Roto-Rooter Plumbing & Water Cleanup

Rafael R.

I called Roto-Rooter the first time to schedule someone to come look at a leak I had with my toilet. The gave me a 2 hour window of when they would come. After that two hour window passed I called because i had not heard from them. I was told I was number seven in the que. I told them that I could not use the toilet and needed them to come soon. I was told I would be moved up the que and someone would be at my home within the next two hours. 2 1/2 hours passed and no call. I called to cancel because I had things to do. I decided to give them another chance and the same thing happened. Only this time when I called 2 hours after the two hour window they gave me they told me that my appointment had been cancelled and it was rescheduled for tomorrow. How can you not have people to call customers and let them know that the service will be delayed? Don't waste your time.

Robert J.

First RR told me the plumber would be here at 2:00 p.m. But the time came and went with no plumber and no call. So I called RR at 3:30 p.m. to ask where the plumber was, and was told he would be here at 4:30 p.m. No plumber and no call. So I called RR at 5:15 p.m. and was told it would be ""another two hours."" Huh? Who runs a business like this?

Mary Joe D.

Wesley was absolutely amazing! Worked long hours to make sure that we had everything resolved in a super timely fashion. Moving forward, whenever I have plumbing issues, or have a friend that reaches out to me asking for a plumber, I will without hesitation give them Wesley's info. I appreciate how transparent he was in regards to cost, and also stayed after the job was completed to ask if we had any questions... while also giving us a quick plumbing 101 lesson. Not only was he good at his job, he was incredibly personable. Two really big thumbs up!'

Ed M.

Tim Jessee (spelling?) was phenomenal! Just a great person. He was unbelievable knowledgeable, friendly & respectful. He gave us statuses along the way during the repair process & was a complete gentleman. I can't thank you all enough! Thanks Tim!

Dane F.

Tim Jessee came out this morning to handle a toilet that was seriously plugged. He completed the work expertly and quickly and offered to look at anything else as well. The Sunday surcharge is only $ 50 - a lot less than other plumbers. Very impressed with the service today! I would call them again very quickly.

Mark M.

We had Wesley from RR come out and he understood and was sympathetic our problem and the cost involved. We needed to repipe the waste line. He provided every bit of the details and was there for the whole process. The job was done is one day as Wesley had said. This guy was a true professional and passionate about quality and getting the job done.

AND RR did the job for quite a bit less than their competitors.

Therese T.

We have used this company on two different occasions- once 2 years on an incoming line breakage (Zac) and today, a kitchen blockage (Saul). Both experiences were excellent and will most likely use them for replacing all cast iron in the near future.

We were quoted a 2 hour arrival time for our service which I was thankful wasn't 4 or 6 hours. Our technician contacted us within 30 minutes, was professional, knowledgeable, and very thorough in completing our repairs. Kudos to this company! Thank you Marisol, Zach and Saul. We look (un)forward to working with you again.

Joe S.

Debbie answered my call she was polite, friendly and professional. It was 3:00 pm. I thought it might be too late but it wasn't. The technician's name was Justin. He showed up at 4:00 pm. He gave me an estimate. I signed and he continued to do the work. My garbage disposal was ""caput"" so I needed a replacement. He had the wrong one. He than went to Home Depot to by the correct model. He called me to give me an update. Home Depot did not have the model on display. They had it in the back and he had to call corporate for an approval. That's what I call a professional. Although, at first glance, putting aside his tattoos on his neck. I thought that he may be a professional. I am ashamed for judging. It is now 8:00 pm. My garbage disposal has been replaced and my drain is working properly. This was my first time using this company. Justine represented the company exceptionally well. He deserves a raise. My overall experience was amazing.

Frankie G.

Called 12.20.16 to make an appt for 12.21.16. I was given a 2 hour window from 10am - 12pm. 12pm and I haven't received a call. I call to check on appt. I am told it will be 2 - 3 more hours. Unacceptable. I cancelled and called Rescue Rooter. At minimum, they should have informed me of delay before my two hour time block to wait was expired.

Erin T.

5 stars for Wesley!!! He did a great job clearing our backed up sink. He gets the full 5 stars because he was so knowledgeable and helpful. He could probably sense my husband and I aren't very handy and was kind enough to give us a handful of tips on how to take care of our drains!

Ask for WESLEY!!