Roto-Rooter Plumbing & Water Cleanup

Enrique T.

1. Hard to schedule appointment with dispatcher
2. Appointment scheduled 1:00 - 4:00 pm driver did not arrive until after 4:30pm claim he had the wrong address.
3. Driver was mad & frustrated when he arrived.
4. Provided an estimate for $469 to clear plugged kitchen sink.
5. When I expressed I felt the his estimate was too high. He questioned what I could afford. Keep in mind my house is valued near $1million.
6. Money was not the issue while paying out raging fees is and it was clear he did not want to do the work. He was very rude and stormed out.

I eventually called another plumber at 8:00 am and the plumber arrived at 9:00 am finished clearing the drain by 9:45am. Cost was $120.

Grace S.

This is to get the word out to people who may encounter an accident with a Roto Rooter work truck. Be aware that it will take FOREVER to hear back from their insurance (I am still waiting), and they don't even provide the correct information on their insurance cards so they're practically impossible to contact.
I got rear ended last month and still have made no progress in my claim, their company has shown me how irresponsible they are and that I will never be using their services. My cracked bumper is still waiting to be fixed........

Skillson T.

These guys are TRASH! They suck money out of their customers... a plumber showed up and wanted to charge 300!! After I told him mike Diamond would do it for 100 they left the home. Returned and rang doorbell, and agreed to do it for 100. Call mike Diamond the smell good plumber and save money TODAY!

Morgan L.

My washer wasn't hooked up properly and was told service would be a day later. Instead they called to let me know a client had cleared up for service the same day. They came 45 minutes later and fixed my problem in 5 minutes free of charge was soo happy with the service I had to let everyone know. Gabriel Robles was my service man and was of great help and service I recommend this service to any customer that's new. My 1st visit was 1 I'll never forget and will have my service for many more years to come.

Veronica P.

Called Roto-Rooter at 8am and was placed on a wait list, to expect a call back within 2 hours for a scheduled tech. Since their Tech's were back logged with prior projects, their dispatch kept me in the loop about every 30-45 minutes, even if no update could be given. This let me know they cared not to leave me hanging. What a great best practice so your customers aren't just waiting around wondering. Was able to leave for a few hours and get stuff done, then got a text that our tech, Gerardo Ramirez (#7325) was heading to my house. Great guy! Very knowledgeable, professional, and respectful. He did a very thorough job, then to wrap up he gave me a detailed breakdown of what he did and what I can do in the future to prevent this.. with reasonable pricing, professional and courteous Tech's/dispatch, and a 6 month warranty on their work, you bet I will use them again in the future! Thanks Gerardo and team!

Gabriel F.

Made an appointment for today between the hours of 5-7 pm so I waited for someone to show up and nothing. 8:30 pm I get a phone call from them asking me if I still wanted them to come out ? Really two hours later ? I missed dinner with my family for this. Never dealing with this company again.

Nick M.

I called a few local plumbers in the direct vicinity of my home before calling Roto-Rooter because I just assumed that the ""local guy"" would be more responsive. Nope. I called three different plumbers and they all let the call go to the answering machine. Rotor rooter answer the phone, gave me two updates on the plumbers ETA, and that was just the beginning. I had the extreme pleasure of spending some time with Glenn Lane (Tech#7320). I have never had to use a plumbers services before - so I didn't know what to expect. Glenn was polite, educational, respectful, clean and immediately got to work once he diagnosed the issue. He put my mind at ease with a solution - give me a quote and do the job in a very timely manner. I will not hesitate to call Glen directly if and when I need his services again - and I will absolutely refer my friends and family to him as well. Well done Roto router for having Glenn as your ambassador out of the field!

Jenna B.

Requesting a service call was quick and easy. The lady I spoke to on the phone was funny, yet efficient. Rodolfo came out to my house and gave me a quick estimate and was incredibly professional and friendly while thoroughly explaining the work that needed to be done.

John K.

Watch out for Roto Rooter ...recently quoted me $4100 for a job that Ray May did for $695. Truly an attempt to take advantage of a customer. i will never use them again!

Alex R.

Scheduled an appointment at 2:00, was told my issue was minor and could be handled today. the wait time I was told was 2-3 hours. Received another call after the two hours saying it will be another hour or two. Fine. No problem.

Driver gets here an hour later I tell him what I need done

He immediately says he can't change it and it would have to be scheduled for tomorrow.

That is not typical for them to carry the pieces for a washing machine hookup, this is literally the exact opposite of what both schedulers told me. They assured the work would be done today as it is a very easy switch.

The icing on the cake was when I showed the rep the work that needed to be done he over complicated it. Saying he has to remove the housing and the whole pipe in order to fix it.

So if you'd like to waste half your day waiting and receive deceitful and unsatisfactory service this is the place to call!