Roto-Rooter Plumbing & Water Cleanup

Dovie-lou F.

Mike was awesome! Very competent knowledgeable and friendly. I'm very happy with the results.

Luca C.

I don't write reviews - so if I have to create a Yelp account just to leave a review then take my word when I say this business is shady and unprofessional.

First thing - The Technician showed up at my condo an hour after the scheduled time. No apology for being late, and immediately asked if we had dogs because he was afraid of getting bit by one.

My girlfriend and I had him come out for 2 reasons:
1. Our garbage disposal has stopped working for some time. We already assumed that it needed to be replaced, but he stated that it was just likely clogged because there was still a buzzing noise coming from the unit when turned on. He says he could ""possibly"" unclog the disposal and if unsuccessful, would give us an estimate to replace it.

2. We wanted to renovate the only full-size bathroom in our condo as it needed a facelift and we were planning on selling the condo soon anyway. The shower faucet had a small drip that we never fixed since we originally bought the place. We had already ordered a new shower unit and stripped the tub surround so that getting to the plumbing would be easier. As soon as the technician walked into the bathroom and looked at the new shower unit (Still in the box mind you), he told me that the new unit would be incompatible with the current plumbing, even before looking at the plumbing itself.

He then decides that he cannot determine an estimate and calls someone (assuming his boss) and proceeds to pull him up on Facetime to show him the unit and the current state of the shower plumbing. Keep in mind that there is still drywall covering the main valve so it would still be hard to determine the job from staring at it alone.

The guy on Facetime then proceeds to tell him that they wouldn't be responsible for the drywall, and the whole replacement would be $2500!

I address the price with my girlfriend, and in the meantime, he proceeds to go back to the kitchen sink to ""unclog"" the garbage disposal. After some discussion, we walk into the kitchen to find him sticking what looks to be a crowbar or large screwdriver in the garbage disposal. After about 20 seconds of digging around, a loud ""clunk"" noise happens, and he sticks his hand in to determine that the garbage disposal is ""falling apart"". He then proceeded to tell me that it would cost $600 to replace if we bought a new unit beforehand, or $750 if the company had to buy the unit themselves.

At this point - We decide we're not paying upwards of $3000+ to have a shower unit and garbage disposal replaced - so we simply ask if he's able to just stop the leak in the shower from happening. He estimates it would cost $700 to install a new cartridge and we reluctantly agree to the price. This is when he begins to work on taking apart the shower handle to get to the cartridge - using a generic multi-tool and wd40. After some time he told me that the cartridge broke while trying to take it out, mainly because the plumbing is old (the place was built in the 70s) and the cartridge was ""frozen to the main valve"". This is when he tried to tell me that the whole plumbing should be replaced as it would be easier, and essentially tried to sell me on the $2500 replacement.

I tell him no, and he crudely puts the handle back together, packs up, and leaves, leaving the mess that was made in the process.

A horrible experience. As soon as the technician left I called another company to schedule an estimate. They came out 15 minutes after the phone call, looked at the shower and garbage disposal, and estimated $2150 for BOTH replacements - $1500 for the shower replacement (which included replacing any galvanized steel piping for copper), and $650 for the garbage disposal (which we did not have to purchase ahead of time, and they would also replace the piping with copper). We decided to just have the shower unit replaced at this point. No time wasted, No BS, and we're able to get everything scheduled to be replaced by the next week.

Also, for someone who has never had to call a plumbing company before, they sure didn't make it a stress-free experience. I understand now why most people try to do these things themselves.

I would rate this company 0/5 if Yelp gave me the option to. Overpriced, unprofessional, messy, and shady.

Gina B.

When water was pooling around our foundation at 5:30pm, I called a few places and Roto-Rooter was the only responsive business. They were able to send someone out within 45 mins of my call, amazing! The cause was found and they came back the next day to complete the work. If I ever need plumbing help in the future I would 100% call Roto Rooter again!!! Mike was awesome!

Elisa L.

plumbing main line backing up in house. they were honest concise and looked at me as a person. I searched 8 estimates to solve this issue. only one that could tell me a procedure and I did not feel cheated. the representatives were clear on the outcome and exactly I mean exactly how it would last and help the overall situation. they also followed up after dome, highly unusual when you are done. being a senior citizen you want clarity and honest. it is tough to find , very satisfied with service. all representative showed me what was going on as they did work. there were somethings found in line.

Joe C.

great service, kind, and very knowledgeable. Helped us fix our slow drain and unclogged our toilet.

Jolynn S.

Mike was awesome he knew what he was doing and he did it fast. He was real quick and very nice.

Kayla R.

Josh Raley was kind, knowledgeable, and incredibly professional. He came quickly from Sacramento to our little home out in the woods. The travel fee was very reasonable and worth it for the prompt service! Josh communicated with me throughout the process and explained everything to me as he worked, which eased my anxiety and helped me to understand the issue. He patiently explained to me how my septic system as a whole worked as well, and how to maintain it. He also helped me locate the clean out, as I had just moved in and had no idea where it was. An overall great experience and my plumbing is all fixed for a very fair price and in a timely manner! Will absolutely be recommending roto rooters to others and will be using them for all my future plumbing needs. Thanks Josh and roto rooters!

Mark K.

Saifuddin came out nice and early to snake our kitchen drain. Despite our unfortunate plumbing situation he snaked it a couple of times before we used to garbage disposal to push the clog through. The other plumber we had out before wouldn't even try to snake it, I appreciate Saifuddin's (and Roto-Rooters) willingness to work with us and get it working again.

Jay R.

Greg was awesome. He solved the issue quickly and was very professional. Id definitely recommend

Jessenia M.

We contacted Roto-Rooter to help with our plumbing issue. They were very fast! we called them at 7:30a and the service technician, Parker, arrived at 10am. Parker was GREAT! Very friendly, very professional, and very detailed in explaining what the issue was. He fixed the problem very quick. I would highly recommend! Thank you!