Roto-Rooter Plumbing & Water Cleanup

Starace J.

First of all, I am not from Greensboro, NC. I live in Northern Westchester and used Roto Router recently which turned into a horror show as far as expense. I had them clear a clog due to my sewer drain backing up which was disgusting so in a pinch I decided to use them. They came out and did perform the service and charged me $900 which I found out was about twice the cost compared to other services in the area.
They then offered me a FREE video inspection of my sewer line which was done the next day that took about 15 minutes to do. At that point I was told that my pipe outside may be askew which could have caused the backup. The tech who performed this was very unprofessional and quick to let me know the minimal amount of details needed and was very quick to pack up his camera before I had a chance to take video or pictures of the results myself since I was called away momentarily. When I asked for me to do that I was told that I should have done it earlier. He then came back to tell me for them to fix the problem it would cost $9,000 - YES $9,000!
I told him I wanted a copy of his inspection at which point he said he would submit it to his office and I could get one once that's done. I called to get it a day later and their office told me that the tech will call me back which he did and said that he was going to the office to submit it and that if i want a copy of it - IT WOULD COST AN ADDITIONAL $750 - YES $750 for me to obtain the video taken of MY PIPES in MY HOUSE !!!!!
It is mind numbing that ROTO ROUTER has the audacity to charge those type of prices. I spoke to his boss later that day who told me he could nothing about it and that I was supposed to be told about the charges by the tech when he performed the service which he NEVER DID!! Then it became a ""he said, she said"" situation which I knew I would lose.
His boss promised me he would at least call me back with the details of the inspection and never did after me calling him back at least 5 to 6 times and texting him as well. So much for being professional.

STAY AWAY AT ALL COSTS and check out local options for these types of services - you will not be sorry.

Taxpayer T.

2 guys came out and told me they need to rebuild my whole toilet when it was just a simple adjustment. There company wanted 375.00 to rebuild the toilet when it was just a simple adjustment.