Roto-Rooter Plumbing & Water Cleanup

Robby B.

Very professional and did an excellent job. Call Roto Rooter for all your plumbing needs and you will get a quality job with a great price and excellent service.

Kelly W.

Something stinks to high Heaven! Beware!! Twice they put faulty parts on the same pipe. My house flooded twice. They admitted they put a defective part on both times. First time my insurance paid including a whopping $5000 for them to dry out my house. A few months later the replacement part failed again and my house was flooded for the 2nd time. This time they told me they were not responsible and blamed the manufacturer of the faulty part for the 2nd time!! They want to charge me $5000 to dry my house out again!! The parts they are putting on were all part of a pex fittings class action settlement years ago for dezincification. There is NO reason on earth they should still be using the same parts made by this company and it's hard to believe I'm the only one out there they have done this to. 1.) Why didn't they warn me both times that the parts had a high probability of dezincification which could result in tens of thousands of dollars of damage to your home? 2.). Knowing there was a high probability the part would corrode, why didn't they return at a given time to inspect their work? 3.) There are plenty of the same fitting available that are """"non corrosive"""" that they could have used. Why didn't they? One can only assume they liked getting $5000 to dry out your house over and over and over. I want to know how many people in Huntsville they have done this to. If you are also a victim, please email me at [email protected]

Ashley S.

My septic alarm went off this morning and Toto-rooter came to my rescue. They fixed the valve issue and got everything drained. I could finally take a shower. Yay!

Rowena J.

The price is high I would recommend Do Not Use this company. I wanted to keep the leftover parts but half of the parts were missing. Very Disappointed.

Mike F.

the expert drain technician, nathan edwards, provided prompt and expert analysis of our problem. he took the time needed to find the initial blockage which was cleared then went ahead in clearing the remainder of the drainage system and found the other issues and corrected all of them. we are extremely happy with the work of this young man. a great representative of the rotor rooter company.

Magen M.

Needed someone to come to my home immediately on a Friday for a busted pipe in the master bathroom. Called and made the appointment before noon; however, they couldn't get to me u til 4pm. By this time I had major water damage, but the representative was very professional and respectful.

Robin M.

This is our second time this year we have used Roto-Rooter service! Class act both times. First of all , we called this morning with a terrible plumbing issue. The technician arrived when they told us he would TODAY! Same day we called in the issue! The tech was thorough and spent 2 and half hours working to repair our issues. I would give Shane Boyles 10 stars if I could! Thank you so much for caring about the quality of your work And for addressing it with such persistence! I can't say enough good things about this man and his service! what courtesy he showed in so many ways! Thank you Roto- Rooter!

Graham S.

I wish I could give 0 stars. Terrible service. Our main drain was clogged so they took out our toilet to find our main drain (and charged us extra to do so). They then dug a hole in our front yard (did not fill it back in) and """"fixed"""" our issue. Told us we had a 6 month warranty. 1 month later, we started having the same problem so they came back and """"fixed"""" it again. 2 weeks later, same issue PLUS the toilet they resealed leaked all into our bathroom floor. We requested a supervisor who came out and told us that their """"6 month warranty"""" is really only a one time freebie and we would have to pay for anything else they do. We are much worse off after they came than we were in the first place! This establishment is an embarrassment and their service is laughable. RUN AWAY!!

Megan K.

Terrible customer service & terrible work!! I paid $250 a PREMIUM RATE for them to replace a WAX RING on my toilet. When Tim arrived he was rude, and damaged my toilet in the process of replacing the wax ring because he was in such a hurry. My toilet wouldn't stop running after he touched it, so I asked him to repair it, and he told me to call and speak to a supervisor. I called and spoke to Robert the same day who promised to have someone come out first thing the next morning and fix it, but that didn't happen. After numerous promises to come back out and fix it no one called or came out. I was forced to call another plumbing company who came out and fixed my issue that Roto Rooter caused. I tried reaching out to Paul Smith the owner of Roto Rooter to make things right and he didn't care either. DO NOT USE ROTO ROOTER IN HUNTSVILLE, AL!!!! THEY WILL DAMAGE YOUR PROPERTY AND THEY DON'T TAKE CARE OF THEIR CUSTOMERS!!! I WOULD GIVE THEM A ZERO STAR RATING IF I COULD!!!

Gayla R.

Will NEVER call them, again! Did more damage than fixed! Said, I can't fix this, (after he did damage). someone will call you on Monday. Didn't call me. I called and asked for a manager, left a voicemail for him. He DID NOT CALL me, either. Don't waste your time with these people.