Roto-Rooter Plumbing & Water Cleanup

frank w.

Had company come out to look at main drain back up in my tub They took off the clean out cap and told me it would be $3,200 there were roots blocking my pipes. When I said I can't afford that he said he can do it the next day for $2,200. Never even stuck a camera down the drain or any pipes. Come to find out it was a rag in the drain. Thank god I was able to find a trusting company. The guys you have for your company in the Bonita Springs FL area give your company a bad name.

Carol M.

Had to call Roto-Rooter to sort out plumbing issue in the house. They got the call around 8:30 pm and had Jesse (#68) on site shortly after 9pm Jesse got straight to work, ran camera from clean out, found second clean out and went again. Found damage to sewer pipe as it runs across lawn, roots are breaking through causing blockage. Ran a wire cleaner through several times and cut out the roots as best as possible. Managed to take pics of issue before and now we can look at scheduling a proper fix and replace that section of pipe. Overall I am delighted with the service and would use and recommend them. They have all the appropriate kit and it makes all the difference.

Ruben L.

Have hired this company a few times and was pleased. My recent experience has left me a little hesitant in the future. I called at 8:05am to confirm arrival time of between 9:00am to 10:00am. They didn't show up or call. After several calls by my husband they finally showed up five hours late. Took 2.5 hours to replace a couple of leaking pipes. Though they finally took some off the original price we stilled paid 900.00 dollars. I should also mention they wouldn't even look at what was leaking until we paid 236.95. The job was done well just very costly and the late arrival was uncalled for. My time is just as important.

Anthony H.

Called Roto-Rooter North Port area to check our water heater. Technician Frank came out on a Friday afternoon and wrote up paperwork stating we needed a thermocouple on the flame sensor replaced, however the supply houses were closed already and we'd have to wait until Monday when they open again to get the part. He then charged us $195 service call fee but said it would go towards the cost of the part and labor when he returned on Monday. On Monday, got a call from James at Roto-Rooter who stated we needed an entire gas control box and the part was $450 but with labor it would be $800 and the $195 that we already paid could not be used towards that price. We got a second opinion and the new company came out same day and charged a TOTAL of $125 for replacing the thermocouple (which was a simple copper tubing) and fixed it immediately! I called the manager at Roto-Rooter to discuss the fact that they tried to overcharge us, with no response or call back. I would never recommend Roto-Rooter. They take advantage of people and are a complete rip-off!

Connie C.

This company was servicing my neighbor and ran over my mailbox. They said they would send me a check but I never received it and they would not return my calls. They have no integrity. Stay clear of doing business with these people.

Jessica K.

This company is severely over priced, I will never use them again and would never refer them out to any clients. I'm very disappointed I decided to call them.

GC W.

The gentleman (Aron #148 Fort Myers) who worked on my problems was excellent. He communicated when it would be here (he was here 3 times) and was always on time. He was courteous, friendly and explained everything and provided me with options. I felt lime I was dealing with an honest person, something you often don't get with home repairs. I would recommend him to anyone. He fixed everything perfectly. He also took the time to clean up using a vacuum and towels. He went way above duty as we have a 8 month old dachshund who just loved Aron and was often with his front paws on Aron's back while he worked. Aron would smile and talk with our Zoey. He is a great all around person with terrific plumbing skill .

Heather T.

When we first purchased our home, we used a local plumber. I was skeptical to use a company because I was worried about being sold things I didn't need and being overcharged. After making the switch based on needing someone who was professional and responsive, I am very happy. Same day service and always polite and professional. Jessie was no exception. He communicated well, educated me throughout the process and fixed our plumbing issues.

Brannonm M.

so I never saw myself writing a review for Roto-Rooter. Maybe I've hit the bottom of the barrell...ha ha ha. But I'll just make this quick. I called them at 10 AM and they said they'd have a technician out between 12 and 2. I got a call at 11:30 and the tech said he'd be here in 45 minutes. Showed up right on time, and after a brief chat , he told us what the potential problem was. We had clogged pipes out to the street. within 1 hour he completely fixed the problem and educated us along the way with helpful hints as well as showing us the root causes of the problem. Thankfully - the problem is fixed and the property owners shouldn't have any more issues.

Veronica W.

We had a drainage overflow in our office building from all bathrooms. We called Roto- Rooter and they had someone there within 35-40 minutes of my call. Jesse was VERY helpful and explained what the problem was. He showed me on the camera where the problem is and let me take pictures of it. We had a root growing into our pipeline (which I have never heard of ) and he explained how that happened..He also went over how to prevent it from happening. He did a very thorough job and went over the invoice with me when he was finished. I would recommend this company to anyone !!