Roto-Rooter Plumbing & Water Cleanup

Pam B.

I posted a review several weeks ago showing what Roto-Rooter did in 2018 .they left a large hole underneath my kitchen sink and I shared photos of it. I was contacted about my review and was asked by my original contact if I would be willing to let them come back out and look at my house. Two gentlemen did come to my house and they were going to talk to the insurance company once again .I am concerned that since it's been many days since they came that the insurance company is not going to reimburse me for the job that was done in 2018 although it's cost me more than an additional $7,000 for the plumbing to be fixed by another company. I have been made aware that another company did buy Roto-Rooter and they did have insurance to cover situations like mine. I hope that the company will be honorable and will reimburse me

Avery O.

The WORST company!!! I spent my entire weekend waiting for them to come and they were 4 to 6 hours late every day. Then, the technician finally shows up and quotes me DOUBLE the amount for every other company. $2500 for a 40 gallon hot water heater that is in a first floor garage. Save your time, money and weekend and go with someone that will actually show up.

Heather B.

I called Roto Rooter to snake my bathroom sink. I have a regular plumber but thought this would be quicker. Unfortunately, the Roto Rooter tech who came out said he didn't need to snake the sink but
told me he needed to replace pipe, dig into the wall and the estimate
for services was $1,500. I called my regular plumber and he completed
the service for $125.00. BEWARE when calling these guys. Not sure what their tech training includes but it doesn't seem like they know about plumbing issues...AT ALL!!!

Samantha B.

This place is disgusting and terrible. i recently had food poisoning from a cheese burger. i accidentally blew up my toilet from clogging it like my behind was. unfortunately i called this place. they arrived at my house with a tripod and cameras. i was unsure as to why this was happening. turns out. a porno was filmed in my shower. never again. i have kids leaking from the ceiling now.

John S.

So they came out gave me a price of about 640 to unclog my drains Worked on them for almost five hours over two days They were unable to unclog the toilets bath tub shower etc because they said no clean out Refused to go on roof because of liability they proceed to give me a bid of 10,500 dollars to dig up my driveway and put in a clean out and maybe repair collapsed pipes I said no thanks and called another plumber who went on roof with his snake and cleaned out stoppage at a cost of 560 dollars I think they should refund my money. Never use them

Holly L.

Roto Rooter sent help promptly - within one hour of my phone call. Emil responded to my call for help. He was on time, very kind, professional, and knowledgeable. The problem I had was taken care of quickly, with no additional expenses suggested. This is the second time I have used Roto Rooter in two different cities in Arizona. I would not hesitate to call them again. Thank you Emil and Roto Rooter.

Nicole V.

Prompt service! Eric was super fast and professional! Would use again! If you want fast and food service, give them a call!

Roger H.

Bill and Joshua came out to clear my clogged sewer drain. They ended up breaking their cable inside my sewer line from the house to the street. They attempted to remove it, couldn't, then cut the cable to their machine then left me and my home with the cable stuffed inside the sewer line. We have no bathrooms or toilets working and their answer was an estimate for $7,000 to free the cable they left inside the line. They are unlicensed and unreputable.

Lee M.

Roto Rooter charged me $592 to clear my pipe. They told me they couldn't go through the roof access (via company policy) so they attempted to clear the pipe via toilet access.This didn't work and I was informed not to use my water and that I needed a more extensive service of $7-10,000. I then had Rooter Ranger come out to see if they could clear the pipe. They cleared it via the roof access enough that I can now use toilets and sinks. They charged me $147.00 for this. I was overcharged by Roto Rooter by $445 for a poorly completed job.

Muslim J.

If I could give negative stars, I would STAY AWAY FROM THESE PEOPLE AT ALL COSTS and go to an honest handyman type company for simple jobs- not only was I quoted 417$ within 2 minutes of a clogged kitchen drain. Then man showed up an hour late out of estimated arrival time! And when he got here he was looking very unsanitary no gloves and booties or other sanitation methods as explained on their website! I kept calling and the receptionist kept lying saying the plumber is 5 minutes away, 2 minutes away etc and also then he stopped to get gas.... The only one blowing any gas was HER and her crazy, dumb excuses. Not reliable, not honest company, not affordable ......I fixed my own drain for the cost of a 20$ plumbing wrench