Roto-Rooter Plumbing & Water Cleanup

Terry B.

After I left my reviews, they sent 2 guys over to look at my issues, they could do nothing. so they are sending another guy over next Monday, who's qualified to look underneath mobile homes. hope to update the review to more stars next week, we will see.

Marcela F.

I called Roto rooter for a slow drain . We had already tried snaking it ourselves with the auger from HD. It was obvious the clog was further down than the 25 feet that we could get. They told me they'd call when they were 45 minutes away. No one called, he just showed up. He did not come to the door though, he sat outside in our driveway until we went outside. He told us it was $400 to clean the drain!!!! I told him it was insane. He said ok we can bargain.... really? It ended up being $200. This took him less than 15 minutes! He did say there was something blocking the drain at 28 feet. He left, it's still not properly fixed. The drain still has an odor which is why I first searched for a leak. Nothing was backing up in the house it was just a bad smell in the drain. $200 for 15 minutes! That's insane! I would not call them again. My receipt even says it was $400 and I received a $200 discount. It's like the bait & switch con. I said no and should have stuck with it. It's not even fixed properly. I feel like I was scammed. There are plenty of plumbers out there. I suggest calling them first.

Andrew V.

This company is a rip-off. They tried to charge me over 1000 $ for something another company charged me only 237.30. I do not understand how someone could work for this company and feel morally and ethically appropriate. You pray on the innocent people such as elderly,disabled, and other people in general. I know you have to make money but you do not have to rip people off. Consumers beware of this company in general. I would not refer this company to anyone. Thanks, C.D.

Andie R.

Called for a clog toilet after trying to plunge with no success. Plumber turns on the sink????? proceeds to tell us the toilet is clogged in the pipe below the toilet, well DUH! He's asked, you can tell all that by turning on the sink? My whole 52 years of life I never heard of that, but okay LOL. He says that will be 253.00 and then he was asked how long will it take? He smirks and says 5 min. My advice is if your toilet is clogged go by a toilet snake for less than 50.00 before you call ROTO ROOTER. KR, BV, JN

All H.

Great Service by the tech, rude people on the phone and way over priced just to unclog a backed up pipe. The technician charged me $720 just to remove a toilet and snake the pipe for clog that caused by a wipe. Not to mention that I told the people on the phone that it was an emergency, that water was coming out of our shower and our toilet and starting to come out in to our bedroom. It took the technician an hour from the time I called to arrive and the water was already in our bedroom. Then they wanted to send another guy out to assess the water damage and charge us even more for them to clean and fix any damage caused by the water. So I told them no, that I would take care of the clean up myself. We are trying to sell this house and be able to have some sort of money when we have to move out at the end of this month, so we can get our sold. So, my main reason for this review is about customer service and pricing. If I could give them a 0, I would. But don't use this company, they are way overpriced just to unclog a backed up pipe and customer service is very rude and they don't give a dam about your emergency needs.

David M.

So our drain was clogged and it seemed they got it unclogged but two weeks later we had to call them back. They charged $420 the first time and then they charged us AGAIN for not unclogging the drain. This time they quoted one price and then it was $200.00 more than the quote. So we had to pay an additional $660.00!

Oak F.

I called to make an appointment. 5/5 for phone service and scheduling. 5/5 for keeping the appointment. 5/5 for knowledge and ability to explain the problem. Tech was very upfront about the possibility and cost of the unknown parts of my problem ( luckily we had no surprises ). The service provided was worth it because i had to get it done but i did feel the cost was on the high side. Tech's work was solid however so I'll mark this as 4/5 for perceived value of service. I don't work in their industry but it's nasty so i understand why i guess. I would recommend and use Roto Rooter service again.

Curtiss W.

I've never written a review, but this place cost my dad so much money, I refuse to stand by and watch them get away with ruining more people's homes. My dad had a problem with his shower leaking. He called these guys, so they looked at pipes and to replace his entire shower/tub ordeal. They screwed up his whole shower--which has been in pieces for a month or two. He has called Roto Rooter to fix the problem that was evident to the blind eye, and they said No it's fine. So my dad PAID to have two different places check it out, you know, to see if the tub was done correctly. Both other plumbing companies said that Roto Reuter is not a real plumbing company. They specialize in drains, and that this wasn't the first time their crummy work has put a family at a loss. After all of this, I don't think my dad should have to pay for ANY of the work they did. They've cost my dad more money, and they continue to deny there's a problem. It's un level, the stuff under the tub needed more attention, and it is a breeding ground for mold and other future problems. Why not get it done right the first time? You're not dealing with customers' issues like they have families or other things to pay for. They figured a quick fix would do it. My dad needed help, and he trusted you. Don't use Roto Rooter. Even the other companies who inspected their work says they aren't real plumbers. What a waste of time and hundreds of dollars.

Debbie M.

I hate to give them 1 star! This is more of a """"ripoff report"""" than a rating. On a Saturday night they showed up an quoted me north of $850.00 to clear a pipe. Beware!

Eric G.

The water from washing machine is causing sink to flooding. They guy asked $440 to snake the area.