Roto-Rooter Plumbing & Water Cleanup

John C.

Yesterday our downstairs toilet and tub was backing up from the main drain line. We called Roto-Rooter. They quoted a 1 to 2 hour response window. They called and were at our house in Rossmoor in 90 minutes. Jose their service tech showed up in a marked truck in a nice uniform. I showed him the issues he ask a couple of questions and laid out a plan to detect a problem. I showed him where the tee clean out port was located in the front yard. He said if there was water there when he opened it it was probably blocked between the house and the street.
Standing water was in the clean out so he got his equipment plugged it in. He cleaned drain toward the house and all the way to the street just to make sure.
He ran to clean out two times and called for a special camera technician to run a camera through the drain all the way to the street to make sure there were no roots or obstructions. Jose was courteous professional answered all of my questions and I would highly recommend their service.

Marvin C.

Beware - standard plumbing labor is $250 per hour. Very misleading and defensive when called to discuss.

Sasha S.

I am a property manager and used roto rooter when our primary plumber was busy. Usually to unclog a drain it costs $85. Cost over $200 with roto rooter...Way too expensive.

Cara C.

I have had the pleasure of meeting Eric Riley who is a field supervisor for the company. I was lucky enough to meet him when I needed drain clearing. Ever since then I have requested him. He is polite, courteous, and his work product is excellent. I feel that he is very honest and gives a true account of what is going on with the plumbing system. I'm very happy with the honest approach and the work product. I will continue to call Eric whenever problems arise.

Riley I.

My experience with these guys has been great. They answer the phone, they come quickly and they are nice and clean and respectful. They also do a good job fixing the plumbing :) But, the reason for my review today is, after they fixed my clogged sink and they were in the truck filling out paperwork I noticed I had a lizard inside my house. I went out and asked them if they would help, I don't think they liked it but they got the little guy and put him out in the yard-THANK YOU THANK YOU!!

Mike J.

I had quite the average experience. It started when I had a severe plumbing issue that occurred in my house. I called roto rooter because I remembered the jingle and when I finally got through they almost seemed bored that I was calling. There was no enthusiasm in their voices and I was disappointed that I thought they would be friendlier.

When they came to my place, it seemed as if the guy was a regular person who needed to be educated in customer service. There was no courteousness in the way he talked. After examining my plumbing issue, they were able to fix it but it took a few hours. Needless to say there was nothing that really wowed me with their services.

Andre T.

I always saw the Roto Rooter commercials as a kid and thought of them when I had this major plumbing problem. However I gave it a second thought after reading the reviews posted on Yelp. I gave them a try anyway because everyone else was either booked, or didn't really seem like they could do the job and you can't always trust everyone else's opinion. My downstairs toilet was overflowing every time I used a the dishwasher, washer machine or upstairs bathroom. This basically shut the house down. After calling these guys, they came fast and gave a estimate. It was a little higher than the other estimate but they were prepared to get the job done immediately. The other guys all acted like they were booked for the day. The got everything back functioning and operating. That's all I cared about and it was done.

Thanks Guys

Dan P.

So of all days to have a plumbing issue it happens on my fathers birthday. So I'm looking on google for a plumbing company to drain our backed up shower and I see all these companies offering $88.00 or $99.00 to drain any drain. So I call rotor rooter because it's the first one that pops up and I call to have someone come out fix my problem. I asked the lady that answered and took my appointment how much to drain my shower and she said only the technician has pricing. I said I have no choice because it needs to get fix please send someone. The guy shows up and said its $269.50!I asked him if it's supposed to be $88-$99.00 he said were not the other guys. It took him about 15-minutes to fix the clog for $275.00!!
Major rip off. It wasn't even the main line.

Cedric Z.

Have had 2 fairly recent experiences with Roto Rooter. Both times, the service techs sent out were rude, unprofessional and aggressive in trying to rip us off for more or less a run of the mill plumbing issue. Had the work done by a competitor for less than 25% of the quote Roto Rooter gave me. Never again.

Patty M.

This is an update of my update. Today Conrad spent about eleven hours at our home finding and fixing gas leaks. We thought we had one; we had at least four. That man worked his keister off for us. His Roto-Rooter truck even got hit in the parking lot of a parts store. What a day he had! He went under the house and also into our attic. We very much appreciated Conrad's professionalism and courtesy to us both, and all of this went on on a Saturday! We would be extremely happy to recommend Conrad and Roto-Rooter to anyone. Thank you for getting us our heat and hot water back. Yay! CONRAD IS DA MAN!