Roto-Rooter Plumbing & Water Cleanup

Cam M.

I called an Evergreen number for service but Evergreen does not show up on Roto-Rooter list. Decided to post here simply because I am not going to just drop it. BBB is next. The laundry room floor drain was clogged so I gave them a call as I've used them before for around $100. They eventually showed up 26 hours late. When I called the 2nd day after they missed another appointment, I was told they were busy and would be here whenever they could get here. Finally showed up - finished 20 min. later. The 20 min. included chatting at front door, looking at drain while I flushed toilet, going back out to vehicle for machine to use on clog. Actual ""work"" took about 3 min. and then I was ripped off for $389 - and no - that is not a typo. So if you need a drain cleaned out, call the outfit on Yelp charging $35 right now or any of the places that charge around $100 bucks for something so simple. Just don't call Roto-Rooter unless you have lots of time and money to waste.

Stacy C.

I contacted roto-rooter after we had our home inspection done and was told we had some roots in our sewer line and was recommended to clean them out. We weren't having any problems, we just wanted the roots out as we are re-doing our basement and didn't want any future problems. The first guy (Ariel) came out to our home who was supposed to clean out the roots, (who never did) found one of the pipes was a little off set in our front yard that connects to the city line. They had a second guy (Mike) come out to give us a quote for a spot repair of the off set pipe. The quote was so ridiculous I wanted to laugh. When the second plumber came out I told him Ariel never cleaned out the pipe and that there were still roots in the pipe. He just agreed with me and said ""we can't guarantee to clean roots out."" So basically we paid over $300 for them come out and tell me that there are roots in our line (which we already knew from our inspection report) and that our pipe was a little off set and that it will cost me an arm and a leg to have a pipe spot repaired in our front yard. It's pretty frustrating when you contact a company to clean out some roots and they don't do the job. Today I had another plumber come out from a different company that quoted me at 1/4 of the price roto-rooter did and they didn't charge me over $300 to tell me something I already knew. Actually, they didn't charge me anything. Just an FYI, all of these good reviews that are written by customers are so they can have an attempt at getting their money back. After roto-rooter comes out to your house they offer you to write a review and be put into a drawing that will get a full refund of their money.

Jimmy L.

Came home from vacation and found out my main drain was clogged and had major back flow... Called Roto-Rooter and their tech, Caleb #5403 responded the same morning. He was very knowledge able and seemed to be very experienced. I have had other plumbers called to fix the same problem before but without the fantastic results that He performed. Caleb knew and understood what tools (blade heads) was most appropriate and did not force one method the attempt to fix the problem. He took the time to ensure the job was completed successfully and unlike others who just ran a snake for a certain amount of time and called it good. Also provided and set up a follow-up with a camera snake to ensure nothing was missed. I am very pleased with the service I received.

Kate E.

Came home from vacation and found out my main drain was clogged and had major back flow... Called Roto-Rooter and their tech, Caleb #5403 responded the same morning. He was very knowledge able and seemed to be very experienced. I have had other plumbers called to fix the same problem before but without the fantastic results that He performed. Caleb knew and understood what tools (blade heads) was most appropriate and did not force one method the attempt to fix the problem. He took the time to ensure the job was completed successfully and unlike others who just ran a snake for a certain amount of time and called it good. Also provided and set up a follow-up with a camera snake to ensure nothing was missed. I am very pleased with the service I received.

Cody C.

1st plumber we had told us completely wrong information about what hardware in our shower would fit our system. 2nd plumber we had told us the 1st plumber was wrong (both roto-rooter) then went on to actually be very rude- was very abrupt in his explanations about why things didn't work, told me he ""didn't even see the first plumber in the system coming to our house"" aka he didn't believe me, and when I asked him to give me a demo of what he did he seemed frustrated and annoyed that he had to show me. All the while- after 2 visits, our shower was still not fixed! I called in again and asked to speak to the manager. That was 4 days ago, still have yet to hear from him. I will NEVER use Roto-Rooter again and to be honest have already used a different plumber in the area who was knowledgeable, KIND, and got the job done in less than 2 hours!

David F.

Steve (#3637) and Caleb (#5403) arrived before 8:00a (an hour after I placed service call). They fully snaked sewer line 3 times to ensure no more tree roots were in the line and also offered scoping services for later in the day.

Jon W.

They charged me $320 to install Sharkbite fittings to fix a leak in a closed off ceiling. I could have done that! The whole reason I hired a plumber was to avoid Sharkbite fittings! Rationale provided was a complete lie. They also failed to show up for their first appointment and were five hours late for their second.. 24 hour service is a joke.

A L.

A little after lunchtime today, my kitchen sink backed up & spewed water all over the undersink cabinet. My tub also backed up. I tried to fix things with my (extremely limited) skills, but by 3:30 PM I gave up & called Roto-Rooter. They had Kyle (#4598) at my front door by 4:30 PM & he was done by 5:30 PM. He cleaned the drain with a power snake, tested the tub & sink by running lots of water, then sold me an enzyme-based drain cleaner to help keep the pipes clear. The service call was $284 (with a $50 Yelp coupon) & the cleaner was $49. As a new homeowner I have no idea if this is a good price or not, but the service was excellent & I would definitely consider giving RR a call again. Kyle was polite, friendly, knowledgeable, willing to explain things to me, & even cleaned my kitchen floor around the sink when he was done working. Top-notch.

Sarah R.

I had sewage back up into my newly remodeled basement so I called Roto Rooter. They had plumbers and restoration people at my house fixing the problem the next day, all of whom were extremely professional and friendly. They helped me through the process, including advising me about filing an insurance claim. They all presented themselves as competent professionals and I would definitely use them again if needed. The only reason I did not give 5 stars is because when I initially called at 8:30pm at night, it took a few follow up phone calls from me to clarify that it would be better to have them come out first thing in the morning for an appointment than wait all night for them to show up, since they only had a couple guys on call after hours. It would have been better had they just told me that from the start. But otherwise they were great and I highly recommend them.

Serena E.

These all have the same dispatch so read the reviews for Littleton. Expensive. Notoriously late. Refuse to give pricing over the phone.