Roto-Rooter Plumbing & Water Cleanup

Betsy L.

I called and set up an appointment for the next day between 8-12. No one called or left a message. I called them after 12:00 and asked what the deal was. They said they tried to call me. I said I gave them two different numbers. I work and am not going to be able to pick up a call if I am on the telephone. If you called the other number I would have heard the message as it was my landline. Anyway, after ruining my whole morning I have no plumbing help!!! Wouldn't call them EVER again!

Samantha C.

10/10 would *not* recommend Roto-Rooter for any water restoration needs. The only good thing I can say about the company is their prompt attention to the manner on a weekend. I called about 10a on a Saturday morning needing services due to a water heater breaking. Someone came out within a few hours and had a crew on site by the end of the day-huge plus and much appreciated because most companies don't send out on weekends.
This is where it all started to go downhill. They ripped up the carpet (necessary) and took off the baseboards (also necessary) but would not cut into the dry wall as this was considered a cat2 and not a cat3 flood, even though the water damage in the wall was visible to the naked eye. They set up 10 fans and 1 humidifier and said they would be back Monday. They come measure the water in the walls Monday, it's still there (duh, you never cut into the walls so the fans are useless)... say they will come pick them up Tuesday around 2. 2 comes and goes, I call and get the classic ""we got called out to a really big job. It will be around 5""... 5:15 I get a call ""it's going to have to be tomorrow"". Thanks for wasting my entire day....
Tomorrow comes, I have to call THEM to find out what time they will come, and they say 5. They show up, unannounced at 3, and pick up the fans.
Fast forward a week- I have a contractor on site to start getting the necessary repairs done to my home. She measures the water levels in my walls... 7.8%... she couldn't believe they didn't cut into the walls so their fans would actually DRY THE WALLS. So now it's 2 weeks out from the flood, I now have to have my walls tested for mold, and a new company cut out the dry wall because Roto-Rooter insisted it was dry without cutting into it. Extra costs due to their lazy work, unreliable employees, and all for a price much higher than most.... never again will I call them for anything.

Veronica O.

Discovered a kitchen pipe leak that led to water pouring down to our basement floor on Friday, 3/8/19. My first call went out at 11:18 pm on because saw online that emergency services are available 24/7, 365 days/year. The agent on phone told me to expect a technician between 8am and 10am (2-hr window) the next morning! I pleaded for an immediate/emergency service but he maintained that no one was avail to come out. We patiently and sleeplessly waited, when I had not received any reminder call by 9 am, I called only to be told that they were running behind and could not give me approx time of arrival. Multiples calls later, somebody showed up at about 3 pm on 3/9/19. Though the technician (Dominic) checked and fixed what he thought was the problem; and also requested for their water restoration personnel to come out and assess possible water damage, I was very disappointed about the overall delay, the pricing ($307/hr!), and the lack of upfront information and quote.

Amanda L.

I called at 6:30am with an emergency that required me to turn off the water while at home with a toddler. I was given an appointment window of 8am-12pm. I was called at 11am and told that someone would be contacting me shortly. 2pm came and nobody showed up or called me. And the lady on dispatch was rude when I called to cancel my appointment. I went with Quality First Plumbing & Heating and someone showed up within 45 minutes of me calling.

Dan I.

I call @ 6:00pm and by 7:45 Adriel(#5868) was at my house working on my main line. Adriel was a great guy, he was very worried about great my drain back to there best. Thank you so much Adriel!! From the first call to the end I was very impressed with the whole company.

Christopher S.

Roto-Rooter has consistently been a good service for me in my residence as well as in my rental properties.

They are very good at communication. When calling to make an appointment, they are clear about timeframes and give courtesy call backs to let you know you are not forgotten. The service is professional and informative. Chris Wilkins was my tech on this call and he did a good Job of explaining the problem, the solution and preventative ideas. The flat-rate service fee is not exactly cheap, but when you have a plumbing emergency, you want fast action and this type of pricing structure supports that. Well done Roto-Rooter. I would not hesitate to call this company in the future.

Sammie R.

I attempted to work with them but after 2 days of having my 4 hour time slot ignored I just cancelled. They were barely apologetic and at 8:30 pm, a half hour past my appointment window ended they asked me if I could wait another 2 hours.

Rana B.

Too bad that I have to even give them a star since I didn't even get service from them I had a 2 PM appointment my window was 2 PM to 4 PM I called at seven in the morning for this appointment because we have sewage down in our basement and our basement is flooded I get home make sure everything's ready for them to o'clock rolls around nobody's here for o'clock rolls around nobody's here I call at 4:15 there behind schedule and they promise that somebody will be here at 6 PM Rolls around nobody calls nobody shows up nothing I call at 6:15 they're telling me that there's going to have a manager call me manager never called me I waited an hour and a half for a manager to call me I called them back they finally get on the phone and tell me not only are they not going to be here five hours after my appointment but they can say that somebody can be out at my house at 10 PM when I told him that would not work they told me that I was the one that was not being cooperative for their service men to come to my house not only did I tell them that I was going to trash their name because I'm going to I want to make sure nobody ever uses them ever in their lifetime because you will never get anything done if you use them my suggestion pick a different company for plumbing because it will be a lot less stressful and you won't be hanging out at home for six hours with no answer or result B where pick a different company I've turned this into the better business they have a long list of this company being a piece of shit whatever you do don't use them it's not worth your time and their customer service blows their managers also blow I can't tell you about their plumbers because I never got to meet one after waiting for Five hours

T R.

Would not give me an ""Idea"" of what it would cost to snake from my toilet to the main until they sent a truck. Quoted me $469.00 when the guy came. Call a independent plumber, had the toilet pulled when he got here Charged me $150.00.

Darlene E.

I wish there were 10 stars to give the wonderful professionals that work at this company. I felt like they really cared about me and they went out of their way to make sure I got what I needed. Before I called Roto-Rooter, I had called another company. I needed service on a Saturday night and was in a situation in which we had to turn the water off. The other company was more interested in selling me their plans than they were in helping me. Ashley Blumke is an absolute jewel for anyone she represents. I felt like I had made a new friend. Chris Wilkins is the technician who made the repairs...and we had made a mess as we thought we could fix something we should have called about to start with. They were so friendly and so professional and focused on getting my water running normally again. On top of that...reasonable prices and I called at night. I didn't pay an emergency fee and the repair was very affordable. Even the initial call into Curtis who created the ticket for service was very pleasant and professional. I will absolutely call here first every time. Thank you Ashley and Chris! You rock!