Roto-Rooter Plumbing & Water Cleanup

Ryan A.

Worst company ever. They were suppose to fix my apartment complex's sewer pipe and it took them months, to do nothing. The problem with the pipe has not been fixed and they wrecked the complex in the process- destroying cable boxes, gardens, light fixtures and other things in the process. Worthless.

Brandon M.

I've used them more than once. Both times I was lucky to have Ceasar as a technician and his friendliness, professionalism, and quickness never ceases to go over and beyond. If you are looking to get things done quick and right they are the way to go!

Steph U.

This is a SCAM of a company! I called because I thought I had a leak and when they came out they found no leak but identified a part that they recommended be replaced. They replaced it and charged me $500. After they left, my toilet would not stop running so I called back. They came back a second time and removed my tank to ""fix"" another part. They put the tank back on and I thought that was it. 2 days later we noticed a huge leak from the tank! They broke my toilet!

I called back for a 3rd time. They came out and told me I needed to replace the whole toilet. When I got upset they agreed they could install a new one minus the cost of what I paid for the work already done.

I finally ordered a new toilet and they came back out to install it. They went back on their pricing and said because it was a smart toilet, it'll be $800 and they can't take off the charges that were already made.

I am pissed at this point and they told me to speak to a manager but wouldn't give me his information to contact him.

I'm now out over $1000 without a working toilet because of this scam of a company. DON'T TRUST THESE BOZOS.

Pite W.

in the morning. my water pipe it's broken but I got very kind and nice person help me fix it his name is Eric Cortes very good service from him!!!!!

Jesse E.

They sent a technician, Rommel, who was extremely aggressive and hostile, as soon we first interacted, refused to wear a mask (after I had offered him a brand new mask that I requested he wear), and, then, he yelled repeatedly at me, while coming towards me and making physical motions like he was going to try to fight me, while I was running up the front steps of the house, in order to try to get safely into my home. They sent a second technician, Said, who was great- Brought his own mask, was agreeable, friendly, and addressed the plumbing problem. However, the manager, Joe, who I spoke with later, at the company, blamed me for my role in the interaction with Rommel, which is shocking, given that I was reporting that I had been violently threatened by one of their technicians, which the company should be addressing as an issue of safety, conduct, ethics and legal compliance, on their part. I will not be using their services again. I recommend that you stay far away from them, for your own safety.

Vickie C.

I called for service. They quoted me $525. I was in shock , told them I've never paid that much. He said inflation. I was not buying it ! I called American plumbing in Antioch. They came and did it for $175 !! Roto is a rip off

Janet K.

Stay away. They are quick to take your appointment, take your money (charges an excessive amount to begin with), and then would not respond to any complaints after. Like literally no one with authority picks up or call you back.

Plumber low quality and lack experience - at plumbers recommendation, we proceeded to buy new water heater and then claim warranty on old water heater. Since it's the weekend, the store was not open for us to claim warranty immediately. He then threw away my old water heater the next day without our authorization so we cannot claim warranty. He claimed he ""didn't know"".

Zero customer service. I have been calling for this issue for over a month. Every time I get transferred somewhere to leave a message for call back. No one ever calls back. The scheduling person is always available and will pick up. Anyone oversees quality or have managerial responsibilities never goes to work.

All Roto-Rooters around the Bay area are owned by the same person, so don't think you'll get lucky at another bay area Roto-Rooters.

Lala R.

Initially I thought they were pretty knowledgeable and efficient. They did do a small job for us but then when they noticed we needed other work boy oh boy. I realized they are a huge franchise with sales people as apposed to a plumbing service.

They quoted us over 40k for something we got 4 other bids ranging from $2,500-4k. There was absolutely no reason it should cost that much even if you are jacking up the price to pay your employees. I have many years in the business and am familiar with cost. We had the job done, permits complete that week and paid a tiny fraction of what they asked for. The work was done well by reputable people with no infractions on their License.

Do yourself a favor, check their reviews, License complaints, court filings.

Needless to say we went with another company

Nunu H.

SCAM ARTISTS !!!

BUYER BEWARE !!!

They dont guarantee their service. They came out less than 30 days ago and refuse to come out again unless I pay another $500!!

They want me to pay another $10,000 for a so called ""CHEAP FIX""!!

I use rotor rooter for all my residential units. Less than 30 days they refuse to clean it.

Total scam artists!! Waste of my time and money!

USE YOUR LOCAL PLUMBING SERVICES !! Customer service is priceless !

UPDATE: I tried giving them another chance. I tried calling their manager. I was on hold bounced around from depts and had to call back as I was transferred to answering machines.

Eric and Peter -- the Managers were exceptionally rude and unhelpful as was Jackie (not sure what role she plays). I am shocked how rude and the lack of service a huge company like this provides. At one point I was offered a slight discount, still over $300 to get someone to come out for 20 minutes less than a month after they did the original service.

They also tried to make me feel bad about the services I received and tried to say they dont have history on my account beyond the last two services in the last 6+ months.

THEY MADE ME CRY AND hyperventilate at their rudeness. I thought managers would make things right, instead they were the rudest and inhumane of them all.

CORPORATE: Please do something about these managers!!!

medussa s.

I called this company because my kitchen sink decided to stop draining as I was preparing to host over 50 people at a 60th birthday Bash. Because of course it did.

I called one plumber advertising emergency responses and they had a voice mail, so I called this company and someone picked up. This was just after 11 am.
I explained my emergency and was assured they had someone to help me, they would be here within about 2 hours. Since guests were supposed to start coming at 2 pm, that was going to work. I received a confirmation email so I really thought we were set.

It's now 10 am the next day and the plumber never showed. I've received no phone call, no further emails, nothing.
One of my guests was a plumber and drove home to get here truck and fixed my sink in the middle of the party.
That's 50 local people who ALL know that Roto Rooter dropped the ball.