Roto-Rooter Plumbing & Water Cleanup

John T.

Last month, this company charged me nearly $500 for a service that in previous years had cost approximately $250 on three or four occasions. That's roughly a doubling in price from a year before. By the same company! I learned that this Roto-Rooter had undergone a change of ownership, which is the only variable I can think of that explained the price gouging. I subsequently checked with the local plumbing contractor in Calistoga and was told that ""$250 is about right"" and that's about what the Calistoga plumbing company would charge.

Four notes: 1) The service was a septic cleaning that involved toilet removal. 2) I was told about the price on arrival but needed to have the problem fixed that day. 3) The technician was fine, my objection is price. 4) I called Roto Rooter only because there would have been a wait for the Calistoga company to perform the service.

Protect your pocketbook and avoid this company!

Burton H.

Terrible experience from start to finish, the tech, when he arrived was the only good thing I have to say about them, he was very polite, and to the point. I called in for Emergency drain clog, I was told I would have to wait till the next day..... what's the point of 24hr emergency service if it's not actually 24hr. I was told a tech would arrive the next day between 2-4pm. At 2:30 I got a call from a service manager to inform me that my call had got pushed from 3-5 to 6-8, so first off that wasn't my original time slot but ok, but now my emergency service call is apparently not important to them because I kept getting pushed back, not to mention I had to call a second time to find out what was going on, and they had no idea who I was.... the tech finally arrived and worked until 9:30pm only to tell me he could not fix our problem, unless he stayed later which they would start to charge me the hourly rate, and he could not give me an estimated amount of time it would take him. So i clearly wasn't going to pay someone to do something that could not give me at least an estimated time frame, I thanked him for his time and sent him on his way. I can handle the fact that they simply couldn't help us, but to say you can't help and still charge someone $335?! I live in Colorado, I was out here to visit my Father, and it's terrible to see business conducted in such a poor manner. In Colorado if someone can't provide the service you are paying for, they don't charge you. That's called good business, Roto-Rooter's business model sucks and so does their customer service. Enjoy getting robbed by Roto-Rooter

Denise H.

I called Roto Rooter at noon and they were at our house within 3 hours! One bathroom house with toilet not working. Chris did a great job and took care of the problem. He was courteous and very respectful of our house and cleaned up afterwards! I would be happy to have Chris take care of any of our plumbing needs.

Jenal S.

When my shower in the master bathroom wouldn't drain properly & the toilet was bubbling, I called Roto Rooter. They sent someone out who gave me an estimate of $611 to pull the toilet and have a 2nd man to help bring the machine up my steps. Funny now how I thought that was high at the time! Of course being desparate, I scheduled Roto Rooter to come out in a few days. They were supposed to be here at noon but did not arrive until 1:30. He pulled the toilet and proceeded to work on the clog for quite some time until he thought it was clear. He then reset the toilet. Upon coming downstairs I saw that my kitchen sink was now full of black dirty water. The technician then proceeded to use their machine to unclog the kitchen pipes and got it stuck! The clog must have moved as the water did finally go down! They went out to their truck and left for at least 45 minutes without tell me what was going on! When he returned he had a ""senior Tech"" with him who made him pull the toilet again! Around 6:30 they felt everything was clear so they went out to their truck and tallied up the bill. They presented me with a bill for $1,560!!! I wanted to dispute it but at that point, A contractor friend told me that they should have stood by their original quote or at least met me somewhere between $600 & $1,560! I felt they had me over a barrel. I did pay the full amount but feel they took advantage of me! I will NEVER call Roto Rooter again!

GG V.

I have used them in the past and the prices were very reasonable. This time they stuck it to me. The technician was very nice and courteous but what I used to pay $180 for cost me $300 today and they no longer give a discount to Leisure Town residents.

Emma D.

Very impressed. Our ""new"" house needed the sewer lines replaced. Alex and his crew were extremely efficient and professional. Would use again and recommend.

Scott E.

Technition mislead my daughter into believing that they tried to snake the clog but only showed her how they used the scope to identify the clogged spot. They then said that there was no way to snake the clog and the only thing that would take care of the blockage was for them to dig outside to put a clean out in and then they would be able to hydro jet the pipe for $1,900. I could rip up and replace the whole pipe with a new pipe for less than half of that. She declined the quote and they insisted they weren't trying to take her money even tough they continued to increase the price of just snaking the drain because she took off work in order to get get the drain unclogged. She then asked them to leave and then found a real professional that was able to snake the clog that apparently couldn't be fixed by snaking it. They are extremely shady and are just trying to take advantage of people in need with trying to convince them that they need services that are not necessary at all. Never use this company!

Phil L.

My water heater bottomed out the Sunday before New Years Eve. They were available to schedule a replacement for the following day, called ahead the day of the appointment to offer an earlier time, showed up on time and got the work done cleanly and quickly. The technician was pleasant and courteous and we now have hot water. While I admit that Roto-Rooter tends to be pricey, they respond immediately and get the work done quickly. Several times over the years I've had them in to clear sewer lines at late hours and on weekends. It has always been worth it to me to pay the premium for not having to wait for regular business hours to get the ball rolling on essential repairs.

Anthony G.

We called them after striking out with a few other companies. We called at 9am, when our toilets stopped working, and sewage was coming out of the shower drain. We were told that they could be there between 12-2pm. The guy showed up at 1030am. Issue was the main sewer line was backed up, by his opinion, with a root inversion. He had to use his giant snake thing and pulverize it.

He was there for about 45 min and got it cleared, no problem. Ended up costing $335, and one destroyed bush (he warned us that would happen because of the location of the bush and the location of the sewer line.

Service was great, they were great on the phone, but I feel like it could have been cheaper. At the end of the day, they got out earlier than expected and fixed it. All good in my book.

Tami C.

Unfortunately, I'm not able to recommend this business to anyone. Given the opportunity to make it right for $75, the owner refused. The first technician was unqualified, leaving the water turned on, resulting in flooding on the bathroom floor. After him not being able to fix it in two visits, a second technician came out, rigged the toilet with shower washers, and tried to charge us again. When he was advised that payment wouldn't be made, he got angry and slammed the door as he left. Interestingly, the second technician who stopped the leak, provided a bill that was $75 less than the first person charged. I was looking to be refunded that amount as what was billed was a ripoff considering their lack of technical skill and the loss of valuable time. I feel that a senior citizen was taken advantage of and now has no recourse and a toilet that still may leak at any moment.