Roto-Rooter Plumbing & Water Cleanup

Kristin C.

I always worry about national chains but this company came out the next day and helped us out. Very kind and helpful staff!

Scott F.

I wouldn't call again. I needed an appointment for after 6:30 pm on a Thursday, which is why I chose Roto-Rooter for the first time for a kitchen sink clog. There was a blizzard coming the next day, so I was thinking that I really didn't have a choice. They came promptly for the appointment, but I almost passed out when the the tech quoted me $405! There was a $40 coupon, which took the price to just a mere $365. The tech fixed the issue with the snake from the truck, since it turned out to be a routine clogged drain. He was there - and I'm not kidding - for less than 45 minutes. $365 for not even one hour's worth of work. And, now I see there's a ""$50 off your next service"" coupon here on Yelp. I would have washed my dishes in the bathroom sink for two days until I could get someone more reasonable. I recommend that Roto-Rooter offer a much smaller price for routine jobs, since I bet no one says ""no"" to the free estimate once the tech is inside your home and has told you he can fix it. Absolute highway robbery, and perhaps even a form of gouging. I feel as if I'm owed at least a 50% refund for the price I paid, but I probably won't get it. I recommend trying to find another local plumber if you can wait a couple days. Save yourself your grocery bill.

Grant E.

The dispatch service lost our phone number, so it took three calls to get someone to respond. Dan, the technician, was prompt, courteous and resolved our issue quickly. He was knowledgeable and let us know how to avoid issues in the future - 5 stars for Dan, 2 stars for the dispatcher.

Jeremy F.

They showed up early (and even called to let me know) and cleared a sewer drain line very quickly. They also offered advice on an unrelated plumbing issue, which is very much appreciated.

Robert K.

Storm drain from downspout was blocked underground. Roto-Rooter first came with auger. When that did not work, they said they would not charge for that, and said that the blockage required use of their water pressure truck, which delivers up to 8,000 pounds of pressure. I was a bit hesitant, since our house is 100 years old. The pressure water truck arrived the next morning. It cleared the blockage after one minute using ""only"" 2,000 pounds of pressure. He also flushed out our storm drain on the other side of the house. Impressive, efficient, friendly service. I recommend.

Beth H.

Although they came out the same day I called them, it took them 15 minutes to unclog my sewer line outside and I was charged almost $400.00. This WAS on a Sunday but they SAY they don't charge extra. I do not know, of course, how much it would have cost if I waited until Monday. I just had a friend here at work coincidentally have the same problem and she called another company, on a Sunday, and was charged less than $100.00. My big-time mistake for calling Roto-Rooter! Very expensive lesson learned and confirms the plumbing industry's reputation.

Joan D.

My sewer drain was clogged! Called at 2:30 and was told be there between 3 and 5! There was a mix up but arrived at 6. Technician was great and solved the problem. Very courteous! Just very expensive but get 6 month warranty.

Mike C.

My toilet was backing up. I called in the morning and they were here by the early afternoon. Sean McDonough was the service rep and he assessed the situation and explained what he thought my options were. He tried the most cost effective option first and when that didn't work recommended another options. The second option did the trick but getting at the plumbing was not easy. Even thought it took more time than expected, he fixed the problem 100% and the amount I was charged was what I was quoted before he started. He also left the place clean and back together. I was very pleased with the service.

Karen C.

Not a fan! The appointment time was 1-3PM, and they didn't arrive until 9PM. They then proceeded to quote me a price of $370.00 for 45 minutes of work.

Steph T.

Overall, I was pleased with my experience with this company. I called on a Sunday, which I thought would be expensive, but I wasn't charged extra, as they don't charge more for weekends or holidays. A pipe on our bathroom sink had burst, and after spending a few hours getting it under control, my husband realized that he just didn't have the tools or energy to finish the job. He was so frustrated, so we called and Roto Rooter and they sent someone out within 1 hour. The plumber stayed for a few hours, left to pick up parts, and ended up having to return the next day. It didn't seem like much had been accomplished on day 1, and the cost ended up being about $150. We also had no water- still. So, I wasn't pleased with that, but two men came on Monday morning- they came on time and worked efficiently- and the job was done in a few hours. Apparently, it was a difficult task because of the age and condition of our pipes. I was happy with the service on day 2, but it did end up being very costly, which is why I would actually rate my experience 3 1/2- 4 stars. Would I call again, absolutely, because I know the job will get done right.