Roto-Rooter Plumbing & Water Cleanup

Christopher B.

Unclogged my drain ok but lied about the price. Kept saying I was getting a free bottle of so stuff but stupid me, I didn't check my invoice and was charged $95 for the free bottle. Used car tactics. Never again.

Daven P.

One of the most unorganized and absolute terrible services I've experienced. My service request was to have leak detection come out. They send multiple people at different parts of the day but did not clarify what they were there for specifically so it caused a lot of confusion and multiple visits for my tenants and several initial costs that were unnecessary based on my conversation with other vendors.

Then there was a representative by the name of Belinda I believe who rushed to get me into a remediation service expecting that insurance would cover the costs but ultimately insurance did not and we are paying $4k out of pocket. In addition my tenants had informed me that she was giving the advice on tenant rights and how all landlords are slumlords. Absolutely pathetic, DO NOT USE! Go with a reputable company like Servpro.

Sc D.

Ms Swanson I tried emailing the information you requested. The email you provided is invalid.

Wesley L.

I am getting charged almost 3 thousand dollars and my insurance already paid them and now im getting claims saying i didnt pay. They also overcharged for the price. I do not recommend at all.

Hime K.

I just want to give a shout-out to Aaron and Zach for their amazing work! Being a first-time mom is already stressful, and the osmosis filter system at Costco just added more stress. I'm glad that I called Roto-Rooter Plumbing & Water Cleanup, and they came out within 30 minutes. Aaron and Zach were able to correct the leaking issue from the filter. The price is reasonable, better than All City Plumbing! Professional! Thank you Aaron and Zach!

Sherry O.

I called roto rooter for clog sink. Technican took 10 minutes to 15 minutes to clear clog. It took him an 45 minutes to an hour to put plumbing back. I said if you need help you should call someone, he said he need help putting pipe back, took another 15 minutes. Then he gave up gathered his tools walked out murmured he is going to call someone else. He wanted to charge me 400. Then he said he discounted. To 300. Next tech shows up..sign this. I signed paperwork. He said after you know that paper you signed is to prevent us for being liable. You need new pipes to wall. I said I never had a problem before, he said corroded. I said no that other plumber was having trouble he didn't say anything he just basically walked off. And did say anything about crosion, I told him he stripped that pipe and he didn't want to say anything and left. He was having trouble reaching back there as he was very large and he was hanging on my kitchen cabinets doors to steady himself. I thought he was going to damage the door. These are new cabinets no leaks or anything. September 2, I go to wash dishes and there is water pooling underneath cabinets, no I have a leak. I called roto rooter. He said it is going to cost about or over a thousand to replace. I told him, it didn't leak before. Now it is. I don't have that money. I can't wash clothes or turn on dishwasher. They are supposed to fix the problem not make it worse or now say it is something else to get more money out of you! I am not working this is so very upsetting the the difference price quotes. One was 400..the next tech said did he charge you no he said 457.00. I said no it was going to be 400.00 he discount to 300.00. I called manager because he walked off not being truthful thry said 25 dollar discount. Which would be 275.which.i paid but the work was not done. Now it is the pipes need new nipple? Now it will be 900.00 plus parts..rip off! We are in the last days and we must treat people better. This is awful service .

Sherri D.

Had an issue on Thanksgiving and was told no extra charge for a holiday then got charged 440 dollars for 10 feet of snake and less then an hours work. I inquired about the pricing and was told that is what they charge. When I can get 150 feet snaked for 150 dollars I inquired further on their pricing. Asked the man to get with their office to negotiate a lower price and he said they would not do it without even trying then later mentioned they don't get paid by the hour, which I already knew. Balancing his check book on our backs. I even explained that if he stuck to this price we would never use their service again. He did not care. He just wanted his days pay for less then an hour of work so he could go home. Worst Plumbing service ever. He complained that we need to be careful about the places that snake for 150 dollars. That they are trouble. We have been in the same location for more then 20 years, have always used family owned business, no more then 150 dollars for up to 150 feet and have never had a problem. The only reason we didn't this time is because they were closed for the holiday. Terrible timing and even worse extortion from a company that should take care to not scam their customers.

Jennifer S.

Terrible Scheduling! Made an appointment with the arrival window between 11-1 pm. No show and no call. By 1:30 we called to find out where someone was and told they said they are several hours behind. They could have called to notify us of that. We continued to wait. By nearly 5pm there was still no call to make us aware they were on their way. We have waited all day long for someone to show when we could have been out completing our errands. When calling to complaint the company said someone will still show but at that point it was dark. Ridiculous and terrible service.

Daniel S.

Call to get a quick quote as to what it would cost to have someone come and snake my main line. Literally just had a plumber leave my home because they didn't have the equipment needed to do the job. So I reach out to Roto Rooter and get a woman on the line. Explain the situation and asked if she could provide a quick estimate. She let me know that she could gladly have a technician come to my home. And assess the situation and give me a price at that time. She let me know there would be no charge if I don't use the services. Makes zero sense to run a business in this manner. Not only do you lose potential customers but it's simply a waste of everyone's time.

Josh Louie D.

Kitchen Sink wasn't draining. Scheduling was simple. Technician was able to come on time and he fixed our issue fast and simple. He