Roto-Rooter Plumbing & Water Cleanup

Robert M.

Robert and Pablo were great. They diagnosed the issue quickly and repaired within 30 min. The issue I have is that these big businesses are raking consumers over the coals. They charged $750 to replace 8 in of copper. It was in the ceiling, and while I understand this may be a bit more expensive, I had already cut out a whole in my ceiling and showed them the leak. Again, $750 for 30 min of work seems scandalous, but in speaking to leadership I am told it is in-line with the Denver market. I for one will start taking my business to the small guys who can do the job for a fraction, as these larger companies are monopolizing and taking advantage of customers in need.

Halie M.

After my first plumber didn't show on me, I called Roto Rooter. The receptionist, Deborah, was so KIND and helpful. The most pleasant experience, and on a Friday at 5pm they said they could be there in an hour and would send me text updates with their ETA. We called the other guys Thursday morning. Supposed to come Friday 1-5pm. Called twice, no ETA given. Did not show. Don't hire the other guy. Hire Roto Rooter.

Update: Saso was here in less than hour. So kind and professional! Instantly identified the issue. Found another leak we had no clue about in our basement!! So thorough! He helped us out by fixing another pipe which was very nice. Gave me a coupon that I could use for the service as. Such a great experience!

The only thing I would add is that the price was rather unexpected. It's a flat rate of $500 to snake a line. Not even a main line. Seems rather expensive. After googling, it sounds like it should be half of that. I do appreciate the great service, and definitely needed that coupon, but which the pricing was a bit more reasonable and known

Ko M.

The absolute worst crooks in the state. Had a bathroom drain cleaned and was stuck with the minimum charge of $476. Since this was a condo complex we asked that they tell us it was our clog or in the condo pipes. Absolutely no reply - do not use them. A simple cleaning that would have been 1/5 of the price with anyone else was simply 'that's our minimum'. Do not even call for an estimate - they don't tell you about the minimum .... Terrible experience!

Kathryn K.

One star for answering the phone . Second star for showing up on a Sunday.
Minus a star for changing more then double the average rate. Minus a star for causing a leak. And minus a third star putting money over service.

Dan M.

Called them to unclog a pipe. They were unable to and had to call a ""supervisor"" which cost an extra $150 just for them to come out. The supervisor arrived and was super rude and we felt like we were an imposition on his day and an annoyance. After using a camera, he discovered a broken pipe under the flooring. Quoted us $6,000 for 4 ft of replacement. We told him we'd like to get other quotes and he responded with ""let me talk to my boss"". After he came back, the price dropped by $1,000 but we still wanted to get quotes and he played the same game again by talking to his boss and dropping it again. At that point we thought we were getting a great deal but it turned out more piping needed to be replaced and the same song and dance each time. Almost got to the point where we did not feel safe with the aggressive sales tactics when we asked again to get other quotes.
With so many other plumbing companies out there, I would highly suggest you stay away from Rooter and take your business somewhere else.

Dave R.

Had to negotiate with them for 1/2 an hour and then they finally admitted it was wrong and credited back the overcharging

Ron T.

They did a wonderful job for me and I have no complaints. I would highly suggest Roto Rooter.

Jimmy H.

Business refuses to give ballpark estimates till they send someone on site to try to force you into a commitment with them.

Michele R.

Joe, The Tech was great. He assessed the situation and fixed it quickly and neatly! It was just a minor floor drain clog and a quick response and recovery. Joe was very nice!

Pat W.

Called at 9 am and was told they would be out in 2 hours, then 2 hours later got a call saying they were delayed a few hours. Finally after 6 hours they called and said they couldn't come for 2 days because they had no workers in my area. Will never ever call this company again.