep any dog hair from going down the drain again. I am completely satisfied and highly recommend Roto-Rooter and especially our Service Technician Mr. Galu as he is the best and would like to give him Special Thanks And Recognition (STAR) - Thank you.

Kristen T.

We called Roto rooter at 8:15 am. We were told someone would be there by 10:30am and now at 4:20 we are sitting here with no plumber and a phone call they won't be coming at all. So irritated we waited around and wasted an entire day!!! I do NOT recommend them!

John B.

Toto-Rooter came out at the scheduled time and the plumber did an outstanding job of resolving our sewer blockage. He was pleasant, clean and very professional. He answered all my questions and carefully explained what he was doing. I highly recommend Roto-Rooter.

Lindy J.

I find this very sad I was telling them as a widow how I'm constantly scammed They did the same thing to me My son has told me never to have anyone fix anything until he is there I'm a widow and my veteran husband died of ALS I NOW trust no one I had a huge bill from the water authority They changed a $20 piece Charged me ,$366 Almost 400 Two people what .??? I thought they were nice but they were hypocrites Just like most jax people who service I had a lot of work in the future They are now ruled out Once bitten I don't believe I'll have that money back And in the process they broke my toilet handle They came back out and now it's worse This is not my first experience with Roto rooter We live and learn Next time it will be a well established person. Never again !!