Roto-Rooter Plumbing & Water Cleanup

Kong P.

Had a great experience with the company. I should've called them first and had them come out to snake our wash out. We wasted more money trying to do it ourself. It cost more to rent the machine and Home Depot than to call them out to service.

M. C.

Aaron was marvelous! Service was excellent. Our kitchen sink (and line) needed to be jetted. The cost of the service was reasonable considering the cost of labor, time, skill, and equipment. We will call them again should the need arise. Nicely done!

Matt B.

We had a weird clog in our sink. Had them out, initially, for a slow drain. Then it was all bad from there. Aaron showed up with his coworker and ended up being stuck here most of the day because of a bad decision by the last plumbers. They were friendly, helpful, and did an amazing job!

Megan H.

Find a local business and support them this place is a joke. Wanted almost $800 to check the drain, fix it if needed and put a new facet on for us. Found a guy locally who did it for $150. Do not waste your money here.

Edgar V.

Had service done on a shower valve in Selma CA. Jonathan Valdez was the person doing the service and unfortunately didn't go so well. Price was over charged and work was done poorly. He made an opening on the back side of the wall where the valve was supposed to be (making a wrong measurement and not giving himself enough space to work) he then decided to open a second opening and finally replacing the valve. A job that would easily be charged for around $150-200 was over charged to

$600 with OUT AN INVOICE.

Water spout was left out of wack and no caulking to seal the new cover plate or spout was used.

Total items used
5 shark bite connectors
1 new shower valve
1 shower cover plate and handle
A small piece of pex conduit.

Drywall was left exposed on the opening where he made a mistake and the opening where he did the work. Tried get in contact with a manager to get a detail invoice on the work done and why did they charge so much? Unfortunately they gave a a run around until I contacted headquarters. Do not use roto-rooter!
After seen a few videos on YouTube you can see how these people over price their work. https://youtu.be/RUPW9bC73rU

Ryan H.

Hands down they did have great customer service and did a great job. I called on a Saturday afternoon / memorial day weekend. They had a guy here in 30 minutes to assess the problem and check if there was flooding he was friendly and explained everything. Within 20 minutes the plumber was on site. Was notified with a phone call and email before he arrived. Our plumber was Johnny West. He did an amazing job and was helpful and very knowledgeable. He was able to to fix our problem in a timely manner. He was very professional and great to work with. Thank you guys for great service from the phone call till the problem was resolved.. we definitely know who to call in the future!

Susan Y.

Came within an hour on a Sunday for a sewer backup that flooded our finished basement. Professional plumbers and exceptional dispatcher experience. They fixed our problem for a set price and guarantee no problems for six months or their next visit will be free. Even showed us the live video that was the cause of our problem. Impressed.

Eric M.

Avoid, poor scheduling and communication. Recommended by company to make an appointment on the following to avoid a 2-3 hour wait. Appointment was for 6:00 and still waiting at 8:10. Called and was told the tech. should arrive about 8:45. Confirmed appointment in early afternoon. One call back after two status calls l had to place since I was not updated of the delay. Almost completely dark now. Toilet backed up for two days now.

Sarah L.

I will never use Roto Rooter again! The man who came out to clear our pipes of roots tried to tell us we had a major problem with our pipes and that we had to wait for a manager to discuss replacing them for ~$7000. That was code for wait 2 hours for someone to come and try to upsell us something we didn't need. On top of that, they didn't adequately clear the pipes of roots and charged way too much. Also would not guarantee their work. We ended up calling another plumber out who did a much better job for considerably less money and said our pipes were fine.

Hal H.

I called for toilet repair due to roots in the pipe. I was very nervous and worried about the cost because of previous plumbers I've dealt with. Rod and his co-worker were here on time, with a friendly professional attitude. They had the problem fixed in less than an hour. I highly recommend Vern's and will be a regular customer.