Roto-Rooter Plumbing & Water Cleanup

Nick M.

I called a few local plumbers in the direct vicinity of my home before calling Roto-Rooter because I just assumed that the ""local guy"" would be more responsive. Nope. I called three different plumbers and they all let the call go to the answering machine. Rotor rooter answer the phone, gave me two updates on the plumbers ETA, and that was just the beginning. I had the extreme pleasure of spending some time with Glenn Lane (Tech#7320). I have never had to use a plumbers services before - so I didn't know what to expect. Glenn was polite, educational, respectful, clean and immediately got to work once he diagnosed the issue. He put my mind at ease with a solution - give me a quote and do the job in a very timely manner. I will not hesitate to call Glen directly if and when I need his services again - and I will absolutely refer my friends and family to him as well. Well done Roto router for having Glenn as your ambassador out of the field!

Jenna B.

Requesting a service call was quick and easy. The lady I spoke to on the phone was funny, yet efficient. Rodolfo came out to my house and gave me a quick estimate and was incredibly professional and friendly while thoroughly explaining the work that needed to be done.

John K.

Watch out for Roto Rooter ...recently quoted me $4100 for a job that Ray May did for $695. Truly an attempt to take advantage of a customer. i will never use them again!

Alex R.

Scheduled an appointment at 2:00, was told my issue was minor and could be handled today. the wait time I was told was 2-3 hours. Received another call after the two hours saying it will be another hour or two. Fine. No problem.

Driver gets here an hour later I tell him what I need done

He immediately says he can't change it and it would have to be scheduled for tomorrow.

That is not typical for them to carry the pieces for a washing machine hookup, this is literally the exact opposite of what both schedulers told me. They assured the work would be done today as it is a very easy switch.

The icing on the cake was when I showed the rep the work that needed to be done he over complicated it. Saying he has to remove the housing and the whole pipe in order to fix it.

So if you'd like to waste half your day waiting and receive deceitful and unsatisfactory service this is the place to call!

Chrid M.

Technician Kevin P. Was very prompt, had a great attitude, and provided professional service. I would definitely recommend him for future needs

Dennis F.

$499.95 minimum for drain cleaning on a holiday (New year day) is a little outrageous, was able to get the job done very quickly and professionally for less than half of that. My technician indicated that if it had been a holiday the additional charge would have been only $99.00.

Michele M.

Started with a clogged toilet early in the morning on a Wednesday. Thankfully Roto-Rooter had evening hours since I was at work. Shorty before the plumber arrived both of my toilets started backing up. I became very stressed out when I noticed it and started thinking the worse. Then Glenn arrived and right from the start he was so kind and professional. He knew right away what the problem was and made me feel at ease about the situation. The price was very reasonable. My biggest compliment is really towards Glenn though, he made my experience so much easier to deal with. Would definitely use them again in the future.

Deanna C.

Wanted to give a thumbs up to the Inland Empire Roto-Rooter team that solved our plumbing problem. Very professional and friendly people

Daniel F.

Had a main pipe blockage and Rodolfo S. Came to the rescue . Rodolfo was very professional... didn't cut corners ..and did and excellent job. The main line not blocked anymore and I am a very happy customer . I will definitely be calling Roto-Rooter back for all my plumbing needs! Thanks again Rodolfo! Cheers!

Karen W.

I called Roto-Rooter last night and a technician was at my house at 9 a.m. Scotty Carballo was very professional, on time and knowledgeable. Without hesitation I would call them back again.