Roto-Rooter Plumbing & Water Cleanup

Stefanie S.

I would give this company is zero if I could. We used them before and they were great but they set up a man who is completely 100% incompetent.
All I wanted him to do was sneak out a drain on the outside of my house. Instead, he comes into the house. He pulls the toilet apart. He takes off the seat where my elderly grandmother sits so now he does not know how to put the seat back both of my sinks or stopped up and miraculously unstopped. He was completely incompetent. I did call Nick the manager and hopefully he will handle this because I don't see much future for Roto router. FaceTime people like this out. It turned out that the outside drain was not a drain at all something this fellow should've known.

Sierra P.

My kitchen sink has been clogged for 2 months because any plumber could not clean it up. I got quotes from 3 different plumbers to solve this problem. The biggest bill was 5k for replacing a drain pipe inside drywall. I was very frustrated, and I finally found Roto-Rooter! They worked on my kitchen sink for 3 hours with a special sewer snake and cleaned up. I only paid $440 instead of paying $5000. I deeply appreciate their great work. They are truly professional. Thank you for saving my money before I got ripped off.

Jason Q.

my upstairs bathtub drain was clogged. I called Roto Rooter and they came out immediately and cleared the drain. I highly recommend them.

Tatiana S.

Roto-Rooter left a snake in my sewer line. The technician said it would come back to retrieve it the next day at 8:00 am. Never returned, hire another company to remove the snake and finalize the job.
Every time you call, you get a different number. The company does not care at all.

E. Y.

The guy who came to the house gave me an outrageously high price quote without even going into the basement to look at the plumbing issue. A waste of time!

Howard W.

I contacted my local Roto Rooter (Los Angeles) for a clogged kitchen drain on Sunday, January 30. I fully expected a surcharge because it was a weekend but when the plumber got to my home, he immediately quoted $550(!). When I balked, he lowered it to $450 right away which was still too much. He asked me how much I was willing to pay and, being put on the spot, I said $200. He called his manager on speakerphone (making sure the person on the other end of the line knew I was listening) and received approval for the $200. I should say that the plumber was great other than this. He spent about two hours trying to fix my problem but was ultimately unsuccessful.

I find it hard to believe that Roto Rooter condones this very underhanded, sneaky and dishonest way of doing business. I hope that this is not their company policy to gouge their customers. I imagine some would agree to these outrageous rates because they need their problem fixed and the plumber is already there. It's taking advantage of people in a vulnerable position and is, frankly, despicable. I've reported this to the Better Business Bureau warning others of these business practices.

Alex H.

Hours late to the appt. Significantly overcharged us. Don't bother - hire a local plumber who cares.

Jennifer N.

Will never use Roto-Rooter again. I called to have someone fix my water heater. I was told a technician will come out the next day from 3-7pm. Called about 3:15 to check for ET. Was told probably within the next half hour. Waited and then got a call that they were behind and it was going to be a later than they thought. Got another call around 7pm and was told it was going to be yet another couple of hours and was asked if I still wanted someone that late to come out. Said yes. Got my last call around 9:30pm and was told there was no one available for the rest of the night!!!. I said if I would have known I would have called someone else because I had a house guest coming to stay over the next day. Ugh.

Erin F.

Awful. I called for service, and was told a technician would be at my home within 2 hours. I ended waiting for over 5 hours.

They lie about how soon they will arrive in order to book your appointment and take no responsibility when they leave you waiting.

And they are finally hear and ridiculously expensive. I wish I could give them negative stars because they deserve it

Iris G.

We needed Roto-Rooter badly and called 323-465-3012. I cannot tell if this is the right location. We know it is hard to get a plumber during Covid. Calling others at 9 am on a Saturday, gave us a Monday response time, which obviously would not work without use of toilets. We were told by Roto-Rooter 10 am to 2 pm. That time kept getting extended because they were so busy. At around 4:15, I called and asked what time we could expect service. Customer service is top notch. I talked with caring people, and eventually with Elle, a dispatch supervisor who was attentive and solved our problem. At 5:25 pm, the plumber arrived. Elle actually followed up at 5:45. In these days, follow up is not often done. We appreciate that the plumber fixed the problem temporarily and the rest will be fixed this week. We also appreciate the great customer service.