Roto-Rooter Plumbing & Water Cleanup

Tim R.

Great service very pleasant young man. He was very knowledgeable and professional
Kept his work area very tidy cleaned up after

Randy S.

Jacob was incredible. He came in, assessed the situation quickly, made great and helpful recommendations. Truly appreciated his customer service attitude.

Hal S.

I waited all day for Thomas to show up to clear my sewer lines only to be told it would cost $1300 to clear the line and $3400 for a clean out box! Total rip off! I called Herk's they came out the next day cleared the line and installed a clean out for $1100 ! Thanks but no thanks Hal

Update: come to find out these plumbers are on commission. Beware

Tracy S.

Way back in April of 2023 I had all the ""Cast Iron"" pipes replaced with ABS pipes, I was told they ""HAD"" to be all replaced and I Had to take out a loan. So I did and then all the way fast forward to November 17, 2023 7 months later. House starts smelling like sewage. Look out under the house and the pipes are all coming apart and leaking raw sewage out all under my house. I call out Roto Rooter (since I was told I had a ""10"" year warranty) They sent out Technician ""Johnathan"" Johnathan said He was just the ""middleman"" and he called Nick Harland (Project Manager) showed him pics and let him know what he found. Nick said he didn't like how the job was done in the first place and that he was going to have the whole job redone and re-piped. (Per Johnathan) I was standing right there while he was on the phone with Nick. My Home warranty wouldn't cover the original job because Roto Rooter could not find the external cleanout. While the job was failing and the NEW pipes were falling apart, my boyfriend happened to look for the external cleanout and found it in less than 5 minutes. Roto Rooter did the whole job not even knowing there was a cleanout in place and so created another ""external cleanout"" on the other side of the house which is hanging in mid air with no support underneath. so on Thanksgiving I had no bathroom and the job was still not fixed, Not until November 28th 2023 did i speak to Nick Beyer and he let me know that he was not happy with the whole situation, and I let him know that i hadn't heard from Nick H. for days and that he never showed up on 2 occasions when he said he would. Nick B. said He was going to make Nick H. come out and camera the lines to see exactly what is going on! the next visit was by Tech Johnathan again and he said he was going to ""glue"" the pipe back on and said the job is ""fixed"" and will not be redone. Next day got home from work started doing the dishes and the room started smelling like sewage again and I hear gurgling from the shower in the bathroom. I go in there and the tub is full of water and sewage again!! I call Nick Beyer and he tells me that he has no idea why it's backing up again. (Mind you I'm missing work day after day to be home for the repairs or to wait for Roto Rooter to come out!) Nick B states he is going to send tech out again first thing in the morning. Sends out ""JOHNATHAN"" again and he says that the pipes behind the job he just did came unglued and so now there is raw sewage leaking from the pipes again!!! He glued them back together again and then I got another call from Nick B and he said that the pipes from the house to the street were the problem. And that he now sees the original external cleanout that my Boyfriend had found and uncovered in the front yard.
So now my question is WHY did I pay for a $8000 job to change out all the pipes when that wasn't even the problem in the first place?? Why was the job done if that wasn't a problem? On top of that the job was not done correctly and had to be repaired twice!! I never got a summary report that I asked for at least a dozen times. Nick Beyer says while on a phone call, well these summary notes are not to well written I'm 'going to have to fix these"" . Why was it automatically assumed that the cast iron had to be replaced with ABS. And how did professional plumbers fail to find the original external cleanout?
I am going to seek council, as I do not feel like this job should have been such a fiasco for more than 7 months! I should not have had to pay for such terrible work. I feel like I have been robbed!

Madison B.

DO NOT HIRE THIS COMPANY!!
Our apartment complex hired this company to come service our unit because our showers were backing up slightly with sewage water. They spent an entire day clearing the pipes from outside in which they said it was all clear and everything was good to go. The next morning I turned my shower on and both showers in the apartment instantly filled with feces and feces water started pouring out from underneath our toilets as well. The apartments called Roto-Rooters back to come fix what was happening. A supervisor for Roto, named Nick, came to my door and said he would be working on the issue all day. About an hour later he has sent a maintenance worker from my complex to remove both my toilets so he could snake the drain from there. I waited over an hour and a half and Nick never came back and had completely left the property without notifying anyone!! After 1 1/2 hours feces and water started to flood my bathrooms and down my hallway. Nick and a colleague whose name I did not catch came back finally hours later. They began stepping in the feces directly and walked around my entire house. They tracked feces through my entry way, my hallway, INTO MY CARPET and back again!! They had 0 regard for my home. They ""finished"" the job and when we asked them if they planned on cleaning the feces they spread everywhere they told us it was not their job and left! Our apartment is now a Hazmat situation and we are unable to live there and have been out of a home for 5 days now. They left our apartment unlivable because of the spread of feces and still never hooked our toilets back up. I am completely mind blown and disgusted by Roto-rooter. I will attach some photos of how they left our home.

Julia C.

Excellent customer service. Justin had the leak fixed within an hour. I would highly recommend Roto-Rooter plumbing. Drain & Water restoration.

Juvenal Q.

Justin came today was very informative, helpful and professional. Thank you very much! Will continue to do business with you guys!

Stephen J.

Terrible and over priced high pressure salesmen they send 3 guys out to your house for a toilet clog it's crazy man

Dana N.

If your in need of plumbing service ASAP Roto Rooter will fit the bill and come out to your home within a couple hours. BUT... with that comes a very expensive price to pay. We were quoted $1100 AND for the same work APEX in Modesto (I found Mark on Yelp) charged us $500 and came out the same day and got the job done.

Wendy G.

We called Roto Rooter for an extreme emergency on a Saturday night. They sent Jacob Messer and we could not be more pleased. Jacob went right to work quickly and fixed our ceiling leak. He was very knowledgeable and courteous. Jacob made sure there were no other issues in the area! I would use Roto Rooter again and of course put in a request for Jacob!!