Roto-Rooter Plumbing & Water Cleanup

Robb H.

BEWARE. I've never had this poor of an experience with a plumber. We had an emergency on a Saturday (downstairs bathroom was flooding), and we knew the issue was tree roots blocking our main line (which has to be cleared occasionally, and we had clearly waited too long). Roto-Rooter Fairfield sent a plumber pretty quickly (within a few hours), and he informed us it would be $569 due to the premium they charge on the weekends. But it was an emergency, so we agreed. He told us that would get us 2 hours of his time.

He was done clearing the main line in 45 minutes, which solved the problem. BUT, he refused to clean up in the downstairs bathroom (where the flooding happened). I've never experienced a plumbing service where the cleanup was not part of the service (and in Roto-Rooter's case, ""Plumbing & WATER CLEANUP"" is even in their name). The guy wouldn't budge and refused to clean up. So we called to file a complaint, and they confirmed on the phone that cleanup is definitely part of the service, and they apologized that the job wasn't done correctly. But to make up for it, they only refunded us $56 (10% of the service charge). That is NOT enough when they've admitted that the job wasn't done correctly. NOTE: Their customer service person, Brenda, is an absolute rockstar and she deserves 5 stars for how she helped us, but unfortunately her manager only approved the 10% refund so there was nothing more she could do.

So unless you want to pay a huge premium to have only half of the job done, I would avoid Roto-Rooter Fairfield. Terrible service, terrible experience, and crazy expensive. I've used several other plumbers in the Napa area (none of which were available that day, unfortunately), and all have been less than half the price for that same service, plus they actually completed the full job and cleaned up.

Chillin S.

Came within a few hours on a Friday evening and solved our problem. 6 month warranty

Kamie P.

Roto Rooter are lying thieves.My kitchen sink was leaking water and it was
leaking on the back of my wall.It was ruining my sheet rock.I do not have a lot of knowledge about plumbing.So I called Roto Rooter,I thought because they were so high in price they would probably know what they are doing.Little did I know ,they were horrible.When the plumber came in I specifically told him ,and physically showed him were the leak was coming from.He went under the sink and told me there was a blockage in the dishwasher.So he got a $3:00 dollar part,and put it under the sink.I was relieved that the problem was done.The day I looked at the kitchen and there was water still leaking from the back of the sink.I call the company up and I told them what happened.And the receptionist told me there would not be a charge.The same plumber came out.And I told him the leak was still there.He told me that ,he has a leak detector and it would cost me $800.00 dollars and he could not guarantee that he would find it.I told him I do not have that kind of money.Then he rudely said good luck and good bye.And walked him self out the door.I called his boss and his boss told me that is how they work.I told him that I paid $400.00 dollar for something that did not get fixed.He told me the only thing he could give me is a 10%discount on the leakage.I told him forget it. All the guy needed to do was put in a separate valve so we could shut the water to the dishwasher off independently from the sink. This part was about a thirty dollar angle stop that had two valves coming out of it, one for the sink and one for the dishwasher.


Please if anybody had a problem with them call me and let me know.If we all get together we could put these liars back in there place.Here is my name and number (707)812-3793 Kamie.

Mark G.

Beware of ""Free Estimate"" claim. Tech arrived at my home and looked at the overflow pipe in my yard near the street. He was unfamiliar with the overflow pipe so he took a picture and sent it to someone. He then called that person who told him that my situation was normal. Per Roto-Rooter this phone call to verify there was no problem with my system is considered a ""Diagnosis"". This will cost you $150.00. When I setup the ""free estimate"" there was no mention of the possibility that if the tech needs to make a call about something he is unfamiliar with, a $150.00 fee may apply. I really regret using this company.

Jan H.

On November 12, at 10am, there was a backup in the master shower which overflowed into the bathroom and hallway. I was panicked, not sure who to call. I first thought of ROTO ROOTER in Fairfield. Within 2 hours ERIK appeared, found the problem, and after 4 hours of clearing out roots in the pipe, water disappeared. ERIK did an outstanding job and I highly recommend Roto Rooter because of his fine work!

Playa C.

Amazing service by the super kind and exceptionally skilled Sidney! I managed to knock a pipe loose on a Saturday afternoon DIY project, causing a leak.

Sidney came out within about 30 minutes of making the call to Roto Rooter. He quickly diagnosed the issue and fixed it and even sweetly listened to me vent about my fixer upper struggles. Such an awesome ending to a stressful situation! Thank you Sidney!!

Sheila B.

My son had come over to help me replace the valves in my bathroom faucets on a Sunday. We started by trying to shut the water off to the sinks by turning the shut off valves under the sink when on of the valves broke off at the pipe and started to leak water badly. My only option was to shut the main water off totally, leaving me without water to drink, shower, brush my teeth and flush toilets. AAAAARRRRRGGGGG!! I tried calling a plumber who wanted over a 1000.00 to fix. I had just used Roto Rooter a week or so prior and gave them a call thinking they would be closed. Ashley picked up my call and was so sweet and nice to me. She said she would make a couple of phone calls and it may be a little bit before she could call me back but she would try to get someone out to fix my broken pipe. Several hours later the phone rings and its Ashley telling me the plumber was on his way. I was ans am so grateful that she kept trying to find a plumber who could fix my pipe and she did! Eric was the plumber she sent. You could not ask for a more efficient plumber. He came in saw the problem and went right to work fixing it in no time at all. Plus while he worked he talked with me the whole time telling me how much he loved doing the work. I felt like I hit the jackpot with these two gems. Have a plumbing issue? Call Roto Rooter Fairfield and ask for Ashley. She will get you the help you need......an excellent plumber Eric!! I'm not calling any other plumbers. I know a great thing when I see it. ROTO ROOTER FAIRFIELD

Yogesh B.

Overcharged $341 to replace water heater supply line and shut off valve. This was a less than 30 minute job. He did not had parts nor tools on hand. After finishing the work, he broke T&P valve and refused to repair unless I pay extra $150 in addition to $447 I paid already. This was during normal business hours

Juliana C.

Either the technician was extremely unknowledgeable or was looking to take advantage of an older Asian couple that discovered water leaking down their driveway late on a Friday evening. The technician incorrectly diagnosed the problem as the main waterline leaking and quoted $20k for the repair. When they left, my dad dig around the pipe, found the leak, went to Home Depot and fixed it himself in three hours. Listen to the reviews, these people do not know what they are doing.

Chrishelle W.

Doug and Juan awesome job. Doug was very informative and knowledgeable about the job that was in front of him. Root rooter from fairfield you do have a customer for life. Amen Chris W.