Roto-Rooter Plumbing & Water Cleanup

Grace S.

This is to get the word out to people who may encounter an accident with a Roto Rooter work truck. Be aware that it will take FOREVER to hear back from their insurance (I am still waiting), and they don't even provide the correct information on their insurance cards so they're practically impossible to contact.
I got rear ended last month and still have made no progress in my claim, their company has shown me how irresponsible they are and that I will never be using their services. My cracked bumper is still waiting to be fixed........

Polina R.

Roto-Rooter provides fast service.

Your best tech. choice is Maurice. He is professional & fast. Strength is definitely his great advantage!

Irene F.

Called for emergency service and they never showed up. Called to follow up and was placed on hold for 30 minutes just to find out they lost my request. Then 6 hours later they call me to tell me my service would arriving within an hour. By that time my problem was resolved by calling a family owned plumbing service. The big companies do not care.

Derek H.

Simple easily accessible clean out on the exterior of a building and technician says will charge $300 to snake it. Highway robbery! I had a $60 coupon from them bringing the price down to still a healthy rip-off level. While gas is cheap and no traffic this company will be sure to take in every dollar they can and pass no savings to the customer.

Santa Monica_Law 2.

Allen is a very professional Plummer who is also thoughtful when providing a quote. He was very helpful and we would hire him for another project that may come up.

Jaclyn H.

This review is for the Long Beach location which I was not able to locate on Yelp. I called at 10am and Pablo was out before 11am to clear the backed up drains in the restaurant I manage. Pablo was thorough, detailed, friendly, knowledgeable and got the job done in less than an hour! Fantastic service Pablo! Thank you! I'll be using them for our plumbing needs moving forward.

H H.

After explaining I do an annual hydro-jet maintenance and had an issue I wanted to have them look at, we set up an appointment...

1. Monday - 8a - 10a. No one shows and I don't hear from them. I call and the say it was ""voided out"" with no explanation. Re-explain the issue and reschedule for later in the week when I can arrange someone to be therel

2. Second appt: Friday 8a-10a. No show. I call and the dispatch Kathy actually laughs - yeah, other people were serviced this morning but no one is available for you right now... even though we knew this was a re-do. I explain as a single, working mother, I'm having to PAY SOMEONE to be at my house to wait for them. She apologies... asks what the issue is, I re-explain and then we rebook appointment for that afternoon.

3. Third appt: Friday, 3p-5p. No show. I receive a call at 5p. What did you need done? We don't have that available right now.

DON'T WASTE YOUR TIME.

Leslie Y.

NO SHOW!!!

I made an appointment for 12 noon. It is now 8 pm and the plumber has not shown up. I have pissed away an entire day and made four phone calls to headquarters, waiting for a plumber who never arrived.

Their plumbers are great guys who do good work, IF they show up. Unfortunately, if a plumber doesn't show up to do the work it doesn't matter how good he is.

You might look around for another plumber who can be depended on to show up.

Nadia G.

Ban came to our house to check out an issue and he was super honest about telling us what needed to be done and not charging us extra for a bigger issue that another company had told us we had. I wish all plumbers were this honest. Thanks Ban!

Harriet B.

Only giving roto rooter a one star because we can't give zero. Forget about scheduling. I called at 10 am and explained the problem and was offered a 1 pm appt. I told them I could not possibly leave work and be home before 2:30. Three times I was called by the dispatcher and told I was next up! It is now 6:30 pm and have you seen anyone? I sure as hell haven't. The dispatcher was to call me back in 30 minutes: I called back in 45. Get the picture? I just received a call at 6 33 that the truck is on the way and will be here in 30 minutes. I am not holding my breath.