Roto-Rooter Plumbing & Water Cleanup

Gabaybay G.

This morning I noticed a water leak in one of my lights. I called roto-rooter and scheduled a service technician to come repair the leak. Upon arrival, he asked me what the problem was and once I told him, he became very agitated and rudely informed me that """"ill have to get someone else to come out to take a look at it"""" while walking back to the door. This left me very confused, so I asked him if there was a problem. He replied that the dogs were his problem. There were no dogs in the house. I informed him that my two dogs were at my parents house. His response: """"it smells like dogs in here, you dont smell that?"""" I keep a very tidy home, and regularly wash the floors and vacuum the carpet to ensure my house is a plesent environment for all who enter. My dogs are house trained, and bathed regularly. Everyone who has pets knows that at times there can be a slight aroma of dogs, however, my house is not one where there is a strong odor of a dirty dog, or dog pee. The behavior in which this technician treated me was belittling and beyond rude. If this man had a strong dog allergy, he could have informed me of that and I would have completely understood. However, that was not the case. As he stormed out of my house, I asked him if he planned to send another technician out to repair the leak. He didn't provide any answers and just left without giving me any instructions on next steps. I have owned my home for several years, and have never once encountered a repair technician who treated me so poorly. I've also never had anyone tell me that my house smelled like dogs. It is extremely disappointing to call a company for an emergency repair, only to have someone show up who doesn't even attempt to solve the problem or give an alternate solution if they can't help. And, on top of being unhelpful, being disrespectful to a homeowner is simply bad business. There are many choices in the area when it comes to water leak repairs, and I know I'll never spend my money at roto-rooter.

Jeff L.

I had a drain snaked and a ($40) shower valve replaced for $554. The technician damaged my wall on the way out. Over charged every step of the way. I should have researched ahead of time. Competitor price for snaking the drain $100 and valve replacement with parts and labor $100 for $200 combined. Nothing like paying 2 1/2 times of what everyone else charges. Same review left at the better business bureau.

Veronica W.

Horrible customer service!!!! I called for an emergency plumbing service and they told me they would have someone available between 8:00 a.m.- 12:00 p.m. the next day. I got a call around 9:00 a.m. the next morning to tell me they were running behind; got another call around 12:00 p.m. stating they were still running behind. I called back at 4:15 p.m. and was told I was the next customer. Called again at 7:15 p.m. for them to tell me they were just about to call me....yea right! Now suddenly there are no plumbers in the area and they want to offer me $50 off their service to come the next morning....NO THANK YOU!!!! You've wasted enough of my time...I called someone else who had their plumber here within 2 hours! Do not use this company; they waste your time and my time is VALUABLE!!!!

David B.

Horrible experience due to a faulty garbage disposal install and deceptive behaviors from RR employees. The Roto rooter rep installed my disposal incorrectly, which caused my dishwasher to flood the kitchen area and beyond. From there they convinced me to hire them to perform the rehabilitation work to fix the damage ....big mistake, as when the Insurance Company denied the claim, Roto-Rooter billed me $3,000 for the rehab equipment that was used to dry the house after the dishwasher leak!! Have been unable to resolve or after multiple calls and emails. Avoid Roto-Rooter unless you want an equally poor (and expensive!) experience or worse!!

Chris H.

Called to get someone out to do some plumbing in my condo. They set an appointment twice and failed to show up both times. Useless company.

Glenda H.

Add magnesium coming through the water lines of the house nice enough to find the problem solve it and no charge it's on real the service you get Roto router is number one with me and make sure you ask for Garland

Ken W.

Like most of all the other reviews, they were late. I don't blame the technician - he was great and did the work quickly and efficiently. Either Roto-Rooter is overbooking or else they aren't allotting enough time for service calls. I also experienced scheduling service only for it to be rescheduled for the next day because they were too busy and then that appointment was late. If they are too busy for my business, maybe it's time to find someone else that DOES take their commitments seriously.

Ed O.

Great and quick service. Mike did a great job and took good care of us. Always kept us inform of everything he was working on and made it easy enough for us to understand. The equipment he brought with him like the camera and screen gave us the most clear picture of what was wrong with out main line and to be honest I don't believe any other company could have done a better and more honest job!

Adam W.

Our washer drain was clogged & water drinking back into our house. We tried different drain cleaners with no luck. I called Roto-Rooter. They arrived within the stated time frame and had us fixed in no time. The tech cleared the washer drain and double checked our other drains. Great fast service I will use again.

Anthony N J.

Extremely high prices! Clearing my bathroom tub drain by snaking it they said their basic price is $355. Literally TWICE as much as others; Don't be fooled by the coupon because even with that it is still more than other companies. The serviceman did a good job snaking it for 15 minutes but the cost is outrageous.