Roto-Rooter Plumbing & Water Cleanup

Chrissy S.

Work experience EVER!!!!! RUN RUN RUN... We dd not give authorization to do work and they would not got off our property until we paid a $1.9K bill!! Then they stated they would meet the lowest cost providers estimate for trenchless ($8K by low cost plumbing which was excellent and HIGHLY recommended) and they didn't they stated they would charge $15-20K. Corporate office, Ellen Lambert called and said she would give $600 off...what???? SOOOO ripped off......awful awful company!!!! Stay away!

Pete G.

My neighbor was quoted a price of $600 to replace a garbage disposal in their mobile home, a price that was alarming to me for replacement of a 1/3 h.p. disposal in a residential home. Elderly people need not call Roto-Rooter or its franchise owners to get swindled out of their limited incomes by inexperienced hacks with a penchant for gouging all prospective customers by high quotes that are performed by ""putty wagon"" $15/hr Bozo's working on commission.

Jason K.

Hello... What happened. You were so nice over the phone. So understanding of the situation. I honestly believe that you were concerned and expected a refund as you promised. It has been 7 weeks. What happened. Please contact me.

Jeffrey B.

After the $400 rooter doesn't do the job they sell you the $1,600 Hydro jet with a 3-year warranty. What you don't find out until later is that a ""3-year warranty"" means they will come out one more time in the next 3 years. After that, it's another $1,600. How about an estimate to do the major, multi-thousand dollar repair job? No problem, ""as long as we don't have to put the price in writing, because you might want to compare that price with someone else.""

Really?

Peter M.

Update 12/30/2015
The collection agency hired by RR have declined to pursue their claim against me.

I have offered on several occasions to pay for a mediator to have our concerns heard, and if they rule in RR's favor, I will gladly pay them. To date, RR have refused to accept that offer.

RR corporation don't want to get involved because they say, the Santa Barbara company is a franchise, therefore they can't comment on it.

I have heard some horror stories about RR since my bad experience, and will be posting them once I have confirmed their accuracy.

12/10/2015
Roto-Rooter tried to clear a block drain. What followed, ended up costing us $4,495.00.
After the work was done, I discovered that most of what they did was totally unnecessary. They have put our account into collections with a company that has a stellar reputation for collecting, mainly by one person in particular who I'm not sure I can mention his name yet.
His tactic is to try and intimidate and threaten you. I'm coming up to 70, but I still think I can hold my own especially when it deals with the likes of this guy. I'm in discussions with another representative, of this collection company, a woman who appears to have a little more tact. Depending on how this is finally resolved, will depend on how in depth I want to explain what happened.
In brief detail though, the house we bought had had the septic tank empty a few weeks prior to us moving in. This apparently is the law in California, yet the Rooter team leader that came to my house, talked me into doing all this extra work because he said it needed it. I'm no sewer expert, and if my doctor says my pipes need cleaning I believe him, the last thing I want is house full of you know what.
For now, I'm going to hold off commenting any further until I hear back from the new representative to see if this can be resolved amicably. I have told her that I refuse to pay anymore unless we can have an independent mediator or go to court and have a judge decide if we were ripped off or taken advantage of because of our age. Here is a link to an interesting article about elder abuse.
Elder Financial Abuse.pdf https://www.wiserwomen.org/images/imagefiles/Elder%20Financial%20Abuse_Undue%20Influence.pdf

Lauren D.

Furious. Asked 2 different people on phone if I would be charged anything is the repair man was not able to fix anything both said absolutely not- guess what no matter what the repair guy does you are a charged a minimum $100 service fee for them to come out to the house. ""Free estimate"" is a scam. Man literally looked at toilet had no idea about the brand was not able to fix it and then wrote me up an invoice for $100- first time I have ever written a yelp review so irate.

Beth B.

We used Roto-Rooter's services in late January as I moved into a rental and then found after the first day of occupancy there were some major plumbing issues with the home. It was a complex and stressful scenario and their team, Edgar specifically, was in constant contact, worked long hours past their quitting time to ensure a well done job. They were professional, extremely solid work ethic and very pleasant to be dealing with on a daily basis over a period of two weeks. I would recommend their services.

Michael G.

Our kitchen sink was not going down as fast my wife called roto rooter they came out same day he jetted out our pipes in our mobile home he got lot done his hose blew but he came back next day and finished the job and he went beyond hope I can mention his name because he did great job here in Carp his name was ronnie

Cynthia M.

Worst plumbing company to deal with unless you enjoy getting ripped off. All the plumbers here are on commission so guess what? They have overcharge the customer to bring home a decent paycheck. The plumbers are charged for parts, even for their invoice they write your bill on. Now if you are trying to bring home a decent check guess what you have to do ? Overcharge your customers! Outrageous!! I now know to ask when I call if their plumbers are hourly or on commission. Saved me $3700.00 by just asking the right questions

Nanci C.

These guys told my elderly parents that thier main line was broken all the way from the house to the street and had my 87 year old father sign a $8000 contract. Since they are social security they couldn't get financing (Luckly) so we were able to get them out of it. Roto Rooter charged them $580. For nothing. We hired another company that hydro jetted the line for $420. That was a year ago. Everything works fine. Roto Rooter refuses to refund thier money. They are dishonest and need to be stopped. I have filed complaints with the BBB, Attorney Generals Office and Contractor's State Licensing Board. My next step is CBS Investigates. Please, if you have elderly parents living in Carpinteria, don't let them call Roto Rooter.