Roto-Rooter Plumbing & Water Cleanup

Hans J K.

James did an excellent job. The kitchen sink was clogged. Within minutes he unclogged the drain and water was running down just as expected. I thought the price was fairly high for the short time he needed, but the next time around it might take a couple of hours and then the fixed price is justified.

Maggie E.

Vanessa did an amazing job! Quick, efficient, & excellent customer service on top of that. Can't beat that - especially when we needed someone immediately on a Saturday. Life saver!

Mariel M.

We had a drainage issue. Brian came out and after a few minutes diagnosed the issue (tree roots in the pipes) and got to work right away. He was still very thorough and didn't leave until our shower and toilets were draining properly. I thought the price was fair for same day service.

Ricardo P.

Rich M. was amazing. We had other plumbing companies abandon the job of replacing our custom size water heater. Rich figured out what we needed, sourced the equipment, fixed our contractor's mistakes, and had us with hot water flowing the same day. Super nice and considerate, too, even our cat loved him.

Cindy E.

Jose was professional and communicative and resolved my issue while educating me on things to pay attention to !

Rod O.

I have an on going sewer line problem with tree roots & for the last 15 years have contacted Roto Rooter to clear the line. To repair the line would cost several thousand dollars and destroy trees, landscaping, lawn, irrigation etc. & be a major disruption to my property. I mistakenly contacted Rooter Hero (similar looking name & insignia) Rooter Hero could not unplug the line & tried to talk me into bringing out another piece of equipment (Hydro Jetter) asking for an additional $1,800. I contacted Roto Rooter & first thing the next day Aaron Sanchez & his partner showed up on time & had my problem solved within an hour. Mr Sanchez was extremely knowledgeable, (20 years' experience) efficient & professional. I was extremely satisfied with Roto Rooter & their personnel & would Highly recommend them to others.

In my opinion Mr. Sanchez & partner deserve a raise & promotion.

Kim D.

Quick response and service on Thanksgiving day to clear a sewer drain line! Friendly and thorough. Thankful when your house is full of guests on a holiday!

Allan C.

Fast response and resolution. Would recommend their services and friendly technicians.

Alan Y.

Our water heater went dead yesterday, called the company and Rich came out today. Long story short, we are so happy about Rich's service. We just feel very much appreciated he came in a Sunday afternoon, spent more than 5 hours till almost 9pm. His work is so professional as we can tell the difference in between his installation with the previous one...

Glad now our hot water is coming again, yeah and I am happily writing this review and thanks Rich again.

Regards.
Alan

Raymond O.

Do NOT use their service. They are scammers. Roto Rooter's main website indicates free estimate/no extra charge. That was not the case and it was a bait when one of their employees came down. This employee gave me a quote of $500 on the phone to ""repair"" the leak without even seeing it. Quite suspicious as I already had 2 contractors talk to me on the phone but none of them gave me an estimate unless they come by and visit. I was a bit skeptical but i said ok since I need other estimates.

So this employee came, made me sign a document without any description of the work and continues to tell me that a leak detection is needed and the $500 quote will go towards the repair should I choose to accept is how I interpreted the conversation. I only need an estimate to repair the water leak (Already know which pipe) that is connected to the main water line in my front lawn. Still a bit skeptic with this quote but ok, at least it's ""free"" estimate.

Instead of $500, I handed $425 since I have a donation bag for the food bank which they would knock down $75. Once I got a true estimate the next day (which was an outrageously high estimate) in another email which came from another person, didn't see where they even included the initial $425 as part of the repair payment and found out that it was for the leak detection fee. Even though i pointed out where the leak is coming from and I just need a repair quote, my request was ignored. The leak detection should not have been done because the leak was very apparent/visible.

This person was very deceitful, misleading and scammed me. I kept asking if the quote is going towards the repair and kept saying yes. The document that I signed mysteriously now have description of the work and the amount of $425.

Had this person been upfront from the first phone call and told me that the leak detection will cost me $500, I would've said NO thank you and have a nice a day.

Reported this franchise to BBB for their shady business tactic and dispute of the charge fees.