Roto-Rooter Plumbing & Water Cleanup

Jan H.

On November 12, at 10am, there was a backup in the master shower which overflowed into the bathroom and hallway. I was panicked, not sure who to call. I first thought of ROTO ROOTER in Fairfield. Within 2 hours ERIK appeared, found the problem, and after 4 hours of clearing out roots in the pipe, water disappeared. ERIK did an outstanding job and I highly recommend Roto Rooter because of his fine work!

Playa C.

Amazing service by the super kind and exceptionally skilled Sidney! I managed to knock a pipe loose on a Saturday afternoon DIY project, causing a leak.

Sidney came out within about 30 minutes of making the call to Roto Rooter. He quickly diagnosed the issue and fixed it and even sweetly listened to me vent about my fixer upper struggles. Such an awesome ending to a stressful situation! Thank you Sidney!!

Sheila B.

My son had come over to help me replace the valves in my bathroom faucets on a Sunday. We started by trying to shut the water off to the sinks by turning the shut off valves under the sink when on of the valves broke off at the pipe and started to leak water badly. My only option was to shut the main water off totally, leaving me without water to drink, shower, brush my teeth and flush toilets. AAAAARRRRRGGGGG!! I tried calling a plumber who wanted over a 1000.00 to fix. I had just used Roto Rooter a week or so prior and gave them a call thinking they would be closed. Ashley picked up my call and was so sweet and nice to me. She said she would make a couple of phone calls and it may be a little bit before she could call me back but she would try to get someone out to fix my broken pipe. Several hours later the phone rings and its Ashley telling me the plumber was on his way. I was ans am so grateful that she kept trying to find a plumber who could fix my pipe and she did! Eric was the plumber she sent. You could not ask for a more efficient plumber. He came in saw the problem and went right to work fixing it in no time at all. Plus while he worked he talked with me the whole time telling me how much he loved doing the work. I felt like I hit the jackpot with these two gems. Have a plumbing issue? Call Roto Rooter Fairfield and ask for Ashley. She will get you the help you need......an excellent plumber Eric!! I'm not calling any other plumbers. I know a great thing when I see it. ROTO ROOTER FAIRFIELD

Yogesh B.

Overcharged $341 to replace water heater supply line and shut off valve. This was a less than 30 minute job. He did not had parts nor tools on hand. After finishing the work, he broke T&P valve and refused to repair unless I pay extra $150 in addition to $447 I paid already. This was during normal business hours

Juliana C.

Either the technician was extremely unknowledgeable or was looking to take advantage of an older Asian couple that discovered water leaking down their driveway late on a Friday evening. The technician incorrectly diagnosed the problem as the main waterline leaking and quoted $20k for the repair. When they left, my dad dig around the pipe, found the leak, went to Home Depot and fixed it himself in three hours. Listen to the reviews, these people do not know what they are doing.

Chrishelle W.

Doug and Juan awesome job. Doug was very informative and knowledgeable about the job that was in front of him. Root rooter from fairfield you do have a customer for life. Amen Chris W.

Sharon H.

Roto-rooter Fairfid came out the Sunday after Christmas for a toilet that was backing up into the shower. Adrien was polite and quoted me $770 to snake the pipe and replace the wax ring on the toilet. It was dark when he finished and I paid him and was grateful to have functional plumbing again. The next day I discovered the mess he left! My newly completed stamped concrete out back was covered in raw sewage and even after I cleaned it up it has left a horrible stain. The clean out in the front of the house was left with more raw sewage all over. See pictures below. I tried to contact the company through their review email but their review wouldn't move past the rate your service page.

Charrise B.

Sal, the technician was great! It was a weekend and my regular plumber does not work on weekends! I was desperate! Toilets weren't flushing and sewer was coming up in the tub and shower!
It was a simple job! I was expecting to pay at least $200.
However, the 20 minute job cost $535!
That's what I call price gouging for folks who are desperate!

Knania B.

If I could give negative stars I definitely would. I called Monday, for a leak. The city of Fairfield said I must have a leak since my water bill has been outrageous. It's jumped 4 times what I usually spend. The last bill being 1k. I believe his name was Mike, specifically said it's a FREE CONSULT. he said someone would be out Thursday. I work nights so of course I already new I had to adjust my schedule so I would be awake. Thursday came and the dispatcher (Mike) I believe said they would be there within 2 hours. No one came and I stood awake the whole damn day. Then Friday morning comes , Mike apologizes and says the plumber is on his way. The plumber comes within a few hours to tell me the fee to get started is $299 to run a LEAK DYNASTIC! WTF??? Where is the free dynastic at???? So, there was never a free consult! The tech needs approval to start and I must agree to the fee. I'm pissed at this point. I call the dispatcher and he says I must've been mistaken. How am I mistaken when you said.... free consult??? Then the tech comes and says you have a leak. TO SEE WHATS WRONG, TO SEE IF A LEAK IS EVEN PRESENT I MUST RUN A LEAK DYNASTIC! So, basically the dispatcher intentionally gave me false information to get his plumber here and prevent me from finding a cheaper place. If I wasn't on a time frame, I would've canceled. And I pretty sure this dispatcher (Mike) is aware of this!!!! I would never use this company again!

Monica S.

My mother owns a small 6 room motel. A sink in one of the rooms became plugged up. Unfortunately I wasn't with her at the time so she made the mistake of calling this business. She was told over the phone that the charge to come out would be $270.00 so she accepted those terms as she was desperate to get her tenants sink fixed. To make a long story short, the plumber came out and spent about 45 minutes in the room and charged her $390.00! Personally I consider this elder abuse! This very same company came out a year ago to snake the sewer line, wish she had remembered that. Luckily I was with my mom this time as I was caring for her after surgery. In any case, the plumber showed up, but sat in his truck for a full 15 minutes in the parking lot. Yes we timed him. He then did the job and when he was done he spent nearly a half hour cleaning his equipment with my mothers hose and water! He then presented me with a bill for $530.00. I asked him why he added so much on, he explained that it took him more than an hour. I told him that we noticed that he sat in his truck for quite awhile after he arrived and I didn't think we should have to pay for the time and water he used to clean his equipment. He became belligerent going on about ""not dealing with people like you."" I was actually afraid at that point, but he ended up taking off the extra charge and left. The mess he left for my husband to clean up was absolutely disgusting! Still looking for an honest plumbing service, this was just sad.