Roto-Rooter Plumbing & Water Cleanup

Susie C.

Our kitchen sink started leaking. We called Roto-Rooter and they showed up within the hour on a Saturday. The leak was fixed within an hour of them showing up. They did an excellent job and were reasonably priced. I highly recommend them.

Justen P.

Worst interaction with a business of any kind I've had in years. The first time I called them they set an appoint window for the morning, called to change to the afternoon and never called or showed. Never any follow up whatsoever.

Richard F.

I called and ask them how much it would be to trace a drain they advised me they could not tell me and it would be $30 to have the technician to come out. Only to have the technician tell me it was over $700 when they did come out 2 1/2 hours late. It is ridiculous they can't give you an estimate for a very specific thing you ask over the phone and then charge you $30 to tell you they're going to charge you almost $1000 to do a $50 job.

They are rip off don't use them ever!

Lori B.

Had the most horrible experience!!!!!
they came to my office to fix a slow flushing toilet next thing I know I get a bill for $1,700.00!!!!!!!
Being the female business owner the workers kept commenting about my car and how much money I make!!!!
I tried to call their customer service several times but every time I asked for assistance they put me on hold rd e

Jordan W.

Where to start again?!
My wife and I found out we had a leak coming up from under our property. We called Roto and requested Stephen to come out if possible. He had done some work for us last summer and is great and efficient at his craft. Stephen came out that same day to try and find the leak. Turns out multiple crew from Roto needed to come out to figure out where this leak was. After some time, they were able to figure out we needed a new pipe going from the water line in the street to our house. Stephen got under the house multiple times (tiny crawl space I might add) and figured out how to fix the pipes we needed. Before he was done, he helped figure out some problems that were wrong with the washer, and in the bathroom.

But wait there's more....

The next day there was dirt coming out of the faucets! Called Roto back and they sent Stephen back out to drain the dirt out that had gotten in there when replacing the new pipe coming from the main line. This is a common problem and he came back and was able to help us out! he has a great attitude and really has passion for the work he does! Thank you again!

Melissa B.

amazing service!! we will use them again and refer to friends and family. Mauro was our tech and he was so nice and police, and explained everything so i understand. he also gave us helpful tips. it was a big clog and before he left he ensured our washer was working and draining properly. thank you!!!!!!
Patterson CA

Scott C.

I wish Yelp would allow for zero stars because that's what they should get

The plumbers and mitigation specialists are great. The reconstruction department has very bad customer service skill. Frances, very poor customer service skills, the contractor,refused to complete the job because he stated that the job wasn't big enough for them to complete. I am very dissatisfied with the treatment I received from them. I wanted a one stop shop from start to finish that they promised would happen. I asked him to take the stuff they left and he refused to do that and said somebody else would come by to pick it up.

Also they can't correctly write up invoices to submit to you insurance company. I had to call several times and was given different departments that would be submitting these invoices to me. So if you enjoy the run around, then by all means use them.

Gurpreet G.

Awful. The guy came out, just looked at the faucet. Opened nothing. And said ""the whole thing needs to be replaced."" Get outta here. We watched a YouTube video. My husband bought the part for $45. And we did it ourselves. Now our job was a very small one. Leaky faucet. So of course if it had been something major sure. But this guy said to replace the whole thing (which was not necessary) it would be $400 including labor. Seriously?!? And he could tell this by what? His x-ray vision?!? Stop.

Gaby D.

They came out and stated we were missing the our front line access and that they needed to install one in place To get to our blockage. Upon opening the ground a bit they realized the access was there all along they were just looking for it in the wrong place. Surprising that with all the high-tech equipment they have... (which is why they say they charge a lot) they could not find it. They still went ahead and charged us $3500 and didn't install the new piece they said we needed installed, they just switched out the old one which was simple plastic one just so they could charge us when it was not needed since they found the original line and ""we were promised a metal with two access"". When I asked him to show proof of their work they said they would send it. It's been eight months and I'm still waiting. These guys are crooks look elsewhere and get a better quote. I asked other plumbers after the fact and was told this was a job that should not have cost us more than $700....since this was a rental and the people living in the property went ahead and hired them and reached out to us after they were hired to so we can pay the bill.

Heather C.

The service tech showed up for our free quote. He said he needed to check something outside so he walked out and never came back in. Haven't heard from them since. It's been 3 days. So weird. Would not recommend them based on very poor customer service.