Roto-Rooter Plumbing & Water Cleanup

Katy K.

The technician worked hard to clear a deep clog. Then he cleaned up. I would definitely call them again.

John R.

Well I see I have a ""PC"" response so I will reply back but I doubt I will get one folks. Its the way for companies to make them look like they are doing some good.

Hello

I seriously doubt you can do anything about this but I will give it a try. As to why I doubt you will do anything is after several phone calls to various departments in which I left a message too and not getting any response and 2 letters I have no hope as to any action being done for this. I will however make sure others do not fall prey to your service charges.

I would give me more information but I just think you post this ""PC"" response to make your company look good. So I will see if you actually respond to this email and maybe we can go further but if not I can and will continue to make sure others do not fall victim to your over charges (What I mean is your Labor charges)

Robert S.

The worst experience ever felt the whole time they were ripping me off
Ridiculous pricing
Gave no guarantee on work
And used fear to try and sell services
$2000.00 later and not all roots cleaned out and no guarantees
Plumbing worked but only lasted 2 months
Will never use them again

David M.

Water had leaked in the bathroom, under tile and out into the hallway soaking the carpet. I remembered Roto rooter, humming the iconic Roto rooter song as I called them. They arrived promptly and said it was the toilet and replaced the seal and charged 434.00... Half an hour goes by and I call Roto rooter back because the water is still coming. The same plumber comes back and says it will dry up. When I suggest maybe it's something else, he says ""well you have warranty on the toilet"" I had to call another plumbing company out who cut into the wall and discovered it was my neighbors water line leaking into our bathroom. Roto rooter came out and charged me 434.00 to fix something that didn't need to be fixed. I feel like I was robbed by an old friend that I've known my whole life.

Tamara T.

we called because our shower did not drain, they came they snaked the drain, ran a camera down the drain, said all was clear and we paid them 400 for less than an hour we went to shower an hour after they left, and the bathroom flooded! We called them back right away, it would be 3 hours before they could get back out and they would have to charge us again.
YES, I agree with Michele P don't use this company!

Michele P.

Don't use this company!!!

We called them because the shower was draining slow. The arrived in a timely manner and tried to snake the drain. Said that they needed to remove the toilet to access the drain better. After removing the toilet and running the rooter through, the service tech said it was fixed. We didn't use the shower for a day. The next time we did the shower didn't drain and the other bathroom started backing up. Called them again to say the messed up the plumbing to the entire house and they came back with sorry but for $3400 they could fix it....again.

DONT USE THIS COMPANY!!!!

Glory S.

I needed an emergency new water heater. They came and gave me a free estimate on a Sunday. I had the work done and they did a fantastic job. Very nice, professional and helpful. I am very happy

Artur P.

Not responsible and very expensive! $800 charge for one bathroom, invoice # 515-24873107. Worked less than an hour. Didn't fix it: tenants said the pipe plugged again in the bathtub two days later. In the same bathroom. Didn't want to fix the problem. Wanted to charge one more time for the same issue. The high price the plumber explained by 6 months warranty, but didn't mention it in the invoice. The plumber promised to send me the invoice and photos and forgot to do that, didn't reply to my calls. The dispatcher said later they didn't give warranties. All together about 1.5 hours of discussions after which they eventually fixed the problem in 5 minutes! 5-6 times spoke to different plumbers/dispatchers/managers explaining the problem.
I'm very disappointed with this service!
My opinion: very bad!

C S.

This business is a scam. They arrive quickly, which is great, but when they arrive they give ridiculous fees for work that don't make any sense. We have a toilet with a week flush that has some hard water, he says $350 to clean the water. Surprised about the price, I said oh wow, ok, so what does that process entail? He says ""well I can't tell you because then you can go and do it yourself, we don't give free advice"". Um, ok, I can get that on internet? Interesting business strategy. The sink was a bit clogged, he quotes $450 to snake it. Shows me some dummy sheet with randomly assigned prices. No thanks, scammy company doing bad business, stay away!

Jennifer M.

Roto-Rooter was able to get someone to the house within an hour which was great. Unfortunately, the rest of the experience wasn't as good. When I made the appointment I was told there were no flat rate fees for clearing a drain. After looking at the standing water in the shower drain Noah told me that it was a flat rate of $405 to clear the drain, no matter how long it took ""whether it was 5mins or a few hours."" He also said that the work would be warranted for six months. My husband had tried to clear the drain the night before with an electric 25ft. snake which we told Noah. After about 15 minutes he told us that it might cost more due to the difficulty. After I reminded him of the flat rate he asked if I wanted him to try again which I did. After awhile he came down and let me know that his line had been ruined and that I could have him try some more or have another technician come to use a camera or open walls. I had him try some more. Eventually, he was able to break thru the clog, but said it didn't feel right so he wouldn't warranty the work as he previously promised. We will not be using Roto-Rooter again.