Roto-Rooter Plumbing & Water Cleanup

Olga U.

Super shout out to the technician, Chadd, who went above and beyond to help me out. I called Roto-Rooter because we just bought a house and on a whim, I opened the water meter and saw that it was running (and no water was running inside...so I knew we had a leak somewhere). Chadd arrived on time, was super courteous, and worked hard to find this less-than-obvious leak..luckily it was something fairly simple, so he fixed it on the spot. Additionally, he took the time to show me how to properly operate an older and very bizarre faucet. Great company. Will use again!

Chris K.

Horrible company! Stay away from them. I called for service due to my house being flooded due to Hurricane IRMA. Two guys came he to my house checked the walls with a devise and confirmed I had over a foot of water on my insulation walls. I asked them for a written estimate for the repair and without hesitation he just grabbed a business card and wrote on the back $15,000.00. I asked him to email me a formal estimate with the brake down on charges which I never received. To make it worse he advised me to claim to my Insurance all my furniture which luckily had no damage because they have a high base. I tried calling the company to report this incident and to avoid these Crook to advise people to lie to Home owners insurances and make our policies to increase. I left to message to a Manager and the General Manager and they never got back to me. Companies like this are the one who rob insurance companies forcing them to Increase their rates. They are also being reported to the Better Business Bureau so they can keep an eye on them.

Kristen S.

Minor leak in the house called rooter to come out. They told us that must be a foundation issue and that a large portion of the house was soaked underneath that we couldn't see. Told us that our insurance would only pay $3000 and that we would need closer to $13000 for our issue and that they had ways to get the insurance to pay more by accessing mold coverage- they said. I did not feel that was correct so I asked my husband to call the insurance company to see our options And was immediately told by the rooter-personnel that I didn't have to call in that moment because we could get a claim number later. This almost guaranteed my suspension that something was afoot. After calling my insurance company we decided to cancel our plans with rooter and call another company. They then became irritated and called our insurance company predators and that when they messed up the job to not call rooters because they wouldn't fix it. All in all It did land us a nice $1030 bill even with water removal and mold prevention and maintenance. But that was a far difference from $13000 and possible insurance fraud.

Patrick F.

I called them about a small issue we were having and was told a technician would be out at 2:30 or before and would send a text when he was on the way. My husband was home so I ran a few errands. A text did come in at 2:00 while I was on the road stating that our technician is available. Text Y to confirm or N and the dispatcher will call you to reschedule. At 2:24 i responded Y and got a return text stating the session has expired. The technician never showed up. I spoke to dispatch, and he said that I was called at 1:27. I said I did not receive a call. He said we were next in line for service and to STAY OFF MY PHONE! I have never made an appointment with a company where they just don't show if you don't answer a call or respond to a text immediately. I will be using a different plumber.

Rosemarie P.

Horrible customer service. I asked for service snd was told someone would come between 1 and 5 pm. But at 4:10 pm, the technician is 1.5+ hours away in (((Orlando))). I live in Viera, that's an hour away from Orlando. They advertise advertise as a business local to (Cocoa). Cocoa is 10 mins from my house. Orlando is NOT local. THIS is false advertising. I'll never call them again. The Cust svc rep basically said (oh well that's just how it is). No it's not if you want your business to survive. Unbelievable.

Tracey P.

Not sure which roto-rooter I used but I'm in Vero Beach. It was the worst service experience I've ever had. Scheduled service call 5 days in advance. Said my window would be between 2-4. They called at 4 and said they were running behind. Called several more times and finally at 7:30 pm they were 39 minutes away. I cancelled as I did not believe the operator and could not wait all night. Use them at your own risk!

Michael H.

Did not use them very high priced. Did use Auger Plumbing appointment kept on time and reasonably priced

Jayne G.

Way too high for a senior citizen. Unless they are wealthy seniors But they said they take coupons. Which I didn't need because I didn't use them.

Amanda G.

We had a burst pipe and our house got flooded. It happened on a Sunday afternoon and we didn't want to risk serious water damage so we called Roto Rooter. Luckily we were home and got most of the water out in time, except for the wet carpet and my husband even rented a machine from Walmart to help remove the water. So we decided to cancel RotoRooter but a project manager from 70 miles away (Orlando) showed up at our house anyway. She explained the process to us and the estimated cost. The estimated cost was $3000 and we just got a letter that they submitted to our homeowners insurance for more than $14,000!!! We felt scammed by these people to be honest. They earn some commission for each job they do, so they may turn a small job like our house into a bigger job just because they know we have insurance. Not to mention we had to sign a bunch of forms on her Ipad before she could start the process! I understand our stress level and anxiety will skyrocket when something like this happens to our house but please stay calm and research who you want to hire. Do not use RotoRooter. This is a beyond horrible company. Their claim department coordinator was rude and disrespectful. We didn't have time to do our research since the flood was unexpected. So we didn't know better. But there are plenty of local water mitigation company that open 24/7. Use them. Avoid this company at all cost!!!!!

Kathleen C.

I called to get an estimate to replace our garbage disposal. 3 other plumbers in the area were around $245-$260. Roto-Rooter said they would come out and give a free estimate, so I figured.. why not. Two trucks showed up and the guys came in, looked under the sink, and said it would be $650 to take out the old one and put in the new one. I told them no thank you, everyone else is much lower. I then called Roto-Rooter to let them know, just in case they didn't realize what their guys were quoting. The guy I talked to was a fast talker, and told me that the $650 was an error... but he could do it for $450. He was till talking, trying to sell me when I finally hung up. Being a retirement area I can't help but think these guys are taking advantage of us seniors.