Roto-Rooter Plumbing & Water Cleanup

Francisco U.

If I could give a lucky 7 stars to Roto-Rooter I would, but I have only 5 to give and these guy's deserve each and every one. I had a small problem with my water heater that turned into a HUGE one once the city of LA got involved, and we don't want to mess with them so I called the pro's at roto rooter, I got a pretty decent quote to bring my water heater up to code, these guys started working on the spot and I had my water heater back up and running on day 1. Here's where it gets crazy, I have a separate inspection and the LADBS comes down hard for God know's what reason. Thankfully, Carlos is sent over to assess the damage and the city of LA's complaints, the 100% guarantee is honored and the small, clearly unnecessary, ridiculous requests from the city of LA where done at no extra charge. Carlos was able to figure out what we needed to do to get the city off our backs without costing us a single dime, that is truly worth it's weight in gold or (copper). Thank you all at Roto-rooter and a special thanks to the tech Carlos who got it done in the most professional way imaginable. Also, thank you Jacqueline at customer service for sending me a copy of a receipt on a Friday evening at 6pm.

Timothy C.

I echo what David C says. These guys are crooks and they don't even try to do a good job at it. We had them come over to our home to unclog the drain and they did a very mediocre job at it. They guaranteed us a warranty and later changed it and said it was void due to unforeseen circumstances - roots in the drains. The first time they unclogged it and then less than a week later it was clogged again. I called to complain that I wasn't even close to 50% satisfied and they didn't care even though they market that they guarantee 100% satisfaction. We've had other company's come and do a way better job at about the same price. We just tried this place out because we got something in the mail.

David C.

These guys are crooks.

$279 for a clogged drain. If you must use them, don't waste your time unless you get an estimate in advance.

This company waits until they see who they're dealing with and them makes up a price. I called and was told someone would be over in 2-3 hours. 8 hours later I couldn't be there because I had prior commitments. I tried to reschedule for the next day, but was told Easter Sunday would have a holiday surcharge. At that point in the day, every other plumber was booked. So I let a neighbor let the plumber in. Boom, I get a note that they're done with no one asking if the quote would be OK. I come home to a $279 bill filled with B.S. charges. Overtime? $50. For what? No one mentioned this when I made the appointment at 2pm. $229 for what, is this an hour? It doesn't say, its just a totally fictitious high price charge on a piece of paper because the neighbor was in charge. A 15 to 25 ft deep clog does not take a Harvard lawyers hourly wage to clear. Never mind the bill ignored the worthless $20/coupon I printed off from the website and I mentioned it on the phone when I placed the call.

Total scam company. The plumber may be good, but it doesn't matter because the business model of this company is about ripping people off opportunistically. This is not a plumbing company even if it has a plumber.

Desteny L.

I would love to keep this short and sweet however there is no end to what a great experience I had with Roto-Rooter. I called a few weeks back due to my main line being clogged and backing up from my toilet, I literally had a mess everywhere! it was not pretty at all as you can imagine. I called Roto-Rooter and the lady was a bit unfriendly and rude (didn't get her name) she was just not having a good day and you can tell. I was a little discouraged on my decision after talking to her, but about less than an hour later Brian showed up and he was just wonderful! He was just so nice and professional very attentive and confiding, I definitely did not feel like I was getting the run around he told me exactly what happened, how to fix it and how to prevent it in the future. I have to say the prices were a little more than expected, but one thing I know is I could not complain for the qualify of the service I received. Also from experience and word of mouth, plumbing isn't something you should take lightly and you can not just call anyone, sure you can call a local guy or a friend of a friend that is cheaper but the results will be too! that is why i decided to call a big named company like Roto Rooter. My problem was fixed, haven't had the problem since, and Brian even showed me little ways to prevent any issues from happening in the future. I have to say I am a very satisfied customer and will recommend Brian from Roto Rooter to everyone I know.

Lynn B.

Never call them again! Maybe they will do the job, but it is much more expensive than other companies. Moreover, they told us they would have come for a free estimation and at the phone they could not tell us any price. But as soon as the guy arrived, he already had a fixed cost for the job, without even entering the bathroom! Why they did not say it at the phone? We would have call someone else without loosing anymore time! 229.00$ for pushing a tube down the sink... if it was for me, and not for my picky landlord, I would have never accepted for such a price!

Cynthia M.

I recently had a home inspection which indicated a possible drain line leak in my crawl space. After checking many Yelp sources and reviews, I decided to try Roto Rooter because of their expertise in the plumbing field. Ben came out within 2 hours of my call. I specifically asked for a very experienced technician because I knew it would be difficult to pinpoint. Well Ben has over 20 years!

Ben was able to assess the sitiation and determine my problem was not caused by the plumbing. And he explained why in terms I could understand. I was grateful and relieved for his knowledge, honesty and integrity. I will definitely call Roto Rooter and Ben next time I have a plumbing issue. Given that my house is over 50 years old, it is good to know there are plumbers like Ben out there.

Jackie R.

This service was Great, Marco came right out and took care of the rubber seal leaking late at night. Couldn't be happier with the professionalism. I would highly suggest for any plumbing needs, very grateful.

Dion C.

Marco was magnificent today very prompt, knowledgeable, and provided exceptional quick A++++ service. He was on time and allowed me to continue on with my day. I highly recommend.

Eva S.

Carlos is amazing. He is very knowledgeable, very respectful and-- most importantly-- very trustworthy. He is on time, works diligently, and takes the time to explain to you exactly what he is looking for and why a certain repair is needed.

We will continue to be loyal customers of Roto Rooter as long as they have employees like Carlos working for them.

Incognito M.

I had a clogged drain on a Saturday night and they were the only plumbers that were answering and available. When Marco got here he put down a plastic sheet to keep my kitchen clean (unlike the last plumber) and was very quick getting the job done. I would highly recommend using these guys.