Roto-Rooter Plumbing & Water Cleanup

Sara F.

Their quotes was crazy. $580 to clean the pipe via the toilet or dig a hole for $4800. After TWO no shows or calls, I canceled their services and went with another company that came early and gave no half ass rip off prices and did their job within half an hour and paid $125.

Maureen H.

I would like to give zero stars. Don't use Roto Rooter!!!!! They gave me an astronomically inflated price based on my desperate situation of having no water for a weekend. They charged me $3800 to replace a 10 foot pipe. Two guys worked for 5 hours and very few materials. They said the labor was $2050, parts $249, and ""equipment"" $1500. They could not explain the ""equipment"" charge. The labor charge reflects $205 per hour per employee. They TOTALLY RIPPED ME OFF!!! I CALL THEM ROTO RIP OFF, not roto rooter.

Seth T.

They showed up quick, the guys was professional, and when he could not clear my drain, he did not charge me for the 2 hours of work he had done. I had expected the 'corporate' experience and man was I pleasantly surprised. Would highly recommend.

Mary L.

After a a granite company royally screwed us over, Rotor Rooter saved us. When the granite company left. They took a bunch of sink parts and didn't give us parts for the sinks we bought from them. They also left us with a leak.

Rotor Rooter answered my desperate call at 9:30 on a Friday night. They offered crisis services but we decided to wait and they were able to schedule us for 9-11 the next morning. I am taking a star off as they were an hour late and we had to cancel or afternoon appointments due to the tardiness. Our service man was Bob Griffon, he was delightful to work with and extremely helpful. He gave us several option and ended up teaching us a lot too.

From now on Rotor Rooter and Bob will be our go to plumbers!

Nicole T.

I called today at 245 and by 315 Doug was at my door smiling and ready to help. Doug was professional and snaked my toilet in under 30 mins! He was helpful and kind and got the job done. I am so thankful for this company and their wonderful employee Doug. I will use them again if needed and I would highly recommend them to others. Don't waste your time just call these guys and hopefully you get Doug or an equally awesome plumber! Thanks!

Don C.

We had a couple of delays in our service but were called each time. I can understand that plumbing problems are hard to diagnose over the phone. I found the price to be on the steep side. The tech was great and knowledgeable and was able to correct the problem quickly. They did not try to sell me anything or threaten to have a supervisor sent to the site because I would not buy anything... no strong arm tactics. They came and fixed my problem with a smile and a handshake. Pleasure doing with business with them.

Stephanie L.

This is the third time that we have used Roto-Rooter for a plumbing problem. Service was prompt and reasonably priced. They don't charge extra for holidays or weekends. Today Matt came out to fix leak. He was friendly, professional and was very knowledgable. We would definitely love to have Matt back when we need service again.

Mark L.

I called yesterday, 11/30 and made an appointment for today, 12/1. I was given a window between 10AM - 2 PM. (A repeat customer since I had a great experience last time) I ended up canceling my meetings at the office as I did not want to abruptly have to leave to make it home to my appointment. Around 12:45 I received my first update, informing me that things are taking longer due to the holiday weekend. I proceeded to wait until my next TWO update calls. On the last one, I was told that no one was available to help me today and that I would have to reschedule for a later date. - I called in and spoke with a dispatch manager located in Chicago (his name is Rafel) who was helpful -He let me know they are trying to get someone that is off today to get over to my house and told me I should expect a call from a manager at the local Roto-Rooter. - I am still waiting.

I am more than happy to change this review once I get the service I requested completed. No one should have to go through this.

Nina F.

Very professional and accurate service at a very reasonable price. My drains were stopped up and I thought I need a snake but they came out and diagnosed the problem as otherwise. It was sludge in my pipes and the guy told me if I used a a drain product that they could supply, or I could buy at walmart, it would take care of it. It did just what he said it would and a long standing problem is now gone!

Fred K.

Do not use them! They came out and were unable to snake or view my entire line due to a break in the line. Then they informed me that I should replace the entire line for over 7000$! Another plumber came out and was able to view and snake the lines and told me he could do two patch repairs for $3000. On top of that, when I demanded a refund from Rotorooter since they did not snake or view the entire line, they gave me back a partial refund but demanded the invoice from the other plumber, after they gave me the refund! On top of that, they told me they would mail a check back to me twice, but only after inquiring multiple times did they then tell me that they SHREDDED the check (now they tell me that is the standard policy) but did not bother to email me to let me know. What total incompetence in the field and in the office!