Roto-Rooter Plumbing & Water Cleanup

Nicole H.

This was by far the most professional and courtesy plumber that has ever come to our home. Pablo Reyes was our plumber and he explained everything in detail land did an incredible job. If his employer is reading this review please know that you have a one of a kind- rare employee working for you. He told me how much he loves your company and how well you treat all the employees! I was highly impressed by how he felt honored to work for Roto Rooter. Wow! How often do you hear that ? This employee deserves a promotion Or a pay raise. Finding and keeping employees like this is the backbone of every great company. Pablo Reyes -10 stars

Dave P.

Called them out when our toilets wouldn't flush. Had tried other companies but only got answering machines. Had a tech by the name of Luis come out who was easy to talk to and knew what he was doing. Attitude was great for coming out on a Sunday night. I asked about overtime and he said it was his normal scheduled time. He had us up and running in just over an hour. Gave us pros and cons of what he found and left us with some options if problems persisted in the future. Over all a good experience. Would call them again if needed.

Kae M.

The good feedback was our tenant had the sewer backup into their tub (well that's not good, yuck!) on a Thurs. evening and this co. was the only service I could find to come out that night; the technician was pleasant and did what appeared to be his best. The tub slowly drained but clearly the line was not clear, water was still present in the cleanout. He'd told me the cable he used was 75', the lot is 150', this unit was at back of lot. So for starters, why would one of the best known names in sewer cleaning provide inadequate equipment?
The next four days were spent trying to get them back or another service to come finish snaking the line; our tenants used water very sparingly and front house unit folks were out of town, so that helped. While there was a tiny bit of communication on Fri. a.m. by Fri. afternoon they texted that they couldn't do it that evening; that was the last we heard from them; from their end.
We Hired Another Service and the job got done and line Cleared with a Longer line.
Calls to this company with questions over those 4 days were met by a dispatcher that, again pleasant, but had no information to give other than she'd pass along the messages to the supervisor, Ruben, and technician. Since she couldn't do anything to help; we asked for the person's number that could. She was not allowed to give out his direct number; we still haven't heard from him 9 days later hence this review and rating, which I rarely will do.
We are disputing the bill since he didn't have the equipment needed and never finished clearing the line; causing us to hire someone else at yet more expense. Will they contact us to discuss? At this point, it appears to not be a very reliable company at the top and we're not holding our breath; had the tenants tub not drained I would have been in a very different situation.
Even if they are having hell'va time with numerous issues, personal and/or biz wise (most generous I can be, it happens, not that I know anything!) ; they could have given the dispatcher or technician some info to explain why they weren't responding. They had our cell numbers and email.
So if you've got 75' to clear, it may be a job they can handle after hours but beware they tell you it needs a camera inspection or something else beyond that; it may not be what the issue is and any further needs may not be addressed.
Now 11/1/21 - After this review was written Ruben did call us (he'd seen the review) and we discussed the situation. He offered to refund us $275. of the $354. they had charged us that evening as the line had not been fully cleared, we had to hire someone else and clearly we weren't happy with the follow-up communication with our issue.
I have waited to revise this review until I saw that we were refunded that amount which we agreed to ($79. was for after-hour call and that a tiny bit of line drained, enough for tub waters to subside but not enough to use water normally). We see that he did come through on the refund and are thankful that much was resolved. Thank you for that Ruben.

Ness H.

Set Appointment Thursday night for for Friday morning. Received a call from dispatcher giving me a window of 10-11am, at 11:45 I called to see where they were and dispatcher said they weren't able to come until later, she called me back and said they would be there between 4-6pm, they didn't show up. Now I get to go through a weekend with no toilet or pay overtime rates, don't waste your time.

C B.

Timothy was a great plumber. Got everything fixed for us. Yes he company was not the cheapest but he did do a great job and checked up with a small leak to make sure it was 100%

Maximiliano G.

JR came out and saved me!! I had some serious plumbing problems this month including a guest house toilet/shower not working a day after our guests arrived! Not only did JR make sure he came out that day, he even gave us a ""quick fix"" to keep the water running until the rest of the work was completed over the next two days. Very professional, but what I really appreciate was the urgency they got everything completed. Many contractors in town are extremely busy and I could not find a single other plumber to come out. Will definitely recommend in the future!

Crystal C.

I got a call from the company a day after leaving the prior review. The manager had let me know that they have suspended that plumber. He told me he has to work with corporate moving forward. They called me do days later to let me know that that plumber has been let go. I did a little research and they in fact let him go. I also found out that the company had a meeting and new protocalls were put in place. I'm leaving three stars because I only got a phone call after leaving the prior review instead of the manager giving me a call back when I called the day of the incident and requesting them giving me a call.

Khoi N.

Pablo, Tim McDermott, Andy, and Julio Flores have made us feel comfortable with the whole process. We had a leak from our second floor to the first floor and it was a nightmare. I'm happy that they were able to come out at such a late time and helping us through the process.

Dom H.

Tyler from Roto Rooter arrived the same evening we called and located and cleared the complicated blockage 30FT down on the mainline very quickly. He was efficient, courteous and friendly and helped us clean up the mess.
We are so grateful - thank you!

Lauren N.

Service technician Pablo was fast, professional, and got the job done. Would hire again.