Roto-Rooter Plumbing & Water Cleanup

Michael M.

Roto-Rooter sent their professionals to replace my apartment's ancient water heater, and they accomplished the task efficiently and with friendly service.

Rick H.

Appt. set for 10:30-12:30 Dude showed up 12:45, didn't have part (float valve) even though my original complaint was a running toilet. Said he'd be back in 10 minutes, took 35 (Valley Village to Van Nuys and back-10 minutes,really). Replacing part took less than 10 minutes but entire process took almost two hours. Having used RR for many years for me and my tenants this is the final straw. Next time, a plumber who actually carries parts in the truck.

Ryan M.

Too expensive. They charged $380 for about 20 min of work. The only parts included were maybe $10 cost. The only people that should charge that much an hour are jobs that require a college degree. I'm sure I could have found someone just as good for a lot less.

Debra V.

We had a mainline backup of sewage into our home yesterday evening. We called Roto Rooter and they sent someone out from their Chatsworth office. He quoted us $950 for the first hour and $350 for each hour after that and couldn't tell us how long it would take. AND he needed to call his buddy to help him and who knew how long it would take for him to get here? Fortunately we have a plumber we trust and he gave us the # of an independent service. They came the next morning and in less than an hour and for under $400 they had the line cleared. So angry! Never again guys. We have used you for 30 years and you have lost us for good. The guy was a jerk. Karma dude. Don't try and take advantage of people in a desperate situation. The guys who did the job today restored my belief that there are honest and hard working people out there.

Melanie B.

I had Chris and Noah fix a difficult shower hot and cold unit. Lots of tweaking and torching, etc. They were professional and worked so well as a team. Invoice number SF 102428. Thank you Chris and Noah! Hot shower tonight!

Flick R.

The toilet in the house we rent had a hissing noise coming from the tank, and there'd been an issue for a while with the shower/faucet switch lever in the shower, so on Monday morning at 8am we called our landlord who picked Roto Rooter and approved the work.

First off, we were told at 8.30am we would have a plumber within 2 to 3 hours at a max, when I had to call again at 1pm I was told within half an hour. The plumber showed up here right before 2. He said the job with the toilet was just a matter of switching out a little valve, really minuscule job. He knew all along he was doing the toilet and the shower, just so that's clear. He never told me when he was leaving, he never knocked at the door when he came back, but he was in the house for a grand total of 20 minutes in total, but didn't finish the work until almost 5pm. What he was doing in between, I have no idea but they charged my landlord almost $800.

I would never, ever recommend this service. The completed work seems fine, but between the time they took to arrive, the time spent actually working versus being gone, and the price, this is massively overinflated.

Kerry B.

Our laundry utility sink was draining slow, such that when the washer would drain into the sink, it would end up overflowing onto the floor. My wife called Roto-Rooter and they said they'd be here by 6:30, but they showed up a little early, which was great for us.

DJ/Dwayne Bennett came in and quoted $240 right off the top. It was more than I expected, but we needed the drain cleaned immediately, so I OK'd it. Our house is old, and the utility sink had a very tight turn on the trap. It took DJ multiple runs with the snake, even a trip to the roof (for which he didn't charge us) to go through the vent, to eventually get the drain cleared. All is working well now.

DJ was completely friendly, courteous, and honest. I can't think of a better professional experience, or a tradesman who represents his business better. Excellent!

Cynthia P.

Think twice before you call for service. My elderly mother was taken advantage of! I was shocked by what she was telling me. The clogged sewer line almost ended up costing over $8000 for 30 ft of pipe. They did hydro cleaning and put a camera in the line and also said it may cost more if a permit is pulled.... quoting $1800 extra. They wanted to do the job on a Saturday to avoid city permits and also pushed out the job stating the city of Glendale inspector was following them to the house and that was why they pushed the job to Saturday to avoid pulling a permit. I halted all services and got a second opinion....unbelievable that there's nothing that needs replacing!!! BTW the service technicians are not licensed plumbers!!! They voided the contract and asked what they could do to avoid ""bad publicity"". Roto Rooter have unethical technicians taking advantage of the elderly and their management doesn't care Despicable!!!!

Mike M.

I was apprehensive, but instead, I had a terrific experience. I had a toilet that the water kept running.I scheduled an app't online for the next morning. That surprised me. Then immediately after I was finished, I had a call from a really friendly customer service person. She gave me a tighter window for service moving it from a 4 hour window to a two hour window. The following morning, a customer service called me when I was the next ticket up. The technician showed up during the 2 hour window. He diagnosed the problem with the toilet but the parts he needed for a specialty Kohler toilet were not on his truck. He then went to buy the parts at the nearest Plumbing Supply. That place also did not have the parts. So then he went to two additional Plumbing Supply stores. he called and told me about what he was doing and that he could buy the parts that would resolve the main problem, but the deteriorating gasket he would need to order. He came back, did the repair and gave me a very fair bill for the efforts he had made to resolve the problems. He also wore shoe protectors and cleaned up the bathroom when he was complete. My technicians name is Marty. Marty is a real professional who enjoys what he does and is proud of the company he works for.

Vince R.

highway robbery! $325 for roughly 40 minutes of work. simple drain clog in a bathroom sink. would have taken care of myself had i been in town, but took advantage of my girlfriend that was home for this. beware, price gouging is alive and well with these guys!