Roto-Rooter Plumbing & Water Cleanup

Jennifer S.

Terrible Scheduling! Made an appointment with the arrival window between 11-1 pm. No show and no call. By 1:30 we called to find out where someone was and told they said they are several hours behind. They could have called to notify us of that. We continued to wait. By nearly 5pm there was still no call to make us aware they were on their way. We have waited all day long for someone to show when we could have been out completing our errands. When calling to complaint the company said someone will still show but at that point it was dark. Ridiculous and terrible service.

Daniel S.

Call to get a quick quote as to what it would cost to have someone come and snake my main line. Literally just had a plumber leave my home because they didn't have the equipment needed to do the job. So I reach out to Roto Rooter and get a woman on the line. Explain the situation and asked if she could provide a quick estimate. She let me know that she could gladly have a technician come to my home. And assess the situation and give me a price at that time. She let me know there would be no charge if I don't use the services. Makes zero sense to run a business in this manner. Not only do you lose potential customers but it's simply a waste of everyone's time.

Josh Louie D.

Kitchen Sink wasn't draining. Scheduling was simple. Technician was able to come on time and he fixed our issue fast and simple. He

Mike E.

Scheduled them to come out for a backed up drain.  I told them it was a problem with the exit line.  They snaked the bathtub because that's what backed up.  They said they'd also include a video inspection which they would call and schedule with me.  

5 days later, nobody has called to schedule the video inspection.  The tub still backs up because the issue is the exit line.  

I called the 1-800 number on their invoice and they couldn't find me.  Turns out its a separate franchise.  Why did this other Roto Rooter Franchise have someone else's phone number and info?  They don't know, but they gave me a phone number for the franchise that services my area.

So I call them and ask why I had to follow up to receive the service I paid for.  I ask why their invoices have a different franchise's phone number and information?  Tom doesn't know.  He just books appointments.  I ask can I at least verify the license number to see if it matches my invoice.  He doesn't know the license number.  The guy booking service calls doesn't know the license number for customers!  

This place is a joke.

Heidi S.

We had a kitchen backup on a Sunday. I called multiple company's and could not get anyone out. This company had someone out in less than an hour. The guy was very friendly and resolved the issue. He also gave us some product to prevent the issue from happening again. We will for sure call them again if we ever need a weekend plumber

Ashley C.

TLDR - technician didnt want to do the work and decided to leave us with no water to the house (with a newborn) after waiting all day. Charged us $250 to cut a hole and give us a bs recommendation for needed repairs. Management was unresponsive.


Roto Rooter has always been our go-to for plumbing issues. We moved a few months back. We woke up one morning to a leak in our kitchen and had to turn off the water to the house. We contacted this Roto Rooter in our new area and told them about our issue. We have a newborn and told them it was critical to get someone out and get our water turned back on. They told us they were very busy which we understood and a technician showed up several hours later.

When the technician showed up, he immediately started groaning and complaining about how difficult this job was going to be and made it clear in his demeanor and complaints that he did not want to be here doing anything. He cut a large hole in our ceiling and was only able to identify the area the leak was coming from, but not exactly which pipe it was coming from. He ultimately told us that we need to keep the water off and should get a hotel as he couldn't do anything to help us. He said we would need to punch a huge hole into our upstairs bathroom through the stucco on the exterior of our house and that we would need to get a contractor and attempt to go through insurance which could take days. He charged us $250 for this analysis and left. It was now 5:00 - we made the initial call to roto rooter just before 10:00 am.

I called a contractor the moment the technician left and told him our situation. He was able to send his plumber out to assess the situation (he arrived 20 min after I called). The plumber was able to identify the leaky pipe via the hole that the roto rooter technician made and was able to cap the pipe on the spot and turn our water back on in all of 15 minutes. He came back 2 days later and fixed everything without creating any other holes in our house and said he couldn't imagine why someone would suggest going through the exterior wall and compromising the stucco.

I called roto rooter to tell them the situation their technician left us in and they transferred me to talk to management. Nobody answered so I left a message. I continued to leave 2 more messages the following days and never received a call back.

Needless to say we are extremely disappointed with them.. it seems not all roto rooter locations and technicians are equal and we will definitely never be calling them again for any issues in our new house. Thankfully, we now have a knowledgeable and trustworthy plumber we can go to for any future repairs.

Roger G.

You can see that all of my reviews are positive. I take great pleasure in reporting excellent performance. In this case, the organization did not allow me to do that.

We called them out due to a leak. They tore the home apart, said they found the leak and repaired it. Two days later the leak was still in existence. The home is in shambles and we spent $6800. I am currently waiting for a reply from the manager named Chris.

Here is the account from our Gen Contractor trying to put the home back together;

Terrible workmanship.
Total rookie move, they wrapped a piece of towel cloth around pex pipe to help buffer thru jagged openings.
I question 100% of their work.
Lets hear what xxxxxx Plumbing will do on thursday. 8-10 am.

We will report back on how effective their competition was!!!

It's been about a week and I received initial contact from a manager named Chris. He said he would call me back on Wednesday or Thursday and today is Friday and he has not called back. When I call his number it goes direct to voicemail. I don't think they have any concern about resolving this issue or mitigating it for their company. It appears as if I'm going to have to follow up using a more serious approach.

Ryan E.

This has to be one of the flakiest companies we have contacted. My husband called at 8:30 am because our sinks were backing up . They scheduled him 10:30-12:30 that same day. No call no show . He called back a total of 3 times from 1-6 asking if someone was coming . Dispatch assured him yes. Sinks still backed up. I called other companies at 6pm most were closed. Others were now booked . I called back the 4th time and it was a center in Arizona . Trevor talked with dispatch and another gentlemen got on the phone. I asked if this is normal protocol and it's now 7:45 and no one has ""updated "" or called and we can't shower. He was short and rude and talked over me. Said he wasn't part of the previous calls and would send someone in 30-45 minutes . I said well hats what they have said all day why is this different . He said I can send someone or not? I said well yeah I need it fixed . He hung up and it's now 9pm no one ever came .. HORRIBLE customer service and a waste of our day waiting for these people . Populate name maybe but crappy crappy customer service . Actually non existent since they never showed up ..

Alice J.

worst company ever!!!!! scammers!!!!! i called roto rooter. they called me back from this number: 951-405-2820. they don't even deserve one star. i waited all afternoon and no one came. they called and said they would come in an hour. nobody still!!!!!! i finally called and they said since their guy is running late and will come after hours and i would have to pay the night time fee. they wanted me to pay for their disorganization. i said no way. this is a scam!!! to make people pay the extra $80. do not use them. they need help with running a business. professional help!! their customer service stinks more than the toilet itself!!!! for reals!! bozo the clown would have done a better job!!

Mark B.

Had a kitchen sink that wouldn't drain, I was unable to clean it out with my hand held snake. Called Roto-Rooter on the Saturday after Thanksgiving. They were very helpful on the phone and Jose came out, he was totally professional and explained everything. Jose got the drain cleaned out at a reasonable price. Completely Satisfied!