Roto-Rooter Plumbing & Water Cleanup

Melody H.

We had a blocked pipe running from the house to the street and tried to unblock it will a snake but could get past the block. We called Roto Rooter and they sent out Mason and Aolani the next day. I've never had to call Roto Rooter before so I wasn't sure what to expect but Mason did an amazing job breaking down our options and explaining the benefits of each service. Throughout the whole process, both Mason and Aolani were professional, friendly and gave great insights that we didn't know about our sewer system and ways to prevent this from happening again. What a phenomenal experience, even with the stress of a blocked pipe! I will DEFINITELY use Roto Rooter again (with four boys, I'm sure this won't be the last time!) and highly recommend them to anyone who may need their services. Thank you Mason and Aolani for your help and getting us back up and running!

Heidi W.

They said they would be here 10-2 and got here at 6. It was dark. The snake they use as a policy doesn't have any end to it. Like a bare cable and came back saying it had dirt on it. There is no way he could have known where or if that was dirt. They have no way of knowing if they broke the pipe unless they put a camera through it at my cost. I feel like they should have tried it the correct way first. They claim if they break it, they are responsible for it but refuse to come back and look. You are much more likely to bust the pipe the way they did it using a cable with no spring end. The company washed their hands of us and left us with a bigger problem than we started with, and they expect payment. I would call a smaller company that cares about their customer the way a company once did. This place has no actual integrity and I still can't flush my toilettes. You would be better off with someone who is responsible if they break something at your home.

Alex R.

A toilet clog during a Memorial Day weekend party led to toilets and showers throughout the house backing up and filling with water and sewage... called roto rooter on actual Memorial Day bright and early. Another plumber we used in the past was closed for the holiday. Roto rooter was here within an hour!

Roto rooter cleared the clog, and we know we have very old cast iron pipes so we asked for the camera so we could get a better idea of what we are dealing with in our 1970's home- how soon will we need to line or replace our old pipes, etc.

Quinton was very nice and efficient and clear. He also brought his supervisor Mike to use the camera. Both men- Mike and Quinton- were so very nice and friendly. They even found the drain clean outs that we didn't think our old house had!

It is rare these days to get good service with a smile. I am a happy customer.

Also their price was comparable to other plumbers we have used for similar problems. Whole thing with two toilet removals, snaking, camera, etc was $900 and they were here from 10am to 3pm doing everything right.

Sally K.

Our water pressure was low and we realized an exterior faucet was leaking. So we called Roto Rooter, the 2nd time in several months. They sent out Erick, a technician, who couldn't figure out what to do, so he called in a backup. 5 hours later (plus one additional helper), the two installed a new exterior faucet and reset our pressure valve, and handed me a bill for $2,694.74. Of that, $2,400 was labor. I should have refused to pay, but I was an idiot. And sure enough, after three weeks our water pressure was back to its previous cruddy level. RR sent out another technician, who said the pressure indicator showed everything was fine. He promised to come back the next day and monitor the meter in the morning, when the problem typically occurred. He never returned. We then called the City of Scottsdale who sent out a water specialist immediately. He solved the mystery in 5 minutes, realizing it was our water softener. Problem fixed. I am incensed that Roto Rooter would charge this exorbitant rate ($480 an hour!) and not fix the issue. It is apparently one of the most basic water problems seen in Arizona. They seem like a reliable and well-priced service, but in fact they are the worst home repair company I have dealt with in our 10 years in this home.

Graciescottsdale ..

Was scheduled for a 10am-noon window. They texted me at 8am saying they were on their way. At 9am, they still weren't here. Finally showed up and then quoted me $380 to clear my kitchen drain line! Unbelievable; what a con job! NEGATIVE FIVE STARS!!! Pathetic.

Jamie A.

Not sure if this is the correct location for who was supposed to service us but regardless, I'm pissed and this needs to be said. We hired your company and were given a window arrival time of between 9 am and 11 am (today- Sunday the 28th)... at noon, still no word. At 1pm, we were told approximately 1 more hour. At 2:30 pm we were told 30 more mins. At 4:00 pm, no word. At 6:00 pm, we were told 30 more mins. At 7:30 pm, I grabbed the phone out of my husbands hands and told your operator dude that they were fired and we were moving on!!! Never in our lives have we ever dealt with such in professionalism, and just total lack of regard for customer service !!! We have been without water for over 24 hours and you guys could care less!! We will never hire u again and we will make sure all of our family and friends know to never hire you either!! Thank God for Parker and sons who showed up within 30 mins at 8:00 pm this same Sunday and got the job done!!!! Your business is terrible!!!!!!!

Paula D.

About 11 months ago, we spent a great deal of money to have our drain line ""jetted"" to clear an obstruction. At that time, we were advised that within a year, the company would return and camera inspect the line at no charge to make sure all was still OK.
We scheduled a visit for 02.16.2021 between 2pm & 4Pm. At 3:55pm, we received a call stating that they were short handed and would not be coming. After complaining that they had just wasted 2 hours of our time, they agreed ""as a courtesy"" to send someone the next day (02.17.2021) between 2pm & 4pm.
At 4:00pm (again after waiting 2 additional hours), the technicians stated they did not have the camera equipment and could only clear a clogged line. They left after about 3 minutes. I explained we did not currently have a clog, but were advised they would ""camera the line"" to insure all was OK. After speaking to customer service, I was told I did not tell them what equipment they needed to bring! I do not recommend this company to anyone expecting decent customer service.

Charlie M.

Waited 4 hours for a service between 6-10 PM
In Scottsdale. Az. Required text notification Did
not inform me the call would arrive from a 201 area code. I always block spam calls coming from 201.
Realized with a text message Roto -Rooter called & passed my service time to another client. Cancelled the service for 11-12 PM. Wasted 4 hours of valuable time for a dysfunctional service !!!! Unfortunately the service was for a close friend.

Sarah E.

I am very impressed with this company. We had sewage back up into our house and they came the second the order was placed, located the issue, and were digging and repairing pipes that day. They worked on it all day and into the night when the sun was down just to make sure we would not have to go without water. Chris Specht the product manager was professional and extremely nice. He took his time to show me everything and explained it all in depth. I highly recommend them.

Oscar P.

Called this company out because the last company I called charged me for work that would not warranty, Rotor Rooter can out tonight with a great price to fix my drains and after not able to fix they did mot charge me a dime