Roto-Rooter Plumbing & Water Cleanup

Jaqualine H.

I can't say enough good things about their service. I recently had water damage back-to-back. I had no idea what to do or how to deal! Joe did an awesome job walking us through the damages and what needed to happen! Everyone was kind, polite, professional and much more than expected. Would use them again and recommend to anyone 1000x!

Christopher D.

I had a very poor experience with this Roto Rooter. I purchased my home in Huntsville in 2021. During the inspection process, the inspector identified that the water pressure in the house was very low and the Pressure Regulator Valve (PRV) would need to be replaced. The seller and I agreed that he would reduce the price and I could have it repaired after purchasing the home. Shortly after closing, I had Roto Rooter come out to replace the PRV. The plumber came out and replaced the PRV, however the issue was not resolved at all - the pressure was just as low immediately after the replacement as it was before. The Roto Rotter plumber who was there agreed and said that this was odd. He poked around the house for another 30 minutes and eventually concluded that """"that must just be how it comes in from the city"""". I was disappointed because that meant the house I just purchased would always have this very frustrating low water pressure. So taking the plumber at his word, I carry on for a year and half living with the very low water pressure and just chalking it up to """"well Huntsville utilities is terrible"""". Earlier this year, I turned the property into a rental property. Immediately upon move in the tenants began complaining about the low water pressure. I told them repeatedly that """"there is nothing we can do"""" as that is what I had been led to believe from the Roto Rooter plumber. After a while I gave in and decided to call another plumber and get a second opinion. The plumber comes out and is positive it is the PRV. I tell him it was recently replaced and provide him the receipt from Roto Rooter. He is so sure that it is the PRV he tells me if replacing it does not fix the issue, there is no charge. I agree and he replaces the PRV. Immediately the difference in water pressure is NIGHT AND DAY. Everybody was thrilled that the water pressure issue was fixed, but I asked the plumber what happened the first time it was replaced. He said the the original plumber (Roto Rooter) must not have known what he was doing, installed the PRV incorrectly, or not changed it at all. I was glad that the issue was fixed but very frustrated because I had been mislead by Roto Rooter. If the tenants had not kept complaining about it, we could have went on for years with very low water pressure believing what Roto Rooter told us """"there is nothing we can do"""". Afterwards, I contacted Roto Rooter customer service but did not get any resolution. I end up getting transferred to corporate. I provide receipts from both Roto Rooter and the second plumber who fixed the issue as well as before and after videos. Corporate essentially tells me tough luck and that is the end of the story. I would not use this Roto Rooter! Inexperienced plumbers and no accountability.

Robby B.

Very professional and did an excellent job. Call Roto Rooter for all your plumbing needs and you will get a quality job with a great price and excellent service.

Kelly W.

Something stinks to high Heaven! Beware!! Twice they put faulty parts on the same pipe. My house flooded twice. They admitted they put a defective part on both times. First time my insurance paid including a whopping $5000 for them to dry out my house. A few months later the replacement part failed again and my house was flooded for the 2nd time. This time they told me they were not responsible and blamed the manufacturer of the faulty part for the 2nd time!! They want to charge me $5000 to dry my house out again!! The parts they are putting on were all part of a pex fittings class action settlement years ago for dezincification. There is NO reason on earth they should still be using the same parts made by this company and it's hard to believe I'm the only one out there they have done this to. 1.) Why didn't they warn me both times that the parts had a high probability of dezincification which could result in tens of thousands of dollars of damage to your home? 2.). Knowing there was a high probability the part would corrode, why didn't they return at a given time to inspect their work? 3.) There are plenty of the same fitting available that are """"non corrosive"""" that they could have used. Why didn't they? One can only assume they liked getting $5000 to dry out your house over and over and over. I want to know how many people in Huntsville they have done this to. If you are also a victim, please email me at [email protected]

Ashley S.

My septic alarm went off this morning and Toto-rooter came to my rescue. They fixed the valve issue and got everything drained. I could finally take a shower. Yay!

Rowena J.

The price is high I would recommend Do Not Use this company. I wanted to keep the leftover parts but half of the parts were missing. Very Disappointed.

Mike F.

the expert drain technician, nathan edwards, provided prompt and expert analysis of our problem. he took the time needed to find the initial blockage which was cleared then went ahead in clearing the remainder of the drainage system and found the other issues and corrected all of them. we are extremely happy with the work of this young man. a great representative of the rotor rooter company.

Magen M.

Needed someone to come to my home immediately on a Friday for a busted pipe in the master bathroom. Called and made the appointment before noon; however, they couldn't get to me u til 4pm. By this time I had major water damage, but the representative was very professional and respectful.

Robin M.

This is our second time this year we have used Roto-Rooter service! Class act both times. First of all , we called this morning with a terrible plumbing issue. The technician arrived when they told us he would TODAY! Same day we called in the issue! The tech was thorough and spent 2 and half hours working to repair our issues. I would give Shane Boyles 10 stars if I could! Thank you so much for caring about the quality of your work And for addressing it with such persistence! I can't say enough good things about this man and his service! what courtesy he showed in so many ways! Thank you Roto- Rooter!

Graham S.

I wish I could give 0 stars. Terrible service. Our main drain was clogged so they took out our toilet to find our main drain (and charged us extra to do so). They then dug a hole in our front yard (did not fill it back in) and """"fixed"""" our issue. Told us we had a 6 month warranty. 1 month later, we started having the same problem so they came back and """"fixed"""" it again. 2 weeks later, same issue PLUS the toilet they resealed leaked all into our bathroom floor. We requested a supervisor who came out and told us that their """"6 month warranty"""" is really only a one time freebie and we would have to pay for anything else they do. We are much worse off after they came than we were in the first place! This establishment is an embarrassment and their service is laughable. RUN AWAY!!