Roto-Rooter Plumbing & Water Cleanup

Anthony A.

Called for service 4/4/2019 because of the cold water in the bathroom tub was barely coming out. A plumber came out and I showed him the problem and he immediately diagnosed the issue as replacing the cartridge. Then he gave me a variable price of around $300 plus parts but he didn't know how much the part was and needed to go to the store to buy it before giving me the final price. He asked for me to sign off on that job before I had a final price. I declined and told him that I wanted the final price first so he went to the store and purchased the cartridge. The final price was $385 I told him to go ahead and do the work. An hour later he is complete and cuts on the shower and that cold water was still barely coming out. So he takes it all apart again and looks inside of the shower and sees rocks and said this is the problem. So I say so you didn't need to replace the cartridge that you are charging me $385. After going back and forth for a while about the real cause of the cold water issue. He flushes the line, picks out some rocks with a tool, and puts everything back together again. The cold water is still barely coming out and 4 hours later he tells me that they are going to have to cut open the wall, cut the pipes to get the rocks out, and that would cost additional $700. So at this point, I didn't trust him so I declined and decided to go with another company. I got another company to come out, they correctly diagnose the issue (which was replacing the shower entire shower valve), and fixed it. So the summary is I wasted 4 hours, paid $385, and they didn't even fix the issue. Their prices are inflated and you still have to pay even when they are wrong.

Ashley I.

Had a follow-up on my water service because they messed it up so badly the last time...and they made it worse. And, once again, refused to take a credit card payment. What's wrong with these guys?

Marcia L.

I called this company to come and fix a leak in one of my pipes. They wanted to charge me $75 a foot to replace the whole pipe line. The total cost would be 5,500 to fix a leak in the pipe. Are you serious? Do you really think people are that stupid to just hand you over that amount of money to fix something so minor. I would not recommend this company to anyone. Over charging people is not right.

Karen B.

Our kitchen sink was overflowing and not draining so we called them. They came within the hour. Cleaned out all our pipes apparently had a blockage of about 15 to 20 feet which is ridiculously crazy but it was a rental so I understand. We definitely would use again. Hopefully never have another issue! Service was great and quick.

Ekeitha R.

Michael (#3119) called before he came; arrived on time; very professional and informative. Quickly diagnosed the problem and gave me two choices to solve it. House was built in 1971. I choose the more expensive but more through clean out for the drain and afterwards watched the results on camera. Comes with a 3 month warranty and a year's worth of enzyme maintenance. Excellent service. I had been warned off national franchises but in this case it was the very best choice. Excellent work, fast, and reasonable cost especially for a weekend. Highly recommend.

Joseph S.

Not sure about their plumbing work but he about ran into the back of us because he was driving way too fast. then he about ran another driver off the road. Very reckless aggressive driver. Would not do business with him.

Robert W.

First, my tech Larry was amazing. He showed me exactly what the problems were and then went through the all possible solutions letting me know the pros/cons of each choice. He did not make me feel rushed or pressured into a costly repair.

Jason G.

Made an appointment online a few days early for a Friday between 2-4pm. got a call at 3pm saying it might be as late as 6pm. then i got a call at 6pm saying it could be as late as 8pm. then i got a call at 8pm saying it'll be really late or i can reschedule to Saturday between 8am-10am and get a 15% discount. next morning, i get a call at 9 saying it'll be maybe 1030am earliest or i can reschedule. i had things to do so i rescheduled to 6-8pm. 8pm rolls around and i had to call them and they said it'll be closer to 9pm. i ask to talk to the supervisor and he accuses me of missing a phone call last night! (i mean, who cares if i missed a call, what does that have to do with you couldn't be there anyways?) i get him to begrudgingly give me 20% now. 9pm rolls around and i had to call them again and they say their van broke and it could be until midnight. i say, i don't care how late it is, let's get this thing done. then i get a call at 10pm saying he'll be there in 30 minutes. the guy finally arrives, really nice guy, fixes it in under an hour and all is good. so, once you actually get service it's good. it's just getting to the service!

Lisa I.

I've had someone come before to look at my kitchen sink and said just to pour clorox down the drain and it should fix the problem of why the water went down so slow. Well that didn't work. I decided to call Roto-Rooter. They were at my home within the hour, diagnosed the problem, and fixed my drain quickly. My wife is happy so I am happy. Thank you so much for your fast service and professionalism. I highly recommend them and will use them again.

Joseph R.

Norbert was on time, polite and fast it is a 24/7 service so don't expect it to be cheap but they will get the job done.