Roto-Rooter Plumbing & Water Cleanup

Yon R.

Horrible customer service. The worker went to my tenant's home to charge them at 9 at night when I had arranged a phone payment with their dispatchers. No communication within that company whatsoever. They arrived late to the service call because they mistakenly got the city wrong and the dispatch had the nerve to blame it on me, lucky all phone calls are recorded and they owned up to it, which is why they get one star and not zero(I know I can't give zero). Never going through these guys again.

Taylor M.

called in and tech was onsite within two hours and got all drains unstopped! great service

Maddie R.

They came nearly 4 hours late to their appointment with me, without calling me and warning me.
When they came, I asked for a quote before they began and their costs for the two things I needed repaired were outrageous.
I have since called another plumber to service my problems and he is charging us about $400 less than this company and $200 less for the other problem.

Timothy M.

""Plumber"" arrived 40 minutes late and starts telling my wife that he will need an extra $400 to remove the toilet to snake the line. I talked to him and told him where I the access done when I had it done before. My wife had find our metal detector to locate the lid. He kept telling her that cutting the roots would not really solve the problem, abut that they could do a different method, which cost $1200 and guarantee it for 3 years. He then took the sewer snake and without ANY type of bit on it, ran it and managed to pull about 12 ounces of filament root and a little toilet paper. He told her that the hole he made was only as big as a finger and that we should not use toilet paper! He could only guarantee the job for 10 days. $215 for nothing! I called him back today, and he told me that it was too dangerous to run a root cutting blade where I had a plumber do the same thing 15 years ago! He said that really they could not do the job if there were roots in the line! What a plumber! What a scam!

Daphne J.

I got screwed by this bunch. I put in a call for a toilet replacement, a gas line cut and to replace a faucet. They gave me a price of around $3900. I agree. Next they go in bathroom and pull up my toilet which had no problems but now they tell me there such a big problem that they can't put a toilet in unless they fix this ring for $600. Now I have a bill of $4500. they ask me if it's ok for them to leave the lamp and just cut the gas line and I agree like a fool when all along they are charging me for all the time it's suppose to take them to dig out this lamp. So now the job is finished. I have water leaking everywhere in my kitchen, I call them back. They come and move things around and are gone. Well the next morning I have water everywhere. I call them and they come out and tell me that it is going to be $250 more dollars. Really. So I call the manager and he gets this dealt with at no additional charge. After the 30 day period, the toilet is rocking. Remember this is the one that I had to pay this extra six hundred to fix. So now I had to call a plumber and the first thing he tells me is that this ring is to high and should have been flat. Roto Rooter needs to be ashamed of themselves.

Bonnie S.

Scheduling was through a call center, they had no pricing info. Nice enough guy showed up timely but said to clear the kitchen line would be $225! I apologized for wasting his time coming out and he left.

Felipe G.

I called to schedule an appointment they said some one would be there with in an hour. Three hours later I called back and they didn't even have me in their system, so I basically waited for nothing. It was late now so they couldn't get someone there till the evening. I ended up calling another company and they were there in an hour and took care of my problem fast. I will never call roto rooters again.

Autumn L.

Beware! They charge $45 to come out to diagnose the problem (which take about 2 minutes) then they quote $170 to unplug a drain. Luckily I hired someone else for much less. Just wish I hadn't wasted my time calling Roto-Rooter.

Ephd E.

These guys are a riot. I paid them to snake a sewage line. The tech wrote his cell phone down and told me I had a guarantee on the service and to call if it didn't correct the problem. I called the next day, as my drains were backing up again, and he came out and snaked the line again. He assured me the problem was solved. The next day... I called again. Sewage backing up. This guy tells me, ""I didn't mean you could call EVERY TIME this happened."" I wonder if he knows what a guarantee is? I called another plumbing company who corrected the problem. How hard is it to run a snake properly?

Alex J.

Consumer's Original Complaint :
I contracted Roto-rooter by phone asking if they do work in the shaver lake area and explained over the phone to the lady who answered the phone what type of work that needed to get done and asked if this something they can do. Roto-rooter said yes, we need to send someone to take a look to get you an estimate. On Sept 18,2012, I paid for Roto-rooter to come do an inspection on the home to put together a proposal to perform multiple plumbing repairs on pre existing and previous customers work. Roto-rooter said they would have the proposal later on that day or the next day. They took pictures and someone would call me back. I called roto-rooter on the Sept 19th, looking for information, I was told they where busy on another job but someone will get back to me. By the end of that first day no one had called me back. The next day, Sept 20th, I called again, this time I was told they were looking at the pictures and someone would call me a back with an estimate. Again no one called me back. I called on the 21st, demanding an answer, again no call back. Then on the 22nd of Sept after 5pm they called me leaving a voice message saying, ""they where not going to do the work because to much liability, wishing us good lucky in finding someone to do the work."" I called back 10 min after they left the voice mail. Discussed why the job cant be done, the lady answered the phone had no idea about the whole thing she was just instructed to leave me the message, so I asked her since they can't put proposal for an estimate like they promise they should refund my money, the lady said I have to call in the morning, the very next day I got phone call from roto-rooter, a gentlemen just repeated what the lady had told me, and when I asked about the return of my money they said they will not refund my money.