Roto-Rooter Plumbing & Water Cleanup

Charlese W.

Initially the service was great. They were prompt to respond and got my plumbing issue under control. But when it came time to put my home back together, I noticed that their demo was a bit careless and they're charging my insurance company over $19k and continue to contact me when I've asked that they deal with the insurance company directly. I found out through invoices that they do charge an after hours fee. I paid out of pocket for the person to fix the bathroom toilet. They did that and told me someone else would be over the next day, but the guy came the same night. Around 11pm. And now I know why...so they could charge the after hours fee. They're very expensive regardless of if you have insurance or not so just be careful and read all paperwork thoroughly before allowing them to perform any work and pay attention to everything they're doing so that you can match it up against the invoice they submit at the end of work.

Ariane N.

Called for a slow draining sink. They were very friendly, but charged $548 to snake the bathroom sink (nothing came out, wasn't clogged which I told them before they started) and $80 for drain cleaning solution. Problem is neither fixed the issue. So over $600 and still need to find a plumber that can fix the slow drain.

Sam C.

I needed some work done quick and this company was able to come out and take care of it. The guy that came out took a look at my home and started throwing out outrageous prices for work sooo I just shut up and focused on what I needed done at the moment. Which was a sinkhole pipe that extended outside cut a capped. He quoted me 200$ I smiled and said ok. Took about 5 min. So he wrote bill up and I mentioned that the office told me if I gave 2 can goods it would take 75$ off my bill. The gentlemen looked shocked that I knew anything about this. He explained to me that this didn't qualify for that if he had done a major job like a toilet or PRV it could apply which he told me cost (PRV 900$) hmmm. So I said ok and paid him. I was curious so I called the main office and they explained to me that the work I had done did qualify there were not sure why he said that . I was told they would contact him and find out why and I would receive w call back. So when I gat the call back I was told he explained that the job was really almost 400$ and he took off the 75$ that's why it was 200$. So my response was that he was lying first why is the total not on receipt showing the 75$ deduction. Second why explain to me that my job did not qualify for the 75$ off. Then you make up such a lie when none of the paperwork or conversation match. Is sad that some companies have employees with no honesty and integrity. I will never use this company again and hopefully anyone reading this will it either. I would like to say thank you to the office manager Darlene for her professionalism and great customer service.

Linda N.

Way overpriced service charge. 7 minutes labor to install a $25 part, wanted to charge me $420. I ended up paying $350. Still 200% overpriced. Never again. Plus they missed their 4 hour window by an hour. Technician was great BTW.

Olivia B.

I wish I could put 0 stars. I have been without water for 6 days!!! this is beyond ridiculous. I've be calling everyday asking when I can get a plumber out as I've had a clean water break in my wall. I'm a single mother and I'm not in a great home environment right now to stay with my son. everyti I call they state someone is on there way and they are not. The tech has came every other day to check on the water clean up but I have yet to see the plumber come to resolve my issue . the flooring people can not come in to assist my damaged until the damages are complete. I will not be using there services again, I wish I would have went to another company!!!

Kat B.

Extremely unprofessional!!! NO STARS!!! I called yesterday and was told someone would be out between 5-8:30 pm to unclog a toilet I'd been trying for an hour to unclog. I never received a text or a call that someone was on the way. They never showed up. Today I expected someone to call and say they were unable to come..... didn't happen. I ended up going to Home Depot and finally fixing it myself. Maybe it was meant to be cause I'm pretty sure I saved myself a lot of money. Do yourself a favor and look elsewhere for your plumbing needs.

Charles S.

My Roto Rooter was such a disaster, not sure where to start: One Observation Per the invoice : $1348.40 for four hours of labor to install a water heater that was +/- 13 years old, and operational. That is $337.10 per hour. Let's see: 40 Hours per week times 52 weeks = 2080 hours per year. At that rate, the Roto Rotter technician would earn : $ 700,000 plus per year. I am all for a fair wage for a good days effort BUT????? My advice: Use Roto Rooter at your risk!!!!

Donna R.

We had a link under our sink, the sink drain had come apart. I called several companies and Roto Rooter was the only one who said they could be out there that day. I made the appointment and waited. No one showed. At 7:00 that evening, we called and they said they wouldn't be able to come out after all, but they'd be there the next day. When the tech showed the next morning, he told my husband that there was a $400 minimum charge to do anything!!! At no time prior to the plumber showing up was this EVER mentioned- I most definitely would have found another company right then. The plumber replaced the drain (not the pipes, just the strainer) and charged $400 for it. The work was done unprofessionally, with caulk oozing out all over my sink. And, to top it off, it's still leaking. I wouldn't trust these guys to tell me that the water was running out of my faucet.

Justin B.

Our pipe from our well pump cracked with water everywhere. Roto-rooter sent a mitigation specialist before even sending a plumber. I had to figure out how to shut the pump and water off myself. The plumber finally arrived and said he didn't have the parts and didn't have time to come back in the morning. Patiently, we worked with dispatch to have someone scheduled for first thing. When the scheduled time came and went, the new dispatcher was extremely rude and told us no one was available and she would """"let us know."""" Roto-rooter has left us without water to a house full of children for 10 hours with the only success at stopping a major leak achieved by our own efforts. Will NEVER use Rot-Rooter again.

Melissa M.

Will NEVER use this company again. Had Sean-Field Rep come out due to use have water pipe busting at road.. Gave us a quote.. have not heard back from him at all.. then he still charged me same price and did not have to go under driveway.. I get a call from Mrs Harris who states that they are headed back out to finish the work- which was completed.. while she was trying to figure out what they were to be doing, I shared my experience and she says she wants to make it right.. well when she found out she called the wrong customer, she said she would call me and NOTHING.. such BS..this company is a joke and will never use again and will share with others not to use them. To many other companies who are reliable, trust worthy, and has better communication with their customers!