Roto-Rooter Plumbing & Water Cleanup

Heather O.

Contacted Roto-Rooter due to possible pipe break and they sent a tech out. When the tech came out, he had no way of looking at my pipes since he didn't have a camera. He contacted a co-worker and said he would be out between 330-530PM if that is OK, said that was fine. Never showed up, so I called and the rep. was just rude. She didn't apologize and said she couldn't do anything that day. Didn't call until the following afternoon to try to re-reschedule. Thank goodness, someone had already come out and fixed our problem as they truly don't care.

Joni R.

This morning I noticed a water leak in one of my lights. I called roto-rooter and scheduled a service technician to come repair the leak. Upon arrival, he asked me what the problem was and once I told him, he became very agitated and rudely informed me that """"ill have to get someone else to come out to take a look at it"""" while walking back to the door. This left me very confused, so I asked him if there was a problem. He replied that the dogs were his problem. There were no dogs in the house. I informed him that my two dogs were at my parents house. His response: """"it smells like dogs in here, you dont smell that?"""" I keep a very tidy home, and regularly wash the floors and vacuum the carpet to ensure my house is a plesent environment for all who enter. My dogs are house trained, and bathed regularly. Everyone who has pets knows that at times there can be a slight aroma of dogs, however, my house is not one where there is a strong odor of a dirty dog, or dog pee. The behavior in which this technician treated me was belittling and beyond rude. If this man had a strong dog allergy, he could have informed me of that and I would have completely understood. However, that was not the case. As he stormed out of my house, I asked him if he planned to send another technician out to repair the leak. He didn't provide any answers and just left without giving me any instructions on next steps. I have owned my home for several years, and have never once encountered a repair technician who treated me so poorly. I've also never had anyone tell me that my house smelled like dogs. It is extremely disappointing to call a company for an emergency repair, only to have someone show up who doesn't even attempt to solve the problem or give an alternate solution if they can't help. And, on top of being unhelpful, being disrespectful to a homeowner is simply bad business. There are many choices in the area when it comes to water leak repairs, and I know I'll never spend my money at roto-rooter.

Penny S.

Called to get someone out to do some plumbing in my condo. They set an appointment twice and failed to show up both times. Useless company.

Mike E.

They scanned my lines and created a video. I was told to just """"call the office"""" and they would send it to me. I've tried for four months to get someone on the phone, left endless messages with my request and nothing. Game players who just do not care.

Gina L.

Called roto rooter for backed up toilet, they arrived on time and promptly. Chance did a great job servicing us, gave us a fair price and definitely will recommend him to others in the future. Thanks again for helping us oiChance!

Linda M.

After a sewer pipe unclogging, Roto Rooter rep determined I had a bellied sewer line. He provided me a proposal that was reviewed and approved which I then accepted and signed. Later that same day I called, scheduled and provided debit card info for half the total. Five days later another rep called me. He told me that previous rep is no longer with their company and the signed proposal is not good. If I still want to have the work done, it would be double the amount previously quoted. The amount I arranged to pay was not processed as arranged. Roto Rooter just dropped out of a signed contract without me signing off on it as specified in their contract.

G. N.

Terrible experience with this company and their awful account managers. The internal communication is awful, and the team messed up my excavation. They wanted to start work at 2-3pm everyday and work until the evening which isn't allowed with HOA. Everything with them was a fight. The account manager Jeff was absolutely unbearable to work with. Call any one else but Roto in the Central Florida area.

Lauren D.

Scammed me for almost 400. When the tech arrived and quoted me 400 to look inside and see if there was a block I declined because the septic company said it sounded like I needed to pump and they were on the way. The tech insisted he would look for """"FREE"""" since he was already there. He said if they septic is the issue they won't charge me anything, he's just doing a favor. Huge lie. He ended up charging me 400 telling me there was actually a block he cleared. It wasn't true. The septic guy got there and showed me how full it was and why my plumbing was backing up. The roto rooter guy told me it was going to be refunded if the issue was septic. It wasn't. They are avoiding my calls and not returning emails.

Bryan S.

This review was only for an estimate i received today on my water heater in the Lake Nona, FL area. I received an """"estimate"""" from Pedro at 3pm, Monday Dec. 6th, 2021. It was a terrible estimate. I had presented the issue, that I wanted a tank water heater replaced with a tankless, electric 27KW water heater. The Tank water heater was on it's last leg and needed to be replaced after 11 years of service. In a professional manner, Pedro insinuated that I was brainless human being that knew nothing about water heaters, and he happened to show up to save the day (this was his demeanor). He was an extremely condescending technician with a bad attitude. """"Who the heck put the idea in your head to get a tankless, electric water heater?"""" """"Do you realize that you are going to be paying about $4,500 just in installation alone to get the right equipment and plumbing in your walls to support a tankless electric water heater, and then you will not be satisfied anyway."""" (I knew both of these things were false, as i have relatives in Minnesota running a 27KW tankless electric water heater in a large home. Albeit, they get much less use out of it than i would in Florida). My uncle also owns an AC/Plumbing company, and he is the person that actually recommended the model of Tankless water heater. I proceeded to let him finish, as he recommended a very expensive model of a hybrid water heater. I was very much done, and just let him finish before i waived him off. There were other indecencies stated by Pedro, but I will not go there, this review is long enough. If these are the type of employees that are working at Roto-Rooter, i would not be going with this company. I did not have a service done, and i cannot comment on it. However with the knowledge that i knew, receiving an estimate as horrid as the one above, would you be getting your service performed through Roto-Rooter? Think twice on this one. Thanks,

Gary B.

very expensive...they came out twice the first week because the first guy did a crappy job...it has been 10 months later and our system it's backed up again....won't use rotor rooter again not worth $750...shouldn't be having issues already!