Roto-Rooter Plumbing & Water Cleanup

Dawn A.

At 8:00 pm both our toilets and showers backed. I called and they had their service tech call me with a time he could arrive. He was more than an hour away and the freeway was closed. He was here on time and figured everything out. Our pipes were cleaned out in about 45 minutes. I was told the price before and that there would be a service charge because of the time of night. I'll be calling them again.

Mary C.

Victor was excellent. He came over right away for our plumbing emergency. He was very nice and explained everything. He solved the problem completely. We have a lot of confidence in Victor and will call him again whenever needed. We highly recommend him!

Aldwin G.

Called roto-rooter for a clogged drain in our bathroom sink. They sent out Victor. He came and walked us through the entire process. He managed to unclog our sink and drop some enzymes to help maintain our pipes. Really happy with the service!

Leah K.

We had a pipe burst in our front yard bad enough where we had to turn the water to the house off. We called Roto-Rooter since their website says 24 hour plumbing emergencies and after a bit they finally said they would send a guy out to fix it and he'd be there in 30 minutes but we would have to pay an after hours fee. That was fair so we moved forward with it. Over 2 hours later the guy finally comes and looks at it for about 10 seconds and says he doesn't have the right supplies to fix it but he can come back the next day. We had to give them a card to get them to come out and when I looked they had charged us. When I called they said that they were never going to fix it tonight and that they were only going to turn off our water for us and assess the situation. That was NEVER made clear and we would have never had them come since we had already turned the water off ourselves.

Adrian L.

I called roto rooter and needed service asap my house was flooding with sewage. they sent out technician Tilden and dispatch called asking for money in advance. I told them I have no credit card and only have cash. 5 min later there technician and manager named Mario called me saying it would be 1200$ to come out and they can do it on the side for 800$ he told me to cancel and that they would come out on their own since I was paying cash. and of course I declined

I called Mr Rooter and they were polite and came out no questions asked and did fantastic work. I should have known better before calling roto rooter with all there negative feedback on yelp.

10000000% would not recommend this company they are a bunch of scammers and have no integrity.


Adrian Lopez.

WhiskeyThrottleFoxtrot B.

Tyler did a great job! very informative and knowledgeable about the job. The service was quick and Tyler got the drains cleared out and draining properly in no time. Dave also came out and provided his experience and made the whole process come together even better. I would recommend their service to anyone who needs it

Linda V.

Zero stars!! A few months back, I had a leak under the bathroom vanity
Marcos the technician went out and supposedly fixed my issue with a SHARKBITE which he buried and i looked up on plumbing code's and is not supposed too. Surely a couple months later my pipe busted again and they sent out their manager, he came out and gave me ridiculous 40,000 quote to repipe my house. Then later on called me and said he can do it for 25,000 cash. Under the table. My wife recorded the whole conversation for evidence.
I did end up getting my money back but I would not recommend christian mendez for being a crook and trying to get me for 25,000 cash for himself and who knows how many people he actually does it to.. very sad
and marcos rivera for being a inexperience technician and trying to get upset with me when i called him out on the sharkbite
I will be reporting christian mendez to the bbb for robbing people for a ridiculous amount of money for plumbing. never calling Roto rooter again

Tiffany H.

we had Roto-Rooter out for leak detection of a broken water pipe in the back yard. The leak detection was $1,700 plus tax. Unfortunately, rather than finding a leak they flagged an electrical line as my water leak. The leak was 2.5 feet south of the electrical line. when contacting the company I was told no refund would be given because leak detection is not to locate the exact loc of said leak. however, the water line, once we got to it, was broken clean in half and had holes in the pipe? After speaking with other plumbers, the technician should have been able to locate the leak exact location. I now have to deal with Edison and the water company because of roto rooter failing to do the job they were hired to do.

Tina A.

On 7/1/03 our kitchen sink became clogged after hours so we had them come out. First we were quoted over $400 and I said ""no way"" the price then came down to $200 as per the technicians supervisors new quote. A small snake was first used but wasn't long enough to reach the clog. We then agreed to the $451 larger snake. Because of it's diameter size it wasn't even able to reach as far as the first smaller snake. When I said ""then we will be paying the $200 plus $79 quote fee right since you couldn't use the larger one?"" I was told ""company policy is I still have to charge you $451 because I tried"". I informed the technician that as a business owner myself I would absolutely never charge the customer for a service they didn't receive but again was told it's company policy. So we paid it and he left. The next day we went to Lowes were the retired plumber who works there told us he hears this about Roto Rooter all the time unfortunately. He then showed us a tool called a DRAIN BLADDER, size medium for 18 bucks and told us what to do. Clog was gone within 15 minutes from start to finish. Unbelievable. We were getting quotes from this kid for up to $3000 to unclog a kitchen sink! I do want to say the young man who came out was very respectful with a professional attitude. It's just the companies policies that are set up to completely rip off their customers. Very sad.

Ashley J.

So.. they did a huge job for us a few months back that was $15k. Now we need more work done for something completely different, and they want to charge $350 for a quote?! They never did before... and especially knowing they recently did a big job for us already. That quote was free. Lee is gone now too, which is who I worked with. Someone new in charge and the plumber Jorge (nothing against him) didn't have answers for anything. It's very annoying.