Roto-Rooter Plumbing & Water Cleanup

Mark P.

These guys were awesome, it's the second time I've had to use them on a house that I own. This time around they came within an hour of me calling, which was unbelievable, and addressed the issue and were completely honest with me over the span of two hours. They quickly resolved the issue and were super nice, fast and honest. I'll only use them when I have sewer issues. They might be pricey but you get what you pay for, peace of mind.

Colleen R.

Had a disposal replaced and toilet tank parts replaced. I purchased the disposal and toilet parts myself. So I only need service for labor installation. The service man did everything correctly. But I was charged 800$!!!!!! Just for the labor! Absolutely ridiculous! I will never use this place again and will be telling others to go elsewhere and check other places for costs.

Shaun S.

I scheduled an appointment with a four hour window (1-5pm) and at 5:30pm had still not heard from them after waiting for hours. After calling I was told they have no idea when someone would be available, so I had to cancel my """"appointment."""" Will not try to use this company again as they are just a waste of time.

Audrey M.

No one wants to have plumbing issues, but if you do, you want someone like Stefan coming to work on them. He came quickly after we called, did the work that needed to be done. Gave us the cheapest option first, which we tried and didn't work and came back to do the more expensive one. He was courteous and tried not to track mud in our house (which is next to impossible) and explained what he did. He went the extra mile to wrap it up before he left. Can't get much better than that.

Monica C.

first they charge like $300/hr for labor for fixing a pipe. second, they didn't even fix the pipe and it started leaking again. called them again at noon, 8 hours later, still no repair man. How are they even in business?

nathan c.

Third time in the last month that I've had an appointment scheduled. Each time they call at the end of the 4 hour window saying that they have no idea when or if they will make it out. Their scheduling is a joke. Do not call them if you actually need to have something fixed or don't want to wait around from 8am until 8pm (without a working bathroom).

Todd T.

BEWARE: They had to come back three times to fix the flapper in my toilet. They installed it wrong. Also some of their prices are high.

James H.

Excellent service. I will definitely use Roto Rooter again. Replace my old hot water heater with a new one. Stephen was professional, honest and proficient in every way.

Leigh W.

I called Roto-rooter for a simple dishwasher installation, and was granted a same day appointment. I asked at the time of the appointment request for a rough estimate, to which I was told the plumber would have to assess and would provide a quote when he arrived. I told the customer service agent that I was expecting to pay around $75, as that is what Home Depot would have charged me. After taking the afternoon off of work to meet the plumber at the house, he arrived on time, and spent all of one minute looking at the dishwasher. He then proceeded to tell me that the installation fee is $699. ???!!!??? WHAT??? I could not believe my ears. I told him that is surely a mistake, as I that is more than the cost of most dishwashers, and that I had said on the phone earlier that I was anticipating around $75. He then told me it is a standard Roto-Rooter rate for the area, and that the fee is not negotiable. When I called to voice a complaint about having taken the afternoon off of work to learn the insane cost of dishwasher installation, that could have been shared with me on the phone and spared me the time away from my job, I was told by the supervisor that """"this is the way they have done it for 82 years and they are just fine."""" Well... I am NOT just fine. I do not have the luxury to take an afternoon away without pay for information that you could have given to me on the phone. Shame on you for wasting my time, and shame on you even more for being unwilling to even consider that the way you did business 82 years ago might just need a bit of fine tuning. Leigh William Smyrna, Georgia

Sean A.

They came earlier than expected but within the window promised. The work was done quickly. there was a slight issue after they left but after they were contacted with the issue, they returned promptly and rectified the problem.