Roto-Rooter Plumbing & Water Cleanup

Sammie R.

I attempted to work with them but after 2 days of having my 4 hour time slot ignored I just cancelled. They were barely apologetic and at 8:30 pm, a half hour past my appointment window ended they asked me if I could wait another 2 hours.

Rana B.

Too bad that I have to even give them a star since I didn't even get service from them I had a 2 PM appointment my window was 2 PM to 4 PM I called at seven in the morning for this appointment because we have sewage down in our basement and our basement is flooded I get home make sure everything's ready for them to o'clock rolls around nobody's here for o'clock rolls around nobody's here I call at 4:15 there behind schedule and they promise that somebody will be here at 6 PM Rolls around nobody calls nobody shows up nothing I call at 6:15 they're telling me that there's going to have a manager call me manager never called me I waited an hour and a half for a manager to call me I called them back they finally get on the phone and tell me not only are they not going to be here five hours after my appointment but they can say that somebody can be out at my house at 10 PM when I told him that would not work they told me that I was the one that was not being cooperative for their service men to come to my house not only did I tell them that I was going to trash their name because I'm going to I want to make sure nobody ever uses them ever in their lifetime because you will never get anything done if you use them my suggestion pick a different company for plumbing because it will be a lot less stressful and you won't be hanging out at home for six hours with no answer or result B where pick a different company I've turned this into the better business they have a long list of this company being a piece of shit whatever you do don't use them it's not worth your time and their customer service blows their managers also blow I can't tell you about their plumbers because I never got to meet one after waiting for Five hours

T R.

Would not give me an ""Idea"" of what it would cost to snake from my toilet to the main until they sent a truck. Quoted me $469.00 when the guy came. Call a independent plumber, had the toilet pulled when he got here Charged me $150.00.

Darlene E.

I wish there were 10 stars to give the wonderful professionals that work at this company. I felt like they really cared about me and they went out of their way to make sure I got what I needed. Before I called Roto-Rooter, I had called another company. I needed service on a Saturday night and was in a situation in which we had to turn the water off. The other company was more interested in selling me their plans than they were in helping me. Ashley Blumke is an absolute jewel for anyone she represents. I felt like I had made a new friend. Chris Wilkins is the technician who made the repairs...and we had made a mess as we thought we could fix something we should have called about to start with. They were so friendly and so professional and focused on getting my water running normally again. On top of that...reasonable prices and I called at night. I didn't pay an emergency fee and the repair was very affordable. Even the initial call into Curtis who created the ticket for service was very pleasant and professional. I will absolutely call here first every time. Thank you Ashley and Chris! You rock!

Tami G.

Wish I could give 0 stars. I called on Monday and was told they could make it out same day. I told them my mainline needed snaking and they would not give me an estimate but said the guy would tell me when he got here. Almost 10 hours later he showed up and said it wasn't my mainline but it is $359 to snake. Other places are $99. I paid it because it was almost 8pm and I just wanted it fixed. This morning I see the drain on my basement floor still isnt draining and called at 8:30 and was told a couple hours. It's been almost 8 hours and nothing. I called and was told too bad pretty much and my appoi tment was between 11 and 1. It's 4pm. Worst service ever. Phone people are nice, tech wasn't. Overpriced but you don't know until they are at your house. 10 hours waiting one day and 8 today

Rex Y.

Scheduling of the service was horrible. Scheduled service for Thursday the 27th between 2pm and 6pm. I took time off work to make sure that we were here. Called after nobody showed up. Was told that someone would eventually come that night but there was no ETA. At 8pm, I rescheduled the service for the next day (the 28th) for between 9am and noon. Took work off again to meet the technician. Once again nobody showed up, and I was told there would be no ETA. I finally got a call at 2pm that someone would be at my house in 40 min. 30 min later I got a call that the technician that they were going to send didn't have the proper equipment to work on my kitchen drain and that I would have to wait again. Call back again at 7:30pm and spoke to the dispatch supervisor and he told me that more than likely nobody would be able to come again and that he would make me a priority for the next day 29th. He also offered a 15% discount and I agreed to the 8am to 9am time slot for the next day. 10 min later I received a phone call from a woman on the dispatch team asking me ""if I still required their services"" and that she didn't have me on the schedule for tomorrow. I told her that I just spoke to her supervisor and that the time was agreed upon for tomorrow at 8am. She had an attitude and hung up on me. I called back an requested to speak to the supervisor again. Once again he apologized for inconvenience and rudeness of his staff, and said that they would be at my house at 8am.

So this morning 29th of July at 8:45am I received a call that someone would be at my house in 45 min. an hour and half later the tech finally showed up.

I will say that Joe Shirey was very professional and very apologetic about the scheduling miss-managment that I had received. He did a great job clearing my pipes, and was excellent with his explanation of what happened and how to prevent it going forward.

I really can't believe that this is the type of business that allow this type of service. I have been a long-time Roto-Rooter customer, but I will never use them again.

Eric L.

We had our home sewer line cleared. The service was good and the technician was helpful but the pricing structure/strategy is opaque and sneaky at best. The person on the phone would not give me a quote or even a general pricing for the service that I needed. They didn't tell me that it would cost $360 to clear my drain until the technician was in my house already working on the drain. I might have gone elsewhere but they showed up 3 hours late and by then my options were limited. Faced with the option of telling my guests not go to the bathroom or to swallow the cost, I saw no other option but to pay the price. I fully believe that they don't tell you the price until they are dangling the fix in front of your face. While my protests did get me a 15% off of the mentioned price, I think that this procedure is dishonest and is proof that they know their prices are not competitive.

Jodi D.

Arrived on time and was friendly at first but tried to charge 4 times the amount they should for a simple snaking of my kitchen sink. When I said no thanks, that's way too much, he stormed out the door. Big companies = big scammers. Stay away.

Bridgett B.

Needed help on a Saturday evening could find anyone in the area of plumbers that REALLY work 24/7. Roto Rooter people were wonderful from the phone call, to Kyle the guy that came could not have treated me better. Great job Great price and Great people. I will never call anyone else!!!

Greg B.

I have never been so disappointed with a company. I had a kitchen pipe that got clogged up over the holiday weekend, gave these folks a call and they said they could be out on Tuesday morning. So stayed at home, they called and said the technician was running behind but we were on the list. After several more calls letting me know there was a delay, they asked if we could reschedule for the next day. I said yes, 4-6pm on Wednesday was my new appointment. The following day at 7pm, I called and they said the technician would be there before 10pm. We called back @ 9:30pm and they said it would be Thursday before they could come out. ugh

I ended up calling Mr Rooter of Northern-Colorado, they were professional, set an appointment, called me letting me know the technician was on his way, Donenic P was on time and did a fantastic job!!!!!!!!