Roto-Rooter Plumbing & Water Cleanup

Coletha B.

Eric Adams came out this evening on the same day I couldn't get anyone else out. My water heater was not producing hot water. The unit is old and needs to be replaced, or at least the gas control valve needs replacing. Although he didn't perform a service this evening (my choice), he was patient and willing to explain a few options, showed me where the problem was, and did manage to get my pilot lit again, although there's no telling how long it will stay lit. I chose not to have service this evening because I need to decide what is more cost-effective for me, a new water heater or a new gas control valve. Unfortunately, I have a home warranty company that does not have a contract with Roto-Rooter. They scheduled another company to come out on Tuesday, which was the soonest. RR got to my place within 2-hours after making the call. They were my 3rd call. No one else would come out before Monday and give me a free estimate. It's Friday evening to top it off. My warranty company will likely patch the heater up and not replace it. I have learned that most home warranty companies will do the least amount of work before replacing broken appliances in the home. When I am ready to replace the heater, I may call Roto-Rooter. They may be a little more expensive, but they provide 24-hour service. That makes it necessary to hire many plumbers who must be available at all times of the day or night. Something like that is going to be costly. I am aware of their labor costs. I will factor all of that into my final decision when I purchase a new water heater

Erika H.

pricing is affordable. they cleared the roots in my line and were professional and were able to show me on a usb what the issue was

Mindy N.

They are a horrible business. I got charged $79 for emergency water shut off. And to replace the shower cartridge, I got charged $616. I advise you to do your research and to know where your water shut off valve is. Job is $300 or less. Part is $20 and technicians were amateurs. They took advantage of a single lady. I strongly advise you don't do business with these robbers.

Heidi J.

UPDATE: see the photo below for the roots that Roto Rooter missed when they did a terrible job snaking my line. I wish they would give me a refund for not doing the job I paid dearly for.
Very disappointed in my recent experience with Roto Rooter. I called them a few months back to snake my sewer line with root blockage. I didn't feel like the technician did a very thorough job, because other companies always use a camera to make sure they cleared everything out after. This technician did not. Sure enough, 3 months later, my sewer is backed up again. I called to schedule a technician to come out and snake it again. The woman on the phone told me it would be free under their warranty. Technicians arrived and wouldn't do any work without charging.
Very disappointing that the job wasn't done right the first time, and also disappointing that they wanted to charge me again to fix their shortcomings. I will be calling a different plumber to come fix what Roto Rooter wouldn't

Shelly S.

Josh Raley was very polite, patient with me, and efficient. Roto Rooter is a name I can trust, and the service was perfect.

Audrina B.

Awesome same day estimate appointment provided by Jalen! He was very informative & thorough. Once we receive the quote definitely going to give him a call to complete the service.

Lynn G.

Roto-Rooter responded very quickly. The technician was amazing and completed the job quickly. No more leaking. I am so happy

Donna F.

I was in crisis with a sudden leaking pipe under my kitchen sink. I called roto Rooter and they were at my house within a few hours. My texhnician, Don Christian was phenomenal! He not only fixed the visible issue, but found a potentially huge issue and was able to fix the problem. He went above and beyond because initially he did not have the part to fix the unseen problem but rather than have to come back he went out to his van and searched through everything and found what he needed and fixed the entire problem and we will be able to cook for Christmas!! Thank you Don and Roto Rooter for hiring an amazing young man like him. He is an example of Integrity.

Kevin V.

I called because my drains lines that are connected to the downspouts were clogged. On 12/13/23 Isaiah Salgado was the tech who came out, did a high pressured water jet and removed the mud and cleared the drains. While doing this he found a couple of drains I didn't know I had and he found a broken line that was an easy repair. Isaiah's supervisor is Rick Burger, he is good at following up and returning calls.

Nancy O.

DO NOT USE Rotor Rooter! Recently I had a sewer line clog from tree roots and am very sorry I called them, a waste of $356. The technician said he wasn't able to unclog the line and I was given 2 expensive options, $2,000 for hydro jet or $2,850 for root rat. I found someone local, licensed and honest, he cleared it for $190. Also told me he knows a guy that no longer works for Rotor Rooter. The former employee said they earn a commission to sell expensive services.