Roto-Rooter Plumbing & Water Cleanup

Robin G.

Came into my place of business to give a quote on fixing the main line. They removed a toilet to get camera into the main line and in the process broke the toilet. Toilet worked fine before they arrived. Wanted to charge us $250 to fix the toilet they broke on top of the $375 the landlord was paying for estimate. I had to pay Purdy Plumbing to come in and fix what they broke. Go through Purdy Plumbing if you want an honest company. Steer clear of Roto Rooter terrible customer service.

Ronald W.

My shower and tub clogged after showering with my two yellow Lab pups to clean them. Not as kinky as it sounds, but certainly yellow hairy. The drain clogged, and I cleared it that time with the hair and grease drain cleaner. However months later daughter bathed her dog, and later when I showered, the water backed up and wouldn't drain. Called one of the highly recommended plumbers on yelp, and he failed to clear the drain after one try with his power snake saying he was afraid he would break off its end. He wondered if ""something besides hair"" went down the drain and was stumped.

I called Roto Rooter, and Mario and Blake were confident that they could clear the drain with their power snake, saying they just had to find the ""down"". Otherwise snaking the shower drain would lead to the tub drain and vice versa. It just took them 5-6 tries and by bending the end of the snake different angles each time until one worked. The drain cleared allowing the standing water to rush down the drain.

The moral of this is you would not call a general practitioner doctor to replace your knees. You would call a knee surgeon specialist who has done many many such surgeries before. So too, if you don't need general plumbing work done, but a clogged drain cleared, call the clogged drain specialists at Roto Rooter who do nothing but unclog clogged pipe lines.

Cindy B.

Today, Darwin came out to do a free video inspection that we qualified for. It is a residential closed circuit television program. Once the video is complete, it is given along with the invoice to Mesa Sanitary District.

Darwin, the plumber, refused to complete the service without payment of $275. He argued with my husband and said it was an ""old program, Bud."" This was after the service was pre-arranged with a Roto-Rooter supervisor. Darwin made several attempts to lie and said they would submit the invoice only if they were doing the work on the line. He also said the paperwork was old.

If the company and their representatives are willing to lie about this...ask yourself, what else will they lie about or fabricate?

ZERO STARS for service, integrity and credibility.

Var G.

They are the worst outfit. They worked on a condo above us and pushed the black smelling water down into our condo. They don't accept responsibility for their work. Mel, the supervisor at midnight on Saturday, told us to wait until Monday to talk to their supervisor. So we can't use our kitchen sink until then.

I increased the rating because I got a call from the manager and he covered the costs of getting our drains cleared. Thank you.

Cowanda B.

I had a leaking kitchen sink and I was serviced by John A. The service that he provided was excellent!. John showed me pictures of the pipes that he would be working on and explained the whole procedure to me. I will continue to use Roto-Rooter/ John A for all my plumbing needs ,Thank You.

General T.

We received a letter in the mail for a $50 coupon. When we called for an estimate for the annual backflow prevention testing, he mentioned $179 each. So $358 for the two. We paid $110 for the two last year with Hedrick Fire Protection. Even with the $50 coupon, it will still be more expensive to service one valve than the two with Hedrick. While I can't speak for the quality of the service, I can definitely say they are severely overcharging.

Richard W.

I have been a long time Roro-Rooter client and have thought the service level was good in the past. I especially liked that they clear drains from the roof down, which they have always done at our house.

Called them out last week for a slow draining bathroom and to cap a hose in our front yard. When I asked how much it was going to be, I swear it was like the technician was just making it up on the spot. $240 per service - $480 in total. That was more than I recall ever paying to have a drain cleaned, and he did it from the tub, not from the roof. The $240 to cap the hose outside took all of 5 min.

All in all, not a good value, and we plan to try to build a new relationship with a different plumbing company for future needs.

Sam M.

Plumber came out and quoted around $180. I approved. He then came to me and said he broke the existing plumbing and he can't unclog the drain unless I also have him disconnect one sink and re-pipe everything for $450. Not having a choice at this point I told him to do it. After the job was complete i was given a bill for $459.57... Next day I noticed a puddle of water under the sink. I called and a plumber came about 4 hours later and said the water valve was loose. He fixed it but would not document the issue...

Armand S.

At about 5:15pm today being Monday 2/26/18 I am so shocked that I cut off on Euclid Ave by an employee of Roto-Rooter driving a big white work delivery truck. I could not make out the call hotline on the bumper sticker for reporting unsafe driving but I was able to write down the vehicle ID on it and California plates. Vehicle is 779TT and CA Plates # 36888H1. Roto-Rooter company logos was plastered on all sides. The description of the driver a male Hispanic driver in his early 20s having black short black hair on all sides also wearing a navy blue uniform shirt driving by himself. He turned right on Lincoln right after and was in a hurry. I caught up to him at a red light to ID him and he backed into his seat so I wont see him. I mean whats the hurry??

Andy K.

I woke up on Sunday morning and found my garage flooded. The water heater hard busted and leaked. I shut the water and called my home insurance. Did not return my call for a few hours. I got desperate and called Roto-Rooter. They responded within two hours and send over their tech, Jeffery. He was very professional and diagnosed the problem immediately. Unfortunately he did not have the necessary parts to repair the water heater. On Sunday most of those plumbing places who have the parts were closed. Jeffery promised to be back Monday morning and get Parts and take care of the repairs. Jeffery was very professional and showed up the next day on time and repaired my water heater, plus he gave me a lot of good advice for future plans which way to go on the new waterless water heaters. Roto-Rooter will be my first call next time I have a plumbing issue. Thank you Jeffery !