Roto-Rooter Plumbing & Water Cleanup

Sara K.

We had a clogged bathroom sink. We first tried to clean it ourselves but it needed something more. Called for service Sunday afternoon, had the appointment early Monday morning.
Learned something about Roto-Rooter. They don't tell you their prices until they come to your door. The Technician Aaron was very nice and truthful upfront about the cost. Yikes $$$! We went with it any way. The technician completed the job. The bathroom sink works now. I'm not giving 5 star review because of the price which was not the technicians fault. The technician customer service was a 5 star. Would recommend the services just very pricey.

Kristela K.

Don't bother with these guys! Their customer service reps are very unprofessional and rude. I called for an order 8:50am. Was told I was going to get serviced between 10-2pm. Its 3pm. Nothing. I call, spoke to 2 reps, the first guys sent me to someone else. That person was very rude and very unprofessional. She said ""the dispatcher cancelled the order because he spoke to someone already and that I requested service from someone else. This is false. I am the owner. Never spoke to no one. Then she starts yelling at me after I was frustrated trying to explain I spoke to no one. she said you are more then welcome to get service from someone else and was pretty much putting the blame on me making it seem like I really spoke to this dispatcher. What the heck! So not a way to treat your valued customers. Waste of time! been waiting all...day and just got yelled at after checking back in with them. Though, the supervisor Vanessa was nice! so for that they get a 1 star.

John W.

AVOID AVOID AVOID
Schedule an appt 12-4,
Called at 4 said they would be 1 hr late.
Needed 1 line snaked out. Then quoted $465 to snake one line 15 feet.
Major ripoff.

Doug S.

Robert and Will showed up right on time, were diligent in investigating our puzzling drain problem, and helped me figure out what our next step needs to be. RotoRooter's 15-minute limit before charging a service call minimum worked in our favor this time, which was a relief to a homeowner facing a potentially costly problem. The guys really deserve credit for being so helpful.

Dan D.

OK, so I know it was a Sunday...
We were babysitting our grandson while his parents attended a wedding.
Toilet backed up into the shower.
The ""technician"" spent all of 45 minutes snaking the line, and the bill after the coupon (that was supposed to be $60 and he did $40) was $364!!
THREE HUNDRED AND SIXTY FOUR DOLLARS!
This is simply highway robbery!
Call anyone else unless you want to pay more than double.
THESE GUYS ARE CROOKS!!!

Steve O.

It's the second day of school in Santa Cruz. Today at 12:40, the kindergarten kids at Gault Elementary are leaving school for the second time in their lives. A Roto Rooter truck (F27) is second in line on east bound Broadway behind a motorcycle. The motorcycle is turning left onto Seabright and waiting for a group of children crossing Seabright with a crossing guard. The Roto Rooter driver is honking at the motorcycle, even after the motorcyclist is gesturing toward the children. The Roto Rooter driver continued to honk 3 or 4 more times while the motorcycle waits for his proper turn with respect to right of way rules. Once the motorcycle turns, the Roto Rooter driver speeds off down Broadway, well in excess of the 25mph school zone limit. No a good example in any way and a terrible reflection on Roto Rooter. Probably would not use them before, definitely not now!

Terry G.

I called Roto Rooter this morning as my garbage disposal was not working. I was expecting to get an appointment sometime this week, but was pleasantly surprised that they said they could come out today! The technician, Aaron Dye, not only instantly fixed my problem, he was the nicest, most helpful technician ever. He educated me on what to do if this ever happens again. He was generous with his time and very patient. I had no idea that Roto Rooter was such a great company. I thought that they would charge a fortune to come to my house no matter how easy it was to fix the problem. Aaron did not charge me at all! I will not hesitate to call Roto Rooter in the future as I now know that they do not take advantage of folks and really are there to help! I will also be recommending them to friends with plumbing problems. I certainly appreciate Aaron's kindness and skill.

Sarah C.

I am very impressed with the excellent services provided by service technician Aaron Dye from Roto-Rooter at Santa Cruz . He responded to our call on Saturday coming in a few hours after we called. He came back again the next day (Sunday) to fix our kitchen sink blocking & leaking emergency. We had been dealing with the same issue before, and the way how he handled this matter is much more skillful, efficient, right to the point & fix it pretty thoroughly. The price is very reasonable too! We'll definitely use Roto-Rooter service again if we have plumbing problems.

manny o.

Schedule a visit in one day, received a phone call half hour before showing up, showed up on time. Aaron was very professional, honest and got the job done!

Gary H.

My wife and I discovered that our kitchen sink was clogged and, out of frustration, I realized we needed some professional help. Roto-Rooter responded to my call and let me know that Aaron was twenty minutes out. He showed up as promised, explained to me the charges and got right to work. He kept the work area pretty darn clean, was very efficient and in a very short time had everything working perfectly. I would not hesitate to recommend him.

Gary H.