Roto-Rooter Plumbing & Water Cleanup

Noel M.

Roto-Rooter, San Mateo
Plumber: Chris Bennett
Chris arrived promptly and was able to unclog our kitchen sink within an hour.

Jenny S.

This was my first time using Roto Rooter and I was very disappointed. Did they unclog my shower drain? Yes. But for the plumber to ask for $224 for 10 minutes of putting a snake down the drain is ridiculous. When I called and asked for a quote, they said they ""didn't have prices"" and that it was up to the plumber. When I told the plumber I wouldn't pay $224 and that I would find someone else, he lowered it to $150 very quickly. Since I really needed this drain unclogged today since I have guests coming tomorrow, I said ok. I then found a $50 coupon that they have on their website. The plumber would not accept it since he had already lowered the price. So I ended up paying $150 for 10 minutes (max) of work. I called Roto Rooter again after this to ask for a ""general price range"" for unclogging a tub. They said they didn't have prices and that it was up to the plumber. I feel so ripped off.

Sophie L.

Quick, courteous, efficient. We dealt with Qutares Wilson, who was impeccably helpful and cheerful despite showing up after hours. Thank you!

Show N.

Came on time, took care of my clogged drain, expensive but they have always took care of my needs and never had to be called back for any problems with their work.

Karim Y.

They are responsive and professional, and did a good job of unblocking my main sewer pipe fairly quickly. However I got the impression that they were constantly trying to upsell, add services, etc., and it cost me $444 for 40 minutes of their time. So... they're a good resource for emergencies, but expensive.

Robert Y.

Called Roto Rooter, nationally recognized brand, and they wanted $225 to unblock my kitchen sink on a Sunday. I had a $50 coupon off. I thanked Mr Roto Rooter for his free estimate and sent him on his way. I knew it had to be snaked but $225 an hour? Give me a break! Highway robbery indeed. Plus, he said it could possibly take longer than an hour. Then , he would start charging extra by the quarter of an hour.
Instead of Mr Ripoff Roto Rooter, we rented an industrial snake (75 ft) from Home Depot for $40, for four hours. It took about 20 minutes to 30 minutes to unblock the drain myself. The snake went 50 feet deep. Works like new now. My savings was huge by doing it myself. Buyer Beware, especially when it comes to Plumbers, Handymen, Electricians, Contractor's, etc. It is hard to find someone who is honest, hardworking, and charges a fair or reasonable price. I would have paid $95 to $100 tops, but $225, plus the possiblity of incurring OT at $225 an hour. No way!
There is a huge incentive for the consumer to do it yourself, or search long and hard for those rare individuals, who have integrity, character, and competence. Like on Wall Street, their are way to many charlatans, con artists, and plain greedy people out there, who will take advantage of you in a second, if you are not vigilant and an educated consumer.

Carol P.

I needed a plumber at the last minute on a Sunday and he was easy to book on line. The service didn't cost any more than any other day of the week and the price was very reasonable. The plumber arrived on time and was very flexible about rescheduling service for later in the day because another contractor was not ready for him to connect the pipes up in the bathroom yet. When he returned he worked longer than the time estimated because he ""wanted to make sure the job was done right"". He didn't charge me anything for the additional time. He was very corteous with me and the other contractors at the work sight. Great job! I used Roto-Rooter two times in the past and they were also very positive experiences. Thanks for a job well done.

Kirk G.

Just had them out for the second time in 3 years. I have a sewer line thats get clogged by roots periodically. Before started using Roto-Rooter, I had to do it once or twice a year but the last time they did it, it lasted 3 years. They have a ""Root X"" treatment that seems to work really well; better than their one year guarantee.

It was very easy to use the website to schedule. They called to confirm and showed at the scheduled time. Very professional. I would recommend them as a good plumber in the San Mateo area.

Garan G.

Excellent service at short notice, helpful technician
Roto rooter service 4/26/2012

JG T.

Got prompt, professional service from Luis (#0211), fixed a leaky trap under my bathroom sink that had been installed improperly as it turned out, and also replaced a leaky outdoor faucet. Came when he said that he would, got a call 30 minutes in advance, all in all, very satisfied.