Roto-Rooter Plumbing & Water Cleanup

Chuck R.

We recently had a major plumbing issue crop up (a blocked pipe between the house and city sewer) late on a Saturday. We called Roto-Rooter, and they had a technician come out within the hour and he cleared the pipe as far as he could; the next day, Curt (excellent, pleasant, professional, and efficient) from RR came out with a camera and ran it through the pipe until it could go no further (hence the problem). It became obvious there was a major blockage that would have to be dealt with. Curt stayed on this issue until it was fixed, always communicating the status with us. Due to location of the blockage, and the presence of numerous pipes and conduits buried in the direct path of the repair (which ruled out a back-hoe )they were forced to call in Wolverine who vaccuumed and flushed the pipe with water; problem solved.

Even though there was much digging and movement of dirt, removal of a sidewalk slab, and filling in a large hole with slurry, after the job was done, you'd never know they were there.

We could not be happier with the service they provided, quickly restoring the ability to flush the toilets, run water in the sinks, etc. The bill naturally increased with the additiion of another company, and thus more labor, but every bit if it was explained, and approved by us. Inexpensive it wasn't, but there was an enormous amount of work to be done. Curt and Roto-Rooter did exactly what was needed, and did it well.

Pam B.

I posted a review several weeks ago showing what Roto-Rooter did in 2018 .they left a large hole underneath my kitchen sink and I shared photos of it. I was contacted about my review and was asked by my original contact if I would be willing to let them come back out and look at my house. Two gentlemen did come to my house and they were going to talk to the insurance company once again .I am concerned that since it's been many days since they came that the insurance company is not going to reimburse me for the job that was done in 2018 although it's cost me more than an additional $7,000 for the plumbing to be fixed by another company. I have been made aware that another company did buy Roto-Rooter and they did have insurance to cover situations like mine. I hope that the company will be honorable and will reimburse me

Avery O.

The WORST company!!! I spent my entire weekend waiting for them to come and they were 4 to 6 hours late every day. Then, the technician finally shows up and quotes me DOUBLE the amount for every other company. $2500 for a 40 gallon hot water heater that is in a first floor garage. Save your time, money and weekend and go with someone that will actually show up.

Heather B.

I called Roto Rooter to snake my bathroom sink. I have a regular plumber but thought this would be quicker. Unfortunately, the Roto Rooter tech who came out said he didn't need to snake the sink but
told me he needed to replace pipe, dig into the wall and the estimate
for services was $1,500. I called my regular plumber and he completed
the service for $125.00. BEWARE when calling these guys. Not sure what their tech training includes but it doesn't seem like they know about plumbing issues...AT ALL!!!

Samantha B.

This place is disgusting and terrible. i recently had food poisoning from a cheese burger. i accidentally blew up my toilet from clogging it like my behind was. unfortunately i called this place. they arrived at my house with a tripod and cameras. i was unsure as to why this was happening. turns out. a porno was filmed in my shower. never again. i have kids leaking from the ceiling now.

John S.

So they came out gave me a price of about 640 to unclog my drains Worked on them for almost five hours over two days They were unable to unclog the toilets bath tub shower etc because they said no clean out Refused to go on roof because of liability they proceed to give me a bid of 10,500 dollars to dig up my driveway and put in a clean out and maybe repair collapsed pipes I said no thanks and called another plumber who went on roof with his snake and cleaned out stoppage at a cost of 560 dollars I think they should refund my money. Never use them

Holly L.

Roto Rooter sent help promptly - within one hour of my phone call. Emil responded to my call for help. He was on time, very kind, professional, and knowledgeable. The problem I had was taken care of quickly, with no additional expenses suggested. This is the second time I have used Roto Rooter in two different cities in Arizona. I would not hesitate to call them again. Thank you Emil and Roto Rooter.

Nicole V.

Prompt service! Eric was super fast and professional! Would use again! If you want fast and food service, give them a call!

Roger H.

Bill and Joshua came out to clear my clogged sewer drain. They ended up breaking their cable inside my sewer line from the house to the street. They attempted to remove it, couldn't, then cut the cable to their machine then left me and my home with the cable stuffed inside the sewer line. We have no bathrooms or toilets working and their answer was an estimate for $7,000 to free the cable they left inside the line. They are unlicensed and unreputable.

Lee M.

Roto Rooter charged me $592 to clear my pipe. They told me they couldn't go through the roof access (via company policy) so they attempted to clear the pipe via toilet access.This didn't work and I was informed not to use my water and that I needed a more extensive service of $7-10,000. I then had Rooter Ranger come out to see if they could clear the pipe. They cleared it via the roof access enough that I can now use toilets and sinks. They charged me $147.00 for this. I was overcharged by Roto Rooter by $445 for a poorly completed job.