Roto-Rooter Plumbing & Water Cleanup

Amy S.

I scheduled an appointment to clean out a french drain before new gutters were installed at my daughter's house in Highlands Ranch. They would not give an estimate over the phone but I decided to go with them anyway. I was given a 4 hour window, 10 a.m. - 2 p.m. the next day (May 31, 2019). This was confirmed via email and they were to call ahead when they were about 30 minutes out.
At 1:30 p.m. I called for status and was told they were running behind and it would be another 60-90 minutes before the 30 minute call ahead. Since I was doing some work on my laptop, it seemed okay to wait.
At 3:30 p.m. I called again and was told there were 10 people ahead of me and could I please be patient a little while longer. I agreed.
At 5:45 p.m. I called again. They now had no idea when they would get to me. They suggested I call someone else.
That's when I cancelled, telling them I would write an honest review. He said, ""Go ahead. Maybe that will wake someone up.""
Interesting.
After the cancellation, we got an email stating they would give us a discount if we rebooked.
No way. I will not do business with a company that can not keep their appointments and has a complete disrespect for my time.

Chloe S.

I would give them zero stars if I could. We had a broken pipe we need it fixed and they scheduled a four hour time frame for us so we rearranged our work schedules to stay home for the plumber. They never showed up so we called them and they reschedule to the next day. The next day we did the same thing and prepared for the four hour time block and they did not show up again.

Jonas S.

The tech, Natalie (6140) was great. She answered all of my questions, was very pleasant and professional, and took care of the job very efficiently. Thank you!

Mark A.

The tech was great in being able to figure out what the problem was. He explained everything that he was doing. He took great care with my floors by putting on booties prior to coming in. Great job!!

Kaleb H.

What a rip off this place is. My tenant contacted them for a sink clog instead of my usual go to, which is Jimmy Rooter. Whereas Jimmy charges around $100, the same as a few other places in town that I have used. Roto rooter charged $373.60?!? Ridiculous!

Jim B.

Con artists. They ripped me off. Go elsewhere!

They claimed they charge the same amount for late night calls as day calls. Not true.

After they snaked our line we have been stalked by their restoration team and camera team.

This company is a well oiled scam machine.

Kate F.

Our basement plumbing sprang a dreadful leak. We called around and Roto-Rooter offered the earliest service at 2 pm. They didn't show up until 4:15 pm, despite our several calls saying we were facing near catastrophe.

As an aside: RR is based out of Greeley, not Fort Collins, as their ad indicated. We could have had a local guy here by 3 pm.

The man who showed up wasn't qualified to do the repair necessary, making it clear the dispatcher didn't listen to my husband.

We waited and it took two hours for a qualified repairman to show up. By then the city employees were done for the day. It gets worse but need I say more?

Paul M.

My technicians Jim and Ryan were absolutely outstanding in every way. They dug out and unclogged my underground rain gutter drains. They explained the work in detail, performed the work very thoroughly, and followed up appropriately. They discovered the root (literally) of the problem, that a previous contractor was unable to diagnose (which caused recurrent water damage in my house). When they accidentally missed one of the drains (I asked them to do all of them), they quickly returned the next day and finished the job. Thanks guys! Great work!

Jeff B.

Before I called Roto Rooter, I had tried to unclog my drain various times using various methods; but I was obviously not successful. Manuel came over and I introduced him to my wife and son before he got started. He came in and asked what was going on and told me how difficult he thought the job was going to be based on how my system is setup. He was definitely being modest when he told me this because he unclogged the drain on the first try. My son's bathrtub was also a little backed up and Manuel offered to look at the clog for free so that my son could use it. The best part being that he remembered my son's name. I highly recommend Roto-Rooter for anything related to plumming issues that you may have. My mind is at ease now that I can use all my bathrooms!

Sophia L.

If I could leave zero stars I would. Had an appointment window for 1130a-1:30p. Nobody showed up. I called and they said they were behind and would get to me when they could, finally at 6:15p someone called and said they weren't coming after all. Of course all other plumbers are no longer available by that time so I waited around all day when I could've called someone competent. Absolutely horrible customer service do not use these people.