Roto-Rooter Plumbing & Water Cleanup

Doug P.

Never hire Roto Rooter they are so over priced $500 + for a stuffed up kitchen drain. I did receive an estimate prior to work commencing and thought it would be more than just snaking a drain I agreed for the work to be done. Less than 30 minutes later the technician was finished ( he was polite and very nice) boom presented with the bill $547. Never again!!!

Jason G.

Roto-Rooter needs to stop sending unvaccinated technicians into people's homes ASAP. They claim they follow all CDC guidelines, but the current guideline from the CDC is to be vaccinated. Roto-Rooter's response to this is that 500,000 people dead is less of a bother to them then having to make a few phone calls. It's weird and it's poor corporate governance. They need to fix this.

Joan M.

The two mechanics who came to my house were very professional. However, it cost $535 for less than an hour's work to clear a blocked drain in my laundry room. Also, the person who came first suggested I have the place disinfected and that my insurance would pay for it. The cost would be somewhere between $2,000 and $3,000 for the concrete floor and about a foot of carpet that had gotten wet. They also made a recommendation to reline the pipes into my house for a fee of $7,600. I'm all for making money, but that is ridiculous. I paid my bill, but I won't call them again.

Jenny J.

Called Roto-Rooter when our toilet got clogged out of now here. We made sure to tell them we needed an estimate before any work was done. They quoted a ridiculous price first- but eventually we bargained it. Work was done promptly and without any complications. Tech was professional and efficient. Fast service as well.

Patricia S.

We called Roto Rooter to set up an estimate. First appointment was last night between 5 and 7 pm. I came home early from work to wait. Received a call at 6:30 pm saying a plumber couldn't come for another hour and a half. I had to reschedule for next day since that was too late. Saturday morning, I received a text at 7:41am which claimed the plumber was in route. Woke up to wait. Two hours later, I had to call since no plumber arrived. Company called dispatch to track him. Finally #1289 arrives with an attitude. Walks into our home annoyed. While figuring out an estimate he says to my husband ""you ok, dude? you seem like your nervous"". We have absolutely no idea what this comment meant but know it is very unprofessional. He quoted us a very high price which we had to refuse. The customer service reps who I dealt with on the phone were very nice and professional. The plumber was not. very disappointed customer.

M L.

My wife and I both had the flu and having no running water is no good when you have the flu. I needed someone to come and fix a leaky shut-off valve before we headed to urgent care that morning. I spoke with Roto-Rooter and was told someone can come between 8am-12pm. Another plumber I spoke too said he can come at 8:30am and his rate I thought was reasonable, less than $200 so I picked him. At 7:25am, I got a call from a Roto-Rooter plumber and said he is on the way and will be in our house in no more than a hour. I cancelled the other appt because of this because we needed someone right away so we can go to urgent care. It turns out the Roto-Rooter plumber did not arrive until past 9:00am. I was quoted by Roto-Rooter a $250 per hour rate. Their plumber charged me $375 + parts + taxes, a little bit shy of $500, for an hour work to replace a leaky shut-off valve and installation of copper water line to our fridge.

Catherine J.

the technician that came to my mother's home in hollis queens was awesome. his demeanor was very polite and he fixed everything and the price was more than reasonable. i am eternally grateful for the professional work that the tech did in my mom's home. everything is operating perfectly. thank you roto-rooter.

Jarred D.

I hate Pete come to my house. He had to come 3 times because we had a shelf blocking drainage system. He was more than nice and willing to come back at the exact time he promised. He finished the job up quickly and efficiently and explained every step of the process to me before moving forward. Great work and they will be my first call should any other issues arise.

Shaun F.

Was away on vacation only to come back to my basement apt. Filled with sewage that had backed up. Called RR and in less than an hour the plumber was there snaking the main drainage and had to take the toilet off to finalky fix thr major leak. Kept damage to a minimum bc of the speedy service. I found the price reasonable for 2 hours of nonstop work from a professional who kept me in the loop the entire time.

Laqutter M.

A few days ago i had a bit of a problem regarding the plumbing in my home. It was late when i called maybe about 11pm. My husband and I fell asleep and missed the person whose name is Pete by the way w0ho was dispatched to our home. Long story short Pete who came to the house a few hours prior came back to our home at like 3am and fixed the issue. He was professional, understanding and courteous. What he did speaks volumes about his work ethic. I would most certainly recommend Pete the Plumber. Thank you again Pete.