Roto-Rooter Plumbing & Water Cleanup

Robert Z.

We had a problem on a holiday weekend; they showed up less than an hour after we called.
They provided us with an estimate, performed the work, and cleaned up afterwords. Not cheap but effective.

Faith C.

Damien was at my house for four hours, for what I thought was a simple clogged drain- how wrong I was!!! He was determined to get the job done! As a widow I had no one to rely on as my husband took care of everything, so this was unchartered territory, but Damien treated me with respect, as well as completing the task at hand. I joke that I hope I never see him again, but if I had to I would call them up and ask for him ASAP!
Thank you!

Lillian R.

Aaron was great, he knew what he was doing . He was very professional and got our pipe cleared . He got to our house quickly , less than an hour after I called .

Mary M.

We had an emergency on a Sunday, and Roto Rooter sent a plumber right away with no extra charge for Sunday service. He worked for a couple of hours, but did not have the tool needed to finish the job. He set up an appointment for us for first thing Monday, and another professional came out and completed the job in a timely fashion. Both men who came were professional, and did a great job cleaning up when they were done.

Not only was the work done well, but came out $100 under the estimate. Would definitely use them again, and highly recommend them.

Rebecca P.

We called because our shower was backing up and we dirty water all over our shower stall. They were open in the morning when I called and were able to send someone over within a couple of hours. The man they sent was very nice and professional. The whole job took less than 30 minutes. The only reason for 4 stars is the price was a little high.

Susan M.

This place is a joke awful customer service they scheduled me for 2/17/16 between 8-12 called me 20 mins before 12 and said they can't make it til
Monday what a joke of a company! If I could give them 0 stars I would. Awful awful company

Rameel R.

Terrible experience! ""24/7 service"" - such a lie!

Called on Thursday to get a water heater replaced, they gave me a time frame of Friday 12-4. I call on Friday morning at 11 to confirm and they said they'll be there. I get a call on Friday at 2:45 letting me know that the tech will be there in one hour, which would be perfect! Then at 4:00 I get a call saying tech will not be able to make it, no reason given. I ask to speak to manager and get completely ignored! How is it 24 hour service any day if they book appointments and continuously cancel as no shoes!
They offer 10% off and reschedule for Saturday.... Guess what! Same exact thing Saturday, I call around 1:00 to confirm they're coming and get told no tech is available!!

Overall wasted two days and about 7 hours of my time waiting for a tech to come! Dispatch and customer service is very rude and not professional! What am I gonna do with 20% off if my poor tenant has cold water!

Mamey P.

Clogged kitchen sink- Technician had to plunge out the basement pipes. (I had already cleaned out the pipes directly under the sink.) Did a great job. Very efficient and polite. Took him about one hour. However, prices was extremely high at close to $400- with no parts! I have nothing to compare it to except refrigerator repair service less than one year ago, and although it is a different service, the cost was $200 for one hour, including parts.

Brian R.

We called Roto Rooter after the sink in one of our bathrooms was slightly clogged (not fully, but water was backing up). A technician was sent to our house a couple of hours later and began working. The technician began work on the bathroom without laying down any protective gear (such as plastic), and walked around the house in dirty boots. After some time, the technician was unable to unclog the drain in the bathroom that was experiencing the problem, so he walked into our second bathroom and began attempting to unclog the drain from this bathroom. As a side note, this bathroom was having absolutely no problems prior to the technician working on it. The technician began making an extreme mess on the vanity in the bathroom with dirty water, and I asked him why he did not cover it with plastic (especially because it is a wood vanity). He began giving my attitude, used the F-word at me, and was extremely rude. At this point, I told the technician to immediately leave my house because he was no longer welcome inside. The technician left the house with the original bathroom in worse condition than when he started, and the bathroom that had no problems was also now backed-up. A technician who later came to my house actually discovered that this technician had physically damaged my sink and drain pipe in the bathroom that had original problems, and I was told that it would be my expense to get this fixed.

At this point, I called the dispatcher and asked to speak to a supervisor to tell them what had happened, and to get somebody else out to my house to fix the problem since there are no usable bathrooms in the house. I was told that a supervisor would call me back in one hour, but after an hour, there was no call. I called the dispatcher again, and was told that the original one hour timeframe was incorrect and that a supervisor would be calling me ""eventually."" I eventually received a call from the supervisor 2.5 hours later. The supervisor told me that he would be sending out another technician to my house within the next hour to address what the first had broken (and that I should be receiving a call from the dispatcher within a couple of minutes of the estimated arrival time). Another 2.5 hours pass and it is now 9:45 PM, and I finally receive a call from the DISPATCHER that the technician is on the way. The technician took another 1.5 hours to actually arrive to my house.

He began working on both bathrooms, and attempted to do the exact same thing as the first technician. The technician attempted to unclog the drain for another hour, could not do anything, and left my house just as the first had. It is now nearly midnight, and both bathrooms are still unusable in my house.

I once again called the dispatcher and asked to speak to a supervisor, but was told one would call me in the morning. What kind of 24-hour service is this if I cannot speak to someone about a major problem?

The next morning, the supervisor called me back, and informed me that they would need to call out a plumber to my house (to fix a SIMPLE DRAIN CLOG), and the plumber would have to open up one wall to gain access to the pipe. I politely said absolutely no thank you to the supervisor, and I made sure that I would not be billed for either of the technicians coming to my house because they accomplished nothing, and caused more damage than there originally was. The supervisor informed me that they would indeed be sending me a bill for both technicians.

I called another local company after this conversation. They sent a technician to my house one hour later, and within TEN MINUTES, both drains were unclogged (and at a fraction of the price Roto Rooter charged me). If Roto Rooter actually has the dignity to send me a bill for their completely useless work, I plan to send them the invoice directly back, along with a letter from an attorney and the invoice from the plumbing company that actually solved my problem.

Moral of the story: never go with Roto Rooter. They are inappropriate, charge a fortune, and simply cannot run a successful business under their current status. You're much better off going with a local company. It's time that everybody hears about their terrible business practices.

EDIT: I'd like to follow up to this review. I emailed the Roto-Rooter agent who commented on my review within hours, and he has yet to follow up with me two weeks later. I hope this is another testament to Roto Rooter's lack of customer care.

Curtis N.

The technician Zach was excellent, very polite and professional. The service when you call in is not very good and lacks professionalism. The service was very over priced, seem they know you are disparate and they feed off of that.
However, I have to say the end result was good.