Roto-Rooter Plumbing & Water Cleanup

Joyce B.

The pricing is outrageous. For two upstairs showers to be snaked out it was over $650. Technician was here 1/2 hour. Will not use them again

Jessica D.

The absolute WORST experience EVER. I have left complaints everywhere I can to try and warn people this company scammed me so hard. They were at my house for over 6 hours and my plumbing was completely backed up within 12 hours after they left AND they charged me over $700 for NOTHING. I had to hire a different company to come out and fix the problem which ended up taking less than 20 minutes and only cost $140 dollars to actually resolve the issue. I tried calling roto rooter to explain and get even some of my money back, I am a single mom and money is tight. So a partial refund would have been great to help pay for the other company I had to hire to actually help me. The guy I got on the phone with literally said to me I do not deserve a refund. The fact that they did nothing except try to give me a lesson in how plumbing works, and tell me the reason the charge is valid, has nothing to do with whether they fixed it or not, apparently that is irrelative, it was, as they said, because I don't really understand plumbing. I DON""T need to understand how to be a plumber... that is why I hired them in the first place. What i do know, (and it doesn't take a plumber to know this) is that when they left my plumbing was backed up again within 12 hours, NOT FIXED. When the other plumbing company I hired 2 days later came out my plumbing has worked perfectly since. ( a total different company, that was wonderful by the way) and it doesnt take a plumber to know it was working. And still is to this day. After I left my first complaint some guy that works for roto rooter replied saying that he would like to help me resolve things etc and left me his email ( an employee of roto rooter) I emailed him and he NEVER replied. So even that was just for show. My assumption is this guy is on staff at roto rooter just to field the tons of complaints they get, and make it seem to others who check reviews, that they care and would do someting to help. Total sham. These are disgusing people and should be ashamed of themselves. It definitely makes sense that they have almost ALL 1-star reviews. Lesson learned. I should have looked first before hiring them, but if I can warn one other person I will be happy. Call ANY OTHER COMPANY!!! NEVER USE ROTO ROOTER!!!

Frank H.

Called them to have my kitchen drain cleaned. They came out and quoted me $460!!!!
Insane. Put out a request on Yelp and had 7 plumbers offering to do it for $99. I will never call them back. I advise you not to call them. If I could leave zero stars I would.

Naief K.

The worst plumbers ever scammers
They tell you the insurance company is going to cover everything just sign here and we will talk to and take care of the insurance company for you 7 days later there out and stuck with a 20000 dollar bill that the insurance doesn't cover
Customers be ware!!!
Now they are putting a lien on my house
They should be put in jail.

Ian C.

I had a toliet backup and I knew it was tree roots. I called Roto Rooter of Corona, CA. They came out the same day. From the moment the technician came into my house he was hustling me for stuff. New colar for toilet, needed a bigger camera so he called his buddy. $745 later, I don't know what happened but the bill kept growing. Total fraud. Also I can't prove it so I will suggest they stole stuff from my garage. I was with them the whole time in the house, but they kept going out thru the garage to get stuff. That morning I was working on my car when my wife said toilets are backed up. I left all the electrical stuff next to my car and called them. After they left I went back to work on my car and everything was missing. No camera in garage so I can't prove anything, but if there's smoke there's fire.

Robin F.

I had a backed-up kitchen sink that needed to be snaked out. I have to do this about once a year. In the past I've used Rescue Rooter or Mike Diamond and have paid between $99-$150. I saw a coupon online for $75 off drain clearance from Rotor Rooter so I decided to give them a try. BIG MISTAKE!! First of all, the technician was 2 hours late from allotted time frame. With coupon he said it would be $340. I said I've never paid that much & he replied he would give me another $25 off for being senior citizen. Against my better judgement I agreed only because it was too late in the day to call someone else and I was having dinner party that night. He was here about 30 minutes. When he presented bill it was $340. I asked about the additional $25 off, he replied he applied it as it would of been $365. Completely lied. I didnt argue as at this point I just wanted this man out of my house. Never written a review before, but I was completely wripped off.

Lan M.

I wich i could give -10 review for this company. I have filed a fraudulent complaint against this company on the government FTC website. Below is my complain:

I called rotorooter for a free estimate service to unclock the sink. I repeatly mentioned that please makesure that this is free of charge estimation. Please call me back with an estimate and do not start the work until you hear from me. Igave them my son name who stayed there temporarily, who will let the technician in. Monday (the 19th 2022), i did not hear from them. i called my son and asked what happened. My son said they did the work and asked for $400.00. They told myson that I requested them to do the work. I got furious and kept calling them back, demanding to get the refund as i did not authozied them to do the work. I kept calling an they gave me the run-around and finally told me ""sorry they cannot refund themoney"". This is an unethical and dishonest business practice as they had lied in the way they conduct their business using lies. Please help me with this matter as they acted like there is nothing I can do about as they already did the service. Also, they knew that this is not fixing the problem. They told my son that it will happen again and they proceeded to do the work without my consent, in order to collect $400 for it.

Jack W.

I needed to have an outdoor drain snaked to see if there were roots from my neighbors tree clogging it and causing my backyard to flood when it rains. Knowing they had been around a long time, I emailed Roto Rooter to set up an appointment. Someone from a centralized scheduling call center called me and aid they would be at my home on Monday, which they were. Bobby was our guy and a very nice and knowledgeable gentlemen who told me from the get-go that there are no guarantees his service would work. It was only then that I asked the cost of his services and he told me it would be $440/hour! WHAT? Does this guy have a law degree and an MD after his name? Holy crap!

I needed his services and he was partially successful, but I will not use them again at those prices with NO guarantees!

Michael F.

Floor drain starting backing up
Rotor rooter customer for many years called service to clear the line.
After 45 min running cable few times been advised camera need to be run to see the issues which still accrue.
45 min unsuccessful work cost $391.00 !!!!!
24 hours later none contact and make appointments with camera screening.
Unsatisfactory with service and cost related provide. Definitely it was my last service call to RR after been in business with them more than 10 years
Michael

Danny W.

Charge is inconsistent, big price range and price structure is unclear.

Will not consider