Roto-Rooter Plumbing & Water Cleanup

Shannon E.

We had a toilet clog that no home remedy would take care of so we called a few plumbers. Roto-Rooter came out within 2.5 hours of my call. Steven was extremely professional and quick. The cost was much better than the other company I had planned to have come out. Thank you Steven for the fast/excellent service and for wearing booties in the house ;)

Food C.

low lying fruit for sellers who need to commit fraud to sell their property. They will not disclose if they have serviced my address before. I just bought a home and less than 2 weeks here and I have major plumbing problems. Even though I own the home, they cannot tell me if they have been here. Great company to use if you want to commit fraud and royally screw over your home buyer. If they in fact serviced my address or provided any unfilled work estimate and have evidence that my seller committed a fraud, they cannot divulge this information to me.

Shirley E.

Have hired this company a few times and was pleased. My recent experience has left me a little hesitant in the future. I called at 8:05am to confirm arrival time of between 9:00am to 10:00am. They didn't show up or call. After several calls by my husband they finally showed up five hours late. Took 2.5 hours to replace a couple of leaking pipes. Though they finally took some off the original price we stilled paid 900.00 dollars. I should also mention they wouldn't even look at what was leaking until we paid 236.95. The job was done well just very costly and the late arrival was uncalled for. My time is just as important.

Rjt R.

Very over priced ,had then same work done ,there estimate was $1400.had the work done for $650. Make sure you get estimates from a couple of other Companies.

Sara M.

When we first purchased our home, we used a local plumber. I was skeptical to use a company because I was worried about being sold things I didn't need and being overcharged. After making the switch based on needing someone who was professional and responsive, I am very happy. Same day service and always polite and professional. Jessie was no exception. He communicated well, educated me throughout the process and fixed our plumbing issues.

Ellen M.

Called Roto-Rooter North Port area to check our water heater. Technician Frank came out on a Friday afternoon and wrote up paperwork stating we needed a thermocouple on the flame sensor replaced, however the supply houses were closed already and we'd have to wait until Monday when they open again to get the part. He then charged us $195 service call fee but said it would go towards the cost of the part and labor when he returned on Monday. On Monday, got a call from James at Roto-Rooter who stated we needed an entire gas control box and the part was $450 but with labor it would be $800 and the $195 that we already paid could not be used towards that price. We got a second opinion and the new company came out same day and charged a TOTAL of $125 for replacing the thermocouple (which was a simple copper tubing) and fixed it immediately! I called the manager at Roto-Rooter to discuss the fact that they tried to overcharge us, with no response or call back. I would never recommend Roto-Rooter. They take advantage of people and are a complete rip-off!

Princess B.

If I could give dirt as a score instead of one star, I would. Worst company to deal with. Had an emergency after hours call they said they would get to in one hour. They didn't get there till noon the next day!! Very rude when I called to get an update. After payment was made and work was finally started... you guessed it, much bigger issue than anticipated and can't get to it till the following week!!! Please use any other company but Rotor Rooter. I have never been more happy that I eventually called a much better company that showed up on a Saturday to finish up the repair.

Martin B.

Had to call Roto-Rooter to sort out plumbing issue in the house. They got the call around 8:30 pm and had Jesse (#68) on site shortly after 9pm Jesse got straight to work, ran camera from clean out, found second clean out and went again. Found damage to sewer pipe as it runs across lawn, roots are breaking through causing blockage. Ran a wire cleaner through several times and cut out the roots as best as possible. Managed to take pics of issue before and now we can look at scheduling a proper fix and replace that section of pipe. Overall I am delighted with the service and would use and recommend them. They have all the appropriate kit and it makes all the difference.

Sue F.

The gentleman (Aron #148 Fort Myers) who worked on my problems was excellent. He communicated when it would be here (he was here 3 times) and was always on time. He was courteous, friendly and explained everything and provided me with options. I felt lime I was dealing with an honest person, something you often don't get with home repairs. I would recommend him to anyone. He fixed everything perfectly. He also took the time to clean up using a vacuum and towels. He went way above duty as we have a 8 month old dachshund who just loved Aron and was often with his front paws on Aron's back while he worked. Aron would smile and talk with our Zoey. He is a great all around person with terrific plumbing skill .

Liz V.

Had company come out to look at main drain back up in my tub They took off the clean out cap and told me it would be $3,200 there were roots blocking my pipes. When I said I can't afford that he said he can do it the next day for $2,200. Never even stuck a camera down the drain or any pipes. Come to find out it was a rag in the drain. Thank god I was able to find a trusting company. The guys you have for your company in the Bonita Springs FL area give your company a bad name.