Roto-Rooter Plumbing & Water Cleanup

Margarita H.

Run! They will say things that are wrong with your plumbing that aren't even true! Horrible service!!

Kyle H.

Way overpriced! $365 to snake an easily accessible sewage drain out in my wide open driveway that only needed to go about 25 feet in the drain. Called Johnson Plumbing and had the service done for $113 and it only took 15 minutes. Not only that they also wanted to charge around another 400 odd something dollars to use the snake camera as well. So all in all almost $1,000 dollars to snake a drain that's easy to get to and only takes around 15 minutes to get done. Save your wallet and get a second quote or just never call these guys in the first place.

Lavinia M.

Roto rooter came to my property and did unnecessary repairs. They did a phone quote to my family member without looking at anything in person. Phone quote was for a leaking plumbing in the wall but there was no leak. Just a leaking fixture that was spraying out so severely it was getting around the side of the shower curtain and making the floor wet. The baseboard was wet in the bathroom only since my kids weren't drying it after showering. Once the repairman arrived at the property he went to the opposing wall from the leaking fixture and it was completely free of any water damage... no water stain or dampness After unnecessarily cutting a hole in the wall and replacing all the plumbing. I showed up to an open wall and new plumbing and asked if there was any water damage to Sheetrock, surrounding wood frame or any mold in the wall.. he replied no. Then asked if there was any leaking of the pipes. He replied no but said he changed it all anyway because that's what the job was bid for. He said he had over 10 Years experience. There was a dresser in front of the wall so I didn't see it before he had done all the work. After moving the dresser and seeing the sheet rock he should of known there was no evidence of water damage or leaky plumbing and called his company and told them that there was a misunderstanding and the job was misquoted but instead took advantage of an individual to the tune of over $2000. And now a hole in the wall Do your homework. They will take your money and not feel bad. The work was good. Top line work but too bad it didn't need to be done in the first place. It really surprises me such a reputable company would do such a thing

Ashley K.

Called roto rooter plumbing for a leaky pipe and the representative came out. He quoted $8-$10K for a pipe. I declined and he stated that he could recommend roto rooter's other department which would help find the leak. I agreed and this team came out and said they could find the leak by opening my floors and walls. I declined and the agent Jesus, asked If I had home owners insurance, I told him yes. At that point he stated as a statefarm customer, they can leave fans at no charge and should I choose to use roto rooters' team to open my walls and floors to dry, they would at that point charge my insurance. Jesus stated they needed to dry out my home so I contacted my home owners insurance and explained the situation. I told my agent that complimentary fans were being left and that I needed to speak with a flooring company to ensure that if roto rooter ripped up my floors, walls, and cabinetry, that a contractor would be able to replace my floors and cabinetry. A contractor came (who also does restoration/drying) and stated there was no need to pull open walls, cabinets, and floors. They would only need to remove the baseboards. Roto rooter's Jesus, was very dishonest and was looking to create a large job that was not needed. Of course, I ask roto rooter to take their fans and leave my home. Several weeks later, they send 2 fraudulent documents to my home owners claim agent, with a signature that is supposedly from me agreeing for them to leave fans and do work on my home. They sent my home owners an invoice for $4000 for 5 days of fans. I immediately reported this to my HOI and BBB. Avoid this unethical company at all cost! See the attached photos of these fraudulent signatures. Anyone can check trustpilot and BBB to see roto rooters' poor reputation; I certainly wish I had. Ultimately, I used Freitas plumbing to repair the leak ($300) and leak detection company ($400) to find the leak. Roto Rooter's entire team is dishonest from Jeses, to the manager Janet, and her boss as well. I settled with my insurance company, who may pursue roto rooter for submitting fraudulent documents.

Cris G.

I know there's some bad reviews out there about Roto Rooter, but this is not one of them !
I had a leak in my ceiling (attic) above the kitchen where a pipe had a pinhole leak which was squirting water onto my ceiling which eventually leaked onto my kitchen floor. From what I could ascertain, it had leaked about an hour. I thought that I had did enough to dry out my wooden floors.
I called Roto Rooter about the leak, and they responded very fast by sending a technician out ! That tech was Maulden K. He did a terrific job in replacing the damaged pipe. Then another Roto Rooter technician showed up at my door to which I explained a tech was already here and maybe his office had double dispatched him.
This young man's name was Ashten !
I can tell you that Ashten he was extremely polite, extremely professional and extremely patient (with me) in explaining to me his presence !!
Ashten was there to assess the damage caused by the leaking pipe (who knew ?). I explained to him that I had already ""dried up"" the affected areas which included the front my kitchen cabinets, my (Formica) counters and onto my wooden floor.
Ashten had a meter to read moisture on surfaces to which he explained how it worked. There was definitely moisture in my floors (underneath). I had him to show me where the surface areas were dry and he showed me that also !!
I was thinking scam !
But he assured me it was not !!
He brought in fans, humidifiers dehumidifiers and heater fans to dry out my ceiling and floor !!!
To make a very long story short There was mold (caused by the water damage) and asbestos detection (not caused by the water damage but by old ""joint compound"") in my ceiling and walls !!!
All drywall's have been replaced since !
It has been a true pain in the butt, but when I look back at it all, I'm very glad Ashten showed up at my door !!!
I can honestly tell you, if it wasn't for Ashten's true professionalism, I wouldn't have went through with it at all !!!
Thanks again to Ashten and the rest of the Roto Rooter team ! Great job !

Ricardo M.

So the.plumber showed up on time looked at my toilet didn't have a fix for the problem had to call another plumber then the solution was to replace the whole toilet with a new over priced toilets because they less expensive they didn't have in stock lol and turns out all I needed was CLR and not using it for about 24 hours to soak and dissolve all the calcium build up

Susan S.

I called about a backed up toilet
Informed them they should rooter on the roof vent after waiting all day for service man to show up he informed me they had a ""policy ""about roof climbing (never said what it was)
Tried 3-times to sell me on installing clean out Didnt seem interested in doing job wanting 525 to try
I wasted all day waiting for Roto rooter
Never again!

Chris W.

Estimator was 3 hours late and threw us a price that was nearly 4 times what we were getting quoted from other licensed and insured plumbers. Needless to say the job was done successfully by a different more honest business. Save yourself the trouble and go someplace else before they try to scam you too.

Susie C.

Our kitchen sink started leaking. We called Roto-Rooter and they showed up within the hour on a Saturday. The leak was fixed within an hour of them showing up. They did an excellent job and were reasonably priced. I highly recommend them.

Justen P.

Worst interaction with a business of any kind I've had in years. The first time I called them they set an appoint window for the morning, called to change to the afternoon and never called or showed. Never any follow up whatsoever.