Roto-Rooter Plumbing & Water Cleanup

Charles D.

So, we had an outside drain blockage on a Sunday afternoon that had been cleared several years before -- typical root intrusion. The tech showed up and informed me that the cost would be $500 (!). Asked if that was the charge because it was a Sunday, he said no, that is the normal price. (The previous charge by another company was $185.) Reluctantly, circumstances being what they were, I consented. 45 minutes later, he was done, and informed me that the old drains needed replacing (the previous owner must have used Draino, he said, with no evidence) and that the office would contact me for that service. Well, fat chance of that! After paying an absurd $500, I could only imagine what they would charge for that! The company """"Roto Rooter"""", their initial reason for being was that it would clear the inevitable roots that would find their way into most drains: they came with dispatch, did the job, and were gone. Now, they want to replace the whole drain system for untold thousands, the necessity for which is dubious. Pressuring senior citizens under such circumstances does not sit well with me.

David B.

I had a clogged toilet. They came 24 hours later and snaked my toilet. It took the guy 5 minutes to unclog it. He then charged me 425.00. for 5 minutes work.

Ally S.

Drini from Roto Rooter came to fix a bath tub drainage problem. It was so easy to schedule and they were available with appointments the same day. Drini was excellent, professional, friendly, and knowledgeable. He fixed the issue so quickly and he explained the problem to me in a way that I could understand. I would definitely call Roto Rooter again for any plumbing or water issue in the future. Thank you so much!

Lauren H.

I HATE giving bad reviews but this was the worst experience I have ever had with a company. I was quoted to fix a water leak that a technician would be arriving between 9 and 1. They would call me thirty minutes before. By eleven I hadn't heard anything and then got a call saying I was next on the list and it would be about an hour to an hour and a half.. it is now 5:16 and no one has come to fix our water leak. Thank goodness this was not an emergency. I talked to the dispatcher and was actually hung up on so that was pleasant. I was given the run around that they didn't have many technicians and jobs were running long-if that is the case then don't over schedule! Very frustrating experience for a company I thought would be one of the best.

Shelley H.

I had a collapsed line in two places needing 25 feet of rerouted sewer line. I was assigned an amazing team. Tyler and Cody were professional, dedicated, and perfectionist. Very personable during a stressful time. I would have to say they were pitch perfect! Highly recommend this team.

Mary B.

Horrible pricing $500 to clean a drain. WILL NEVER USE AGAIN Tech did a good job although we had to ask to put the mask back on!

Kelly D.

Jason Zach with Roto-Rooter responded to my call within less than one hour. I had a clog that was interconnected disabling use of kitchen sink, dishwasher, and bathroom shower. Jason was extremely polite, respectful, friendly and knowledgeable on top of being timely. After clearing the hair clog from the shower drain, we kept both the kitchen sink and dishwasher running with the shower for some time to ensure all 3 areas could function simultaneously without the back up resuming. Jason also had me drain the dishwasher before he left to check again. The back up in the shower had created a disgusting mess in my white walk in shower. Jason cleaned the entire shower floor on his hands and knees until it was spotless. Jason also worked with a tarp down to protect my white tile floors and left the house clean and tidy as if there was never an issue. Having the $60 coupon was an added relief to a job which you hate spending your hard earned money on, when you would rather spend your money on summer vacation, not a giant hairball. If you want a fast response, a wonderful customer service experience, a fair price, and a job with great reliable results, definitely request Jason Zach at Roto-Rooter in the Tampa Bay Area. It is hard to put your trust in a stranger when you are a home owner. I am truly grateful for the care I received today and would definitely highly recommend Jason Zach to anyone in need of plumbing service. Timely, Friendly, Knowledgeable, High Quality Results! Guaranteed for 6 Months! 813-889-8430

Deb F.

Faster than expected, reasonable rates ($200 for toilet drain issue) and felt technician was polite and competent. I would definitely use them again. I made sure to ask all the options for fixing and pricing, and all were prices I could live with. It was Friday evening with only bathroom in home not functioning, it was fast and successful, so my whole family is happy!

D L G.

I called this morning because my toilet backed up and asked for an appointment today or tomorrow, I was pleasantly surprised that they scheduled a technician for between 9 and 1 today. That is UNTIL they did not show during that time and only after I called did they advise it might be by 2:15, hopefully. Calling to reschedule before I waited would have been the right way to handle this and had they called, I would have waited till tomorrow but now I've spent a whole day of vacation waiting and I don't want to spend tomorrow waiting too. My expectations are quite low at this point, i'm hoping to be surprised.

Laurel B.

Second review, dropped to 2 stars: Called for service at my home. Received a text at 7:15 am that tech would be here in 30 min; showed up 90 min later. Tech barely spoke English. Showed him Check in coupon for $50 off service (which says $60 on the Yelp page) said ok. Worked on master bathroom, said he'd have to remove toilet to work on clog. I left him to do his job and when he was done, he explained that clog was due to build-up and grease (I never dump grease down my toilet or kitchen sink). I was concerned about a possible tree root and asked if he used a camera (which is pretty standard and was used on my daughters visit last year). He stated that the camera is a different department and he doesn't use one. When it came time for the bill, I reminded him of the $50 coupon and he argued with me saying it was only $40 off. Eventually, and I say this because it took ten minutes of back and forth, he gave me the $50 off. I called the company back to speak with a manager about the (lack of) camera inspection. The rep tried to call the local office but no one answered and she left them a message to call me. When I didn't hear back later that day, I called the local office and left a message for a call back. That was 4 days ago and still no return call. Would NOT recommend. Go on Next Door and find out who your neighbors are using, which is what I wish I had done. First review,2017, 5 Stars:My daughter was in need of emergency plumbing services over the weekend and received excellent service and a reasonable price from Roto Rooter. She had previously called Pink Plumber who quoted almost double the price! I highly recommend Roto Rooter and would use them again.