Roto-Rooter Plumbing & Water Cleanup

C J.

I usually do not write reviews, whether good or bad,but I will NEVER use this company again. I called them out for a leak. At the time the tech came out, I was getting my floors rebuilt due to previous water damage, so my both bathrooms had no floors. First impression of tech was him scratching or adjusting himself as he got out the van, talking to my husband. He then asked if he could throw trash into my dumpster and after I said yes, he removed a bag of trash from the van and threw it in. My husband told him that the carpenter had seen the leak under the guest bathroom. He said ok he would check. He then went around back, came back and asked the carpenter to show him where leak was. After looking at leak, we were told that he found leak, but that we needed joints replaced. He could repair leak, but it would probably make another one because we needed pipes/joints replaced. We asked about the other side, he said it was fine, then proceeded to get materials. While he was doing that, one of the carpenters called me to show me some that there was another leak. I told tech, he stated he would chk it once he got done. Once he got done he turned on water and meter was still spinning so he had to go back in. By this time he was getting frustrated because he said his wife was calling him to see why he was still at work and he had lived in Lawrenceville and had a long drive, mind you it's around 4pm and he's been here 3 to4 hours. So he finally gets done and my husband ask about the other leak and he states that it will be an extra charge and he won't be able to do it until the next day. My husband also asked for an estimate to do other side and he said he didn't have time to write him out one and that they were an expensive company and maybe we should search for another plumber....so he left with my 2200 dollars and I still had no water! I contacted the company and once they found out I wanted to make a complaint they kept sending me to voicemail. I finally received a call from them while at work, tried to return the call which sent me to another voicemail. I left a message and still haven't heard back from them and its been almost a week and counting. I didn't have to put a star at all.​

Lauren S.

We had Roto-Rooter come out to take a look at a shower that was slow to drain. The man who came was very sketchy about the price. Originally quoted us somewhere near $600-700 to unclog the shower, which we promptly declined (have had the same thing done in the past for maybe $150). He then asked what we'd be willing to pay and met us at $200. After """"diagnosing"""" what was supposed to be a clogged drain, he told us something must have fallen down our drain and that we'd need to tear into dry wall to find the issue. We got a quote north of $3,000. Needless to say we got a second opinion. And the second opinion ended up fixing our issue (which was in fact... just a clog) in under an hour and for a flat hourly (non sketchy) rate. Avoid this scam of a business!

Robert S.

Roto-Rooter offered, as a courtesy, repair of my broken pipe at no cost to me. For all, this is an agreeable and welcome conclusion to the matter.

Lewis M.

If you can in any way wait to call a proper, local, plumber; do it. We've rolled the dice with these guys a couple of times and the results were never ideal and/or made something worse. For small simple jobs, maybe this service is worth it. If you have anything major that needs doing, go local.

Caroline Z.

I had a leak in my ceiling so I contacted this company because I used them twice before. Come to find out, it was just the shower drain that needed replacing, and this guy Alsm changed $1100 for doing less than 15 minutes of work. I was very angry about this, so I filled a complaint with the company, and my issue was resolved immediately by a very understanding gentleman Louis C. So yes, I will definitely be using them in the future.

Ben C.

Called Roto-Rooter when the tub wouldn't turn off. Called every two hours pushing the appointment. When they did arrive, refused to look at the problem. Don't call them. They leave you in an endless loop of uncertainty. Call a real plumber.

Ty F.

I have been in a long process with roto rooter and it hasn't gone well. I had a back up, they sent out someone to clean it out. it was cleaned out for a few days and then started backing up again so they didn't fully get it out. They have a warranty so I called, they sent out someone else who said he couldn't cover the warranty as it had to be the original person. he tried to charge me another $800. The original person came out and said we need to schedule a camera to be sent down the line. 7 days later I have called repeatedly and they keep telling me the camera guy is coming and he never does. I still think there is a clog in the line, but they aren't trying to fix that. So, so far I have spent $600 and my lines are still backed up flooding my house periodically. I keep calling and no one is showing up. My bathroom and basement keeps flooding with sewage water two weeks since they first sent someone to out to """"fix"""" it.

E M.

Pat Swanson, Luis Crispin and Cheryl Moore did such a poor job handling a basic complaint, I have no choice but to believe they were trying to rip off my mother-in-law. I am writing this on her behalf as English is her second language, which I think Roto-Rooter may have tried to use to its advantage. On Oct. 6, Roto-Rooter came out to check her water heater and said it was a pilot light. The tech re-lit it, kindly showed her how to relight it herself and charged her $100. Two days later, she still did not have hot water. She called back. The same gentleman returned and said she needed to have her """"thermo coupler"""" replaced. He did the job and charged $576 but gave her a rebate of $100 for the fee charged a couple days before, so a total of $476. Two days later, she remained without hot water. A new tech arrived and told her this is a common problem with the Rheem model she has. He explained the part is under warranty and she should call Rheem, which she does. Well, Rheem didn't honor its warranty, saying they had no techs available to do the work, so they mailed her the part. She called Roto-Rooter back and a tech came out and installed the part. He charged $598, and he offered a discount from the bad diagnosis a couple days beforehand. But the discount was only $248 -- which is about half of what she paid for the bad diagnosis and the part she did not need. I spoke to Cheryl Moore, who promised she would take care of it before ignoring my calls and emails for days. I then went to corporate where Pat Swanson, who said he was a liaison between the branch and customer, wrote on Nov. 17 that someone would reach out. Luis Crispin reached out to """"discuss"""" the matter, but when I'd call back he was never in the office. I kindly left him a message explaining there was no need to discuss anything. Just send the refund. He kept playing phone tag. Finally, he left me a message saying the money had been refunded. It had not. I told him so. He left another message saying the refund had been processed, this time even sending a weird, unofficial-looking document showing a transfer back to my mother-in-law's card. It never showed up. This went on for WEEKS until January 7 when I wrote Swanson again and threatened to contact """"state authorities, the Better Business Bureau, the PHCC, the state division of master plumbers, review sites and anyone else who can help get ... her money back."""" Only then did we get the refund. Months of wasted time and not so much as an apology. NEVER use this company.

Jamial R.

Please!! I repeat please do not use these guys! Total scam artist charged me $450 for parts that were covered by warranty company ...parts that cost $75 total ...to add insult to injury' 4 days later the water heater they claimed to fix went out ..upon further inspection they changed one of the heating Elements and not both called them and warranty covered for a new water heater which they tried to charge me and additional $650 to install which would have brought total to $1700 for a water heater that cost $439 .. I ended up taking it to Home Depot myself and self installing ..took me an hr including draining old heater..these guys are a definite NO and will try to prey on your assumed ignorance and get you for every cent please avoid !! Dishonest and price gouging doesn't even begin to describe them..DO NOT USE THEM !

Katerina K.

Received bad service. After repairing my kitchen sink the faucet is still not secured. On the top of that repair guy damaged my hardwood floor making dents, leaving his heavy duty light behind as he was rushing out of the house. I spoke with Luis in corporate office and sent him pictures, no response at all. Even after another email no response, nothing. Will stay far away from this company, you should too.