Roto-Rooter Plumbing & Water Cleanup

Denise T.

WORTHLESS! After making us wait two hours just for a call back to tell us when the tech would be here which would not be till between 9pm-11pm at night. The tech finally calls at 11:13pm and starts asking my husband when the house was built, where is the clean out line, etc. Then proceeds to tell us that it's $79.00 just to pull up in our driveway. Then if he does manage to find the clean out it's $750.00, but I have to wait another hour to hour and half before he make it out, after being told he would be here between 9pm-11pm. If we can wait till tomorrow and we only have to pay $325.00. I was not concern with the cost, I am concern with BOTH my bathrooms none useable. It was clear he didn't want to come out and waited to call after his time to be here and give me a story on why we have to wait longer. We will NEVER call on Roto-Rooter again, this is not the first time we have not been pleased with a tech response, but the first time I have posted a review.

King O.

Team Emiliano, Ryan, Alex, Wesley is very active on communication which is great for tracking whats going on.

Kathy N.

on January 13th my neighbor had a serious sewer break that flooded her home, and she lives in a mobile home. roto rooter came out and done a fantastic job in the Restoration. the crew were awesome and so friendly, and pricing was so affordable. I would highly recommend this company for plumbing and Restoration. and Emillio and Ryan were just so awesome and very professional. we had many laughs and very open with all that they did with pictures in all. honest and truthful with everything that was going on.

Amber K.

We had Roto router come out today for a clog in our septic 2/13/23. He told us it $375 to remove the blockage to get our flow back, which we of course we agreed to. He started snaking and having us flush all the toilets. No water was coming out the other end. I was hearing loud noises in my basement and went down to see water all over the basement and his snake all over the place, and our pipe separated. We have lived in this house for 10 months now and never had this pipe leak. My husband was in the middle of putting flooring down in the basement and we have always heard water flowing through these pipes no leaks.

I called my husband who was upstairs with the employee and sent a picture of the snake downstairs and the water. The roto router employee got very angry at us and said he was done with the job and we have too many issues and it's $375 for him unclogging our septic. We then told him you didn't unclog anything...that was the reason you are snaking right now is to unclog it but the snake isnt able to go through the pipes because its now broken and It's flowing into our basement. He told us we can snake our toilet and that will fix the blockage, I said can you please snake the toilet then because we arent paying $375 to remove the blockage when that was not done. He said he will not bring any equipment into our house or snake anything else as we probably have broken pipes under our house.

I dont know if this is true or not, we bought the house 10 months ago with no issues until now with a clog. The clog was not fixed he became very angry and left and said we need to pay $375 for a clog that was not fixed and now we are left with a broken pipe and flooded basement. My husband recorded him and he said we are going to be sent to collections. I would not reccomend this company, this guy was so unbelievably unprofessional/angry/rude. If we are sent to collections I will be contacting BBB and posting the videos.

Rena H.

Tony from Roto Rooter came to check out the drain in front of our garage because we had flooding into the garage with the recent storms. Tony was professional, personable and extremely hard-working. It turned out to be a much more complicated job than he anticipated, but he persisted until he found the problem and fixed it. We are very pleased with both Tony's skills and his attitude and would be happy to have him here again should we have other problems.

Lisa P.

My drains have been clogging and tonight Adam came ,walked me through what would be the most beneficial and what I could afford. He was thorough giving me my best options and ultimately getting my water draining and working today. He was very convincing about the hydro sweep and it's benefits. I definitely want to get this service and I appreciated his salesmanship. I would recommend this guy to my friends and family.
Lisa Parrish

Bear B.

Donte came out to fix the plumbing issue with my house. He did it swiftly, he was friendly but professional. Dontes services were great.

The issue that is present is that over the phone I was told it would be 75$ for them to come out and perform the job. I was charged $375 instead for for snaking the line. Maybe a misunderstanding but wasn't entirely ready for that.

John W.

Donte did a fantastic job clearing my drain today. Five stars would definitely recommend.

Maddy L.

Our backyard drain clogged over the New Years holiday weekend - Clyde came out first thing today, located the issue, and cleared the drain just before the storm this afternoon. We are so grateful for the prompt service!

Amy X.

Expect the unexpected! Yes, I needed an emergency plumber on Christmas Day as my bathroom drain was backed up. Adam was very patient and very understanding. Took them a little over 2 hrs from the time I called and got the problem fixed. Now I can enjoy the rest of my Christmas with my little family.