Roto-Rooter Plumbing & Water Cleanup

Lakeshia J.

This was my first experience with Roto-Rooter and I will be a return customer. Tony was the plumber that answered my repair call and I received stellar service. Tony expertly found the source of my leak and replaced the my old pipes as to prevent the leak from reoccurring. I definitely recommend Roto-Rooter for your plumbing needs. Bravo!

Kimberly G.

Great job. Came 15 min after I called. Polite and fair price.

David H.

I had a great experience with RotoRooter. I had to call them twice the same week (both days different problems). Technicians were quickly dispatched to my home both days. They were very professional and explained what they were going to do.

Bill F.

Extremely slow kitchen sink drainage had to be addressed to insure the flow of holiday meal preparations. When over the counter liquid solutions and the use of a plunger failed to remedy this situation, I needed professional service. As a renter in a condo unit without referenced maintenance personnel, I contacted Roto Rooter. Online scheduling was efficient. When the two hour window for my appointment drew to a close without the advertised call, I contacted the listed local office number. The dispatcher promised a speedy resolution. The repairman was a well mannered, effective, professional. His immediate perusal indicated the possibility of a malfunctioning garbage disposal unit (GDU) or a line clog in need of a rooter. A verbal quote was given for both procedures but not recorded on the form in need of my signature. The reason given for this was a determination of specified service was required. Within five minutes the diagnosis was a GDU issue. It's jammed status was immediately remedied. It was then the quoted form was completed and preferred payment by check was made. My issue is twofold: customer service and excessive price. I had to contact the office, who immediately acknowledged a scheduled appointment but was uncertain of technician status. Indeed, when my serviceman arrived and was ready to hear my concerns, he received a text that he was to take his lunch break; to which we both chuckled. The charge for a ten minute window of service was $181, which seemed exorbitant. Again I commend the technician for his professional expertise and courtesy. I found the customer service in need of refinement and price inflated to today's marketplace. I would advise extreme caution in use of Roto Rooter for one's purse is rooter in the name of service.

Iqbal Joe B.

My service person was a super delight...He tried to clear my drain and couldnt and then right when they were going to call in the more expensive option he tried 1 more time and GOT it!!! Driven and looking to save the customer money...just how I like my vendors to be. Thank you Roto-Rooter!

Anthony B.

Joe was my plumber. He not only fixed the plumbing problem but double checked that the job was done right. He ended up finding a small leak that was uninvolved with the first issue and ending up replacing another valve to make sure I would have no problems in the future. He was here for hours, and cleaned up the mess that was made when my toilet overflowed and when he repaired it. It is so refreshing to have great customer service and someone that cares and takes their time to do a job well.

Danielle D.

I had water backing up from the drain pipe in the laundry area and called Roto-Rooter. They came out within an hour and a half and fixed the problem! The plumber was friendly and knowledgable however I only gave 4 stars because of the cost of the service. It was pricey!

Nancy L.

We had a blockage occur on a Saturday afternoon, late. We had company and no way to use one toilet and afraid to use the other. Dinnertime and afraid to us the sink as the back-up was causing sewage to rise in the shower and bathroom. We waited for about 3 hours from the original call, but the technician was professional and a gentleman. He worked very hard for the entire 3.5 hours that he was here. My only disappointment was that the price changed in the middle of the work because he ended up having to go through two main lines to find the problem. The rise in price, however, was no more than any other plumber would have charged and the change of direction for the fix would have also been required by any other plumber. I was very pleased and will definitely use them again.

Nibbler D.

Had a great experience with Roto Rooter, they quickly dispatched a technician to my home. When Jay arrived at my home he was very knowledgeable and professional diagnosing the problem. I would recommend Roto-Rooter to anyone who is in need of a plumber.

Mac A.

The representative they sent was a great guy and seemed like a straight shooter. Quickly identified the issue and resolved it quickly while informing me and educating me along the way. The only issue if any was the price, I just think they are a bit on the high side. They did fix the problem!