Roto-Rooter Plumbing & Water Cleanup

Katherine L.

I called Roto rooter for a slow drain . We had already tried snaking it ourselves with the auger from HD. It was obvious the clog was further down than the 25 feet that we could get. They told me they'd call when they were 45 minutes away. No one called, he just showed up. He did not come to the door though, he sat outside in our driveway until we went outside. He told us it was $400 to clean the drain!!!! I told him it was insane. He said ok we can bargain.... really? It ended up being $200. This took him less than 15 minutes! He did say there was something blocking the drain at 28 feet. He left, it's still not properly fixed. The drain still has an odor which is why I first searched for a leak. Nothing was backing up in the house it was just a bad smell in the drain. $200 for 15 minutes! That's insane! I would not call them again. My receipt even says it was $400 and I received a $200 discount. It's like the bait & switch con. I said no and should have stuck with it. It's not even fixed properly. I feel like I was scammed. There are plenty of plumbers out there. I suggest calling them first.

Morgan K.

$58 in parts... No digging, or demolition... Just disconnected a pipe that was leaking and stretched back to the main... Looks great, but.... Took 1 hr 15 min of work... Although I didn't watch to see how fast he was going so that + or - 15 min... Either way labor was $391.00 Called the next day to confirm and Roto Rooter customer service that the charge was correct. They charge $175 per hour Dr's don't even make that... I Looked up Tampa Bay plumbing rates- $75-$125... so $175ph is ridiculous!!! Never using them again...

Frances R.

I've never written a review, but this place cost my dad so much money, I refuse to stand by and watch them get away with ruining more people's homes. My dad had a problem with his shower leaking. He called these guys, so they looked at pipes and to replace his entire shower/tub ordeal. They screwed up his whole shower--which has been in pieces for a month or two. He has called Roto Rooter to fix the problem that was evident to the blind eye, and they said No it's fine. So my dad PAID to have two different places check it out, you know, to see if the tub was done correctly. Both other plumbing companies said that Roto Reuter is not a real plumbing company. They specialize in drains, and that this wasn't the first time their crummy work has put a family at a loss. After all of this, I don't think my dad should have to pay for ANY of the work they did. They've cost my dad more money, and they continue to deny there's a problem. It's un level, the stuff under the tub needed more attention, and it is a breeding ground for mold and other future problems. Why not get it done right the first time? You're not dealing with customers' issues like they have families or other things to pay for. They figured a quick fix would do it. My dad needed help, and he trusted you. Don't use Roto Rooter. Even the other companies who inspected their work says they aren't real plumbers. What a waste of time and hundreds of dollars.

George R.

My kitchen sink would not drain. I called Roto-Rooter and they would not give me even a ball park estimate for a snake job. I should have known then. They came out and within a minute said, running the snake would be over $400 ! ! They also added, that was 'THE' price for snaking a kitchen sink. If they're going to cheat people, they need to get their stories straight. I went to home Depot, bought a snake for $30, took me maybe 20 minutes and all is great.

Jenni A.

Very expensive! Not sure if someone's looking to retire early but not at my expense. They do not give you any kind of pricing before they go to the job so that should've been a red flag foe me. They wanted almost $800 to locate and clean out a sewer line at a residence. I called another company and they did it for $200 the same day.

Julie K.

""""First they will come within an hour Then over a hour later... it will be 2-4 hours.... mind you this is already 9 pm.... Now.....""""Theres nothing we can do for you tonight."""" And they aren't coming at all... And this is service????? Unacceptable.....

G. H.

This is a tough one. I would give them 5 stars for promptness and friendliness. Someone broke a water pip e outside our house and we found it spitting water. This company was responsive and they fixed the leak no problem. We found it a bit pricey but we were happy to get the leak fixed. A week later our irrigation system guy came by and told us that the pipe parts had been installed backwards and there was no longer any water flowing to our irrigation system. So he had to redo the fix to correct the flow. Based on this I would not recommend. UPDATE: Roto-Rooter read this review and contacted us. Full apology for the inconvenience and a refund. Ultimately they demonstrated an outstanding level of customer service and wanted to make sure we were happy with the results. I am updating the review to reflect this. I've seen reviews for other companies which were low because the company did not take ownership to solve a problem and did not work to make the customer happy. Kudos to Roto-Rooter for making things right all around!

Marce B.

Called for a clog toilet after trying to plunge with no success. Plumber turns on the sink????? proceeds to tell us the toilet is clogged in the pipe below the toilet, well DUH! He's asked, you can tell all that by turning on the sink? My whole 52 years of life I never heard of that, but okay LOL. He says that will be 253.00 and then he was asked how long will it take? He smirks and says 5 min. My advice is if your toilet is clogged go by a toilet snake for less than 50.00 before you call ROTO ROOTER. KR, BV, JN

Orlando F.

The prices are outrageous and the service is slow. $305 to clean out a sink drain WOW There are many lower prices plumbers to choose

Paul Y.

Very dissatisfied customer would highly recommend other companies in town... These people give you the run a round run around run around don't trust them