Roto-Rooter Plumbing & Water Cleanup

Ranjan P.

Wow, blown away by their service, efficiency, promptness. We called them the night before Thanksgiving for our clogged storm drains/gutters. It had been raining non-stop and needed help ASAP. The technician, Steve Karlin, came within the promised time frame with the hydro-jet, which he towed to our house. When he surveyed the problem, decided (wisely) that the best course of action would be for him to come back then following morning, where he'd be able to see with better light, plus he could bring some other equipment. The next morning precisely at 9:am he shows up and within 90 minutes, gets the daunting job done. The night before, they'd quoted us $750 and because we were repeat customers, gave us 10% off that. Despite that he came over on Thanksgiving itself, didn't charge extra for a ""holiday"" price. I felt badly that he carted over this huge piece of equipment in the night, only to have to take it back. My husband, who dealt with him, said he was the sweetest, most down to earth, hardworking technician he'd ever dealt wit, high praise--thanks a ton, Steve--you rock!

Trish N.

JAMES #5004 WAS absolutely wonderful
On time, polite and very patient with the ridiculous questions
and very slow elevator!!
He deserves extra credit; not often these days do you meet someone
who takes pride in their work and represents themselves and their company with a smile and pleasant attitude
THANK YOU JAMES
Tricia
Hayward Ave
SM

Ramsey S.

Excellent service. Thank you to Ramon for doing a great job. He was professional, courteous and very knowledgeable

Jennifer S.

Very responsive. No one likes a weekend sewage issue but they came within 2 hours and the receptionist was very professional. I like the email confirmation of the appointment. Once on site the plumber was very diligent in assessing the issue before diving into fix it. We ended up needing to embark on a very expenisve clean out install but they cleared the blockage so we can use our water and plumbing again. Highly recommend.

Eng T.

They are lucky I even give them one star!
Highway robbery. They came to change a sloan assembly that cost $132 on Amazon. We were slammed with a bill for $536 in labor and $224.46 for parts. The total invoice was $781.46 for less than 2 hours work. What a ripoff!

Robert L.

Brittany the dispatcher was very unprofessional and rude. Not the person I would select taking phone calls. We had an appointment today at 240 and they never showed up. When I called dispatch Brittany said she tried calling numerous times to confirm. I did try to call back but she didn't answer. She got sassy and said she was the only one working. She said she would try and get somebody else out here as soon as possible. I'm still waiting...

Eat, Pray,Love E.

***Update on the review I left on 2/25/18***
Managment immediately contacted us and addressed the complaint very professionally


Very Poor Service from the time we got the plumber arrived at the location. We have been calling Roto-Rooter for past four years and their customer service level has dramatically dropped to a very unprofessional zone. The lack of professionality from the plumber, their lack of ownership, urgency and attention to customer needs are so obvious that we are noticing a pattern which tells so much about the culture of the company. We are definitely looking for other companies with more professional attitude, skills to probelm solve efficiently and sensitivity to customer needs.
The plumber literally refused to completed his work and the mess he had created which for past four years it was the case that plumber would clean up at the end. He was so unprofessional as when we refused to pay him upon speaking to his manager on Monday he had an audacity to make a comment that he have collection agency contact us.
We are outrageous with level of service and professionality we have experienced today and will definitely file a complaint to the management and higher level of this company. I will be leaving this poor review at Google as well.

Sandoval J.

***READ OTHERS REVIEWS TOO ABOUT OVER CHARGING***

So I have a tub thats not draining. Guy shows up and gives me a quote of $390. Lets do some math. $390 for a 1/2 hour of work. Thats like what $800 dollars an hour. I pay $400 an hour for a good attorney and I don't see many attorneys lining up to be plumbers. I told that guy to get the hell out of my house.

I called someone else and had the job done for $95.

Use at your own risk.

M S.

We've only had positive experiences with all Roto Rooter plumbers over the years. We recently had a great experience with Nick. He is knowledgeable and goes above and beyond to make sure we get the work done right. Highly recommend!

Danica N.

Called Roto-Rooter to fix clogged sink in bathroom and it was fixed however price that was agreed was extremely overcharged from what we initially agreed on. From 390 for sink backed up we went to 610 in blink of an eye. Just mentioned that toilet is not flushing and guy charged additional 200 for assessment that we need new toilet.

Now on service:
1. We did receive heads up call almost 1:30 before arrival saying that technician will be here in 30 min.
2. Technician didn't wear any shoe protection entering carpeted apartment
3. If I didn't lay out towel in front of the sink we would have fleeces, hair and other gunk on our carpet (we rent and there is carpet in front of the sink ugh )
4. That same towel went to garbage after he was done, no way in hell that I'm washing that thing.
5. Without quote and clear explanation what would be done technician ""snaked"" our toilet and chugged that up to those 200+ with recommendation that we need new toilet.
6. This is not the first time I'm calling Roto-Rooter and having this kind of experience (prior to this I had another intervention that ended in overcharging)
7. My sink siphon was broken by the same guy who charged me for it afterwords.

I don't have enough time to continue writing so there you go for now. I would not recommend this company to anyone, unless you like being overcharged and deceived.