Roto-Rooter Plumbing & Water Cleanup

Hsieh L.

I had a sewer line service from Roto-Rooter recently and found their service was very pricey. Make sure you ask a quote from other providers before ask Roto -Rooter Plumbing services. Blessings

Frank L.

Very bad experience. I just asked for a quote about replacing a bathroom faucet, and guys shows up and gave me a quote of $700+. I respectfully told the guy that's out of my price range. He went out of the door and told me ""you should find a guy from home depot"" and ""god, wasted my time"". Very rude and unprofessional. I used to have good experience with Roto-Rooter, but such behavior is not acceptable and I suggested you take your business to somewhere else.

Ron K.

While they responded quickly and unclogged a toilet from too much TP, $339 is way over priced for 2 minutes of work. Charge a nominal call out fee like $75 and $50 tops to unclog it. The technician dropped the business end of the snake on our floor leaving some poop and dirty water and didn't even bother to acknowledge it or clean it up.

Syed R.

Used them to replace a rheem (home depot) water heater that was leaking. They charged us $4400 for this (Bay Area, CA) - Though they were quick and we got it done in 4 hrs from service call to done, it seems like an outrageous price for a water heater replacement.

Nikhil K.

These guys are super unethical and will overcharge you however they can. Their technician Theo came in to order a part for my water heater since their other technician did not do that after charging me $160 for the first visit. After he ordered the part, he gave me an outrageous quote of $1000 to fix it. When the part arrived and I told him I don't want him to fix it, he wanted to charge me $400 for talking on the phone (which they were supposed to do as a part of the first visit) if I wanted the part.
Going to report this company to better business bureau.
I wish I had read the reviews before contacting these guys. Hopefully this helps someone.

Nina P.

Nate was extremely friendly, helpful and even educated me to make sure I don't have the same problem again. I had tightened the hose from the water line to the bottom of the toilet too hard and it had moved the internal flushing mechanism too much so it had created a leak. I'm less then 5 minutes Nate was able to fix it no more leaks and was excellent and explaining and educating me so this would not happen again! Great service great value and great attitude with customers. Would use roto-rooter and ask for nate anytime.

C C.

Terrible service. Unfriendly workers and management. Over the top pricing. Never will I ever use this company!!! Negative stars.

Sharon Y.

I usually don't leave any bad review on internet, but my experience with Roto-Rooter was extremely awkward.
First they are very late for an urgent clogging problem(scheduled to be here by 4:30pm on July 30, but arrived the next morning, July 31).
Second, the technician used a very strong snake and could not take out the snake from the pipe! He called another guy to help, finally they got the snake out. On that day, they charged over $950 in my credit card and said a camera inspection was needed.
A few days later(again, late for appointment), two camera technicians came in the evening on August 4 and after a few runs, with still lots of uncertainties, a conclusion was made that our pipe has a 'belly' and a ridiculous quote was given for fixing the pipe (over $7000). Of course, we didn't accept the quote without a complete camera inspection.
The next day(August 5), my husband went down to crawl space to check the pipe. There is no such 'belly' in the pipeline. And to our shock, the pipe was damaged by the first guy - there is a ~ 1' hole on the side of the pipe - some toilet paper was in the crawl space, and the area around that pipe was very wet, so that guy made a hole in our pipe to 'open' the line to give us an illusion that the clogging is fixed! I called Roto-Rooter immediately and asked them to send someone to fix the pipe. They did send someone the next day(August 6) but the technician could not get down as oxygen level was not passing California regulation(??!). Fortunately I called another plumbing company. They came to fix the pipe and cleaned the main line - completed everything in 2 hours.
I'm going to dispute my credit charge and will send the pipe fix claim to Roto-Rooter. They should be responsible for the mess and the pipe damage.

Linda W.

I recently called Roto Rooter to fix a plumbing problem I was having. Greg Gonzalez (#3666) was sent out to help me. He showed up very quickly, and was extremely nice and very professional. He explained what the problem was and had no problem making the needed repairs. What impressed me about Roto Rooter, outside of the excellent service, was the fact that they were giving clients a discount for donating 2 cans of food to their food drive. I will definitely use them sgain.

Kim N.

We had a leak under our kitchen sink from an old insinkerator kitchen disposal. With house guests on the way, we got an estimate from Mountain View Roto Rooter. We were quoted $450 for labor and $600 for a new disposal. Needless to say we decided to get another estimate. Here's the clincher. Our houseguest ,Uncle Ken,heard what we were quoted for the repair and told us he could fix this problem for us. We ended up buying a new disposal at Ace Hardware Store for $129+ tax. He had the old disposal out and the new one installed in 20 minutes flat. So Roto Rooter wanted $1,000 per hour for labor. Not sure what kind of disposal they were planning to put in, but we're assuming it was gold plated. Use caution with this business. They will extort money from you.