Roto-Rooter Plumbing & Water Cleanup

Ann C.

If I could give no stars, I would. Worse customer service ever. Two guys show up to look at my water heater as it wasn't producing hot water. No introductions. Both stood a yard away from my water heater and spoke in Spanish to each other. I asked what was wrong and one replied he was diagnosing the problem...without even touching the unit, he told me I needed a new water heater. I asked if they were even going to look at other possibilities. When they didn't answer, I told them to leave if all they wanted to do was replace the unit without even examining it. They left and said nothing. I called to speak to a manager; was told someone would call me. Day and half later, I've heard nothing!!!!

Jimi J.

Rotor Rootor plumber didn't even go into my property and without assessing the situation said he would charge me $500 to un-clog my toilet. I said no thank you. I called Rotor Rooter and the guy who answered said he would transfer me to his manger/supervisor put me on hold came back on the phone and said his manager/supervisor went to lunch. I said thank you for trying. Goodbye. I went to Ace Hardware the floor sales man said to buy a Cobra toilet auger for $16. Go to you tube watch the cobra toilet auger how to use tool video. My toilet was un-clogged in 1min. $500 with out assessing the situation or buying a $16 Cobra Toilet Auger?

Fred Z.

I have been calling since this morning trying to get someone to come out to my tenants house she an her small daughters have been out of water since 7am. I have been waiting several hours for a call back from them. After getting angry with them they called me back to say they already reviewed the problem and sent me a proposal for $6,700 and won't be able to do work till maybe Monday. Now that's it's late in the day it's really hard to find someone now

Karl S.

Recent update:-
we contacted the Arizona Attorney General's office and made a complaint through them, they contacted Roto Rooter Glendale. Roto Rooter refused to take any responsibility over several correspondences regarding stuck snake in our pipeline until finally they had no leg to stand on. They said they had issued a reimbursement check, we said, give us a copy of the canceled check - they could not produce it, A couple top managers have since been let go from what we understand. We finally got reimbursement after eight months for their incompetence. I would be very cautious about using this company in future unless you're feeling very lucky.

Julia C.

The price was astronomical for the service provided. The total was $804.99. The toilet was flooding into the tub, with the cause being root intrusion. The only reason I accepted was because it was my only day off in the foreseeable future, and I had no time to search around for prices.

After they cleared the clog, they had the gall to try to sell me a clean-out installation for almost $6k, to which I scoffed at.

Kristina C.

No show for 2 days in a row. We waited around, and even changed our schedule to accommodate the appointment. Dispatch would make it sound hopefully they we going to show up. Use a different company if you actual want someone to show up.

Joe T.

So today I had rotor rooter come out to my home. 2 yahoo plumbers came out and quoted me 450 right off. It was a kitchen clean out for my kitchen drain. Nothing hard. This type of BS is what people are tired of. Rooter Ranger is coming out with a 150 cap on the same service. Rotor Rooter YOU SUCK. PEOPLE PLEASE DO NOT USE THIS BS COMPANY.......

B B.

horrible over prices kept changing the price stated they would move water line but didn't float was put too high and flooded. they wanted to get paid for the job said they would come back sat never did. they do not deserve even a one star

Pen K.

Kitchen sink was clogged, Rotorooter came out and did a minimal job on getting sink to empty at $419. They then suggested a camera to view where the clog is located (so they agreed it was not cleared, but running slowly). $169 for the camera guy to come 2 days later. Camera showed clog at about 9 feet in. He would not clear it because he is just the camera guy!?? So another guy came out the next day, said if he were to cable the drain again, it is not covered under their 6 month warranty, because the drain is clearing - altho very slowly. He wanted another $419 to clear it, OR $990 to do a high speed water jet. At that, I asked him to leave.
Hired Universal Drain the following day, took him 10 minutes to completely clear the clog, and he checked the main outdoor drain, all 4 bathrooms plus he made several recommendations on how to ensure all drains and toilets stay clear forever! Highly professional and very reasonably priced.

Craig B.

The price was changed in the middle of the job. $112 for pulling the toilet. You should have pulled it from the beginning. The technician kept trying to explain that it was cast-iron pipe and if there was a problem. No camera has been ran down there to verify any issues with the cast-iron pipe. So having said that, I won't be calling themmmm